Ben C

Hey @virginmedia still 2hrs and 20 mins remaining to call me like you said you would to update/fix the fact that I’ve had no email access on any device for 11 days. Only 2 days over your last SLA. P.s. Thanks m not available to speak to Saturday, Sunday Monday

@virginmedia Ive now been told that to get my ticket number, they will need to raise a new ticket further delaying the original problem resolution date. That cannot be true and doesn’t work like that in other organisations who use tickets and escalation points through a CRM system

@BenChubb4 Hi Ben, thanks for reaching out. Sorry to hear you're unable to access your email account. And for any inconvenience this may have caused. Have you received an I.T. ticket reference?

.@virginmedia #Email account is not accessible from any device. Ive lost all inbound & outbound access & everything sent & received this morning has disappeared. Ticket raised, but I rely on this inbox receiving c25-30 a day that need urgent acting on #HelpASAP #NoOutofOffice on

@virginmedia No I didn’t receive a ticket reference and because I can’t get emails I did ask how I would revive an update and was told I would be text or called. I will live chat now to get my ticket reference

Hey @CentreCircleApp has you Apple gone down? It won’t launch, and hasn’t done so for 2 days

Green #Chicken @AldiUK that not great as it go to cook it!

@virginmedia Won’t sync on mobile data and the options are limited on the tab

@BenChubb4 Can you let us know if you are able to sync when using mobile data? Also, are you able to choose more options when clicking on the tab?

. @virginmedia can you confirm if you have a sync problem or are no longer supported with the #Calendar App on #iphone ? All my meetings have disappeared. It seems that only #Outlook #Exchange & #iCloud will work with the calendar

@virginmedia Started yesterday morning and on both iPhone and iPad

Hi Ben, sorry to hear you are having issues with your calendar syncing. We can understand the inconvenience caused, and we want to best help from here. We currently do not have a fault regarding this issue. Can you let us know how long this issue has been ongoing? Also, how do you get this issue on multiple devices?

@virginmedia Yes. And I’ve now fixed it

@BenChubb4 Hi Ben, sincere apologies. Are there any identified issues showing for you here on virg.in/servicechecker?

Hey @virginmedia tried calling, you hang up, tried the text message link. It doesn’t work. Any ideas? #AppStoreUnavailable #BillJustGoneUp

Unfortunately @AldiUK the family favourite #Chips #Fries are NOT the same great taste! The skin on chips on chips hardly have any skin like they did in the old packaging style 😔😭🍟 #NotMuchSkinOn

Hey @easyJet I’ve sent numerous emails and claims to you and your still trying to claim from my @monzo account for the last month. It has that plenty of funds to support the transaction yet always seems to decline & as @monzo impossible to contact they think it’s fraud. #Help

Thank you @MORETHAN for you kind offer to renew at nearly double last years price, but no thanks! Also you Customer Renewal Line that says it’s open Monday-Friday 8am-8pm was closed when I tried to call 👏🏻🤦🏼‍♂️

Plenty of #frozenfood choice again here at #Crawley @AldiUK Same story every week!

.@virginmedia this #email issue is becoming a joke. It’s been 4 days now and I’m not receiving emails as normal. Not downloading from server or just taking hours. Compensation? 15+ yers as a customer may change in the next few days

@virginmedia Any news when it will be back working? Still no emails. I rely quite heavily on this email and may switch my default after 15 years elsewhere

@BenChubb4 (2/2) this morning which means email users may be experiencing intermittent issues with their email service. We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible.

@virginmedia your email down again? Maintenance last night and now nothing. Is there a fix on the way?

#Virginmedia @virginmedia No access to my #email & pixelated tv shows sporadically for the last week. £111 per month #Joke 😡

. @itvMLshow looking to heat a cold room extension without turning on the heating yet. What is best way and best heater to do this ?