Ben Harvell

Tech founder? Ex-founder? I’m collecting insights to understand what startups really need from their messaging. If you have 2 mins, I'd be grateful for your help. 👉 benharvell.com/survey Thanks in advance 🙏 #startups #techstartups #founderlife #earlystage #productmarketing

@DonaldTNews No. However, I’d love the follow. Just imagine what might happen if you were exposed to different, sane, hopeful and fact-based thinking. Give it a try? Or does truth (the real, non-manufactured stuff) scare you?

Do you agree that BLM and Pride Flags should be banned from classrooms? YES or NO? If YES, I will follow you back 🇺🇸

Has anyone spoken to @ArgiDimacopoulo recently? I’ve been trying to contact him about an unpaid invoice for the past 6 months but have had no reply. Having worked with him for more than a decade, it’s not like him to go silent and not pay. Trying to determine if all is ok.

@haikeanu @SquarespaceHelp Phew. Not just me.

@SquarespaceHelp Hello! What’s going on at Squarespace? Neither your site or my site won’t load.

@DanHugo @jimmycarr Unless he’s there to do it in person, I’m sure it’s ok!

@BenHarvell @jimmycarr I use his laugh for my morning alarm clock. No snooze button for me... should I have asked if he allows this?

Good to see @jimmycarr allowed his laugh to be used on an episode of #theclangers

When you say ‘24 hours’, @Hermesparcels, do you mean days? This isn’t logistics, it’s ship and hope. Ridiculous.

@BadWilf Our surnames are one letter apart and I said exactly the same about James Corden this morning. Creepy (you silly goose)

You know you're getting old when you've never heard of any of the 'hot artists' on the radio with names that sound like a late 90s Hotmail address.

Here's the issue I mentioned earlier, @Julie_Simpson!

Nearly 2 months since signing up with ⁦@bt_uk⁩ & still have no internet. Apparently, ⁦@bt_uk⁩ & ⁦@WeAreOpenreach⁩ don’t like each other (or their customers). Say it ain’t so, ⁦@MarcAllera⁩? ⁦⁦⁦@BTGroup⁩ ⁩ linkedin.com/posts/benharve…

It’s been a while, so thought I’d remind you all to avoid @bt_uk like the plague. Ordered fibre on Feb 12th and, after a series of farcical events, still can’t get an @WeAreOpenreach engineer until late next week at the earliest. FOUR WEEKS WITHOUT INTERNET AND COUNTING!

Now at almost a month without internet thanks to @bt_uk. Talking to customer service makes me feel as if I’ve done something wrong when my only crime is to sign a contract to pay hundreds of pounds per year for, thus far, no service. Am completely out of ideas and exhausted.

@bt_uk Rubbish. Charming people they maybe but, thanks to your archaic systems and seemingly dysfunctional relationship with @WeAreOpenreach, they couldn’t provide help if they wanted to.

We've been answering 100% of customer calls in the UK & Ireland for more than a year – providing our customers with a personal, local service and playing our part in the communities where our contact centres are based. Andy talks about how BT is at the heart of his community.

@Carolyn32200786 @bt_uk Same here. What’s the point of promising to call back when it’s clearly not going to happen. Seems to be just an effort to get you off the line.

@bt_uk Your call centres may be in the UK but clearly can’t find the time to call back your customers! That’s 6 times now I’ve been promised a call back and not had it. Weeks have gone by and I’m still stuck with fibre installed by Openreach but no activation from BT. Argh!

@waynechivers1 @bt_uk Same here, pal. Utter shambles.

@bt_uk We Connect for Good. Both these statements are wrong, I am starting to think I made the wrong move. Should of been contacted up last Friday, still only got half my services. Perhaps I should only pay half the bill, very disappointed new customer.

@bt_uk Answering calls is one thing, actually being able to help is completely different. I've spoken to several friendly @bt_uk staff who seem completely hamstrung by archaic processes and a computer-says-no mentality. "The system won't let me" is not an adequate excuse in this age.

For the 1st anniversary of answering 100% of customer calls in the UK & Ireland, our brilliant people across the UK and Ireland have been discussing what this means for customers. Join Kelly from one of our contact centres in Wales, as she tells us what's occurrin’.

Who's the customer, @bt_uk or @WeAreOpenreach? Seem incapable of talking to one another which directly impacts the end user (me). To have to cancel an entire order & wait a week to open a new one before an engineer can fix the problem they created is madness. @OpenreachHelp

Happy to do so, Laura but so far it's only made things worse.

@MarcAllera @bt_uk Answering calls is one thing, actually being able to help is completely different. I've spoken to several friendly @bt_uk staff who seem completely hamstrung by archaic processes and a computer-says-no mentality. "The system won't let me" is not an adequate excuse in this age.

What's occurrin’? To mark a year of @bt_uk answering 100% of customer calls in the UK & Ireland, our brilliant people have been talking about what our personal, local service means for our customers. That includes my colleague Kelly from our Swansea contact centre in Wales 💜