Biffa

@IamWillAnnear @CornwallCouncil Good morning, Please can you DM us with more information so that we can look into this. Thank you.

@CornwallCouncil fancy sending @Biffa back to empty the bins on my street? All left out perfectly and none of them have been emptied.

@Taztaylor1989 Good morning, Please can you DM us with more information so that we can look into your query? Thank you.

@Biffa is this what you guys do? Make more of a mess instead of picking up the litter and blow it somewhere else to be someone else’s problem?

@Taztaylor1989 Good Morning ,Thank you for bringing this to our attention please send further details on socialmedia@biffa.co.uk many thanks Carla

@RyanRoss52 Hi Ryan, Can you please send us a DM with your account information so we can investigate further? - Biffa

@Biffa do you know when you'll be emptying our bins as they have been left for over a week now! Thanks.

@catsmum27 @Michael4Sussex @crawleybc Hi Kat, as these are council owned bins, you would need to ring your local council to discuss this. Thanks, Biffa

@Michael4Sussex @crawleybc @Biffa @michael4syssex 2 stop my wheelie bin (2nd image) blocking a path if blown over I placed a planter BESIDE it with Vince Leader & CEO Ian Duke mocking the pragmatic action in 2025, whilst a neighbour BLOCKING a bin with a planter, Vince Leader said was irrelevant

@Michael4Sussex @crawleybc Y order & pay 4 CBC/@Biffa Info labels designed 2 b SECURED 2 wheelie bin handles by LOOPING label through itself & then accept crews simply sandwiching label under bin lid?

@AuroraTherapy Hi Pandora, I have replied to your most recent DM regarding this. Please get back in touch if you need further assistance. Thanks, Biffa

@Biffa Check your dm's its been going on for a long time! Hopefully resolved for now but I would prefer this permanently resolved!

@Biffa twice you have been in a residential road at unsuitable times this week. 5.14am on Wednesday and 4.40am this morning, you have agreed in the past that it should be 8am onwards - please do this!!! And respond to my messages!

@dixi1960 Hi Mike, thanks for getting in touch. I have sent you a DM asking for a few further details so I can look into this. Thanks, Biffa

@Biffa Is it acceptable for your drivers to take photos whilst they’re driving along a busy high st, holding up the traffic

@DeanPaulParker1 Good morning, thank you for letting us know about your concern. We apologise for any inconvenience caused and would like to work towards a resolution. Can you please DM us with some more information about your experience so we can investigate accordingly? Many thanks, Biffa

@Biffa Absolute rubbish great pun hey!! Your service is crap. We regularly have a failed collection through a complete incompetent company.

Due to adverse weather conditions, some collections may be disrupted today. If your service is affected, we’ll reschedule it as soon as possible. Thanks for bearing with us.

@catsmum27 @Michael4Sussex @crawleybc Good morning, thank you for letting us know about your concern. We apologise for any inconvenience caused and would like to work towards a resolution. Can you please DM us with some more information about your experience so we can investigate accordingly? Many thanks, Biffa

@Michael4Sussex @crawleybc @Biffa @Michael4sussex Sept 2025 u delegated my concern RE Biffa bins left as obstructions AFTER collections 2 CEO Ian Duke, but April 9 2026 issue STILL OCCURRING. ID abuses his SPOC duties, DISMISSING rather than resolving issues.

@AuroraTherapy Hi Pandora, thanks for getting in touch. I have just sent you a DM about this. Thanks, Biffa

@James_Ruben Hi James, thanks for getting in touch. Please can you send us a DM with your account number and we can look into this for you. Alternatively, please call us on 0800 601 601. Thanks, Biffa

@Biffa 4 months into our contract, we have been collected 3 times on our arrangement days. Customer service appalling, please can somebody contact me. We need to run our business. Biffa not following along with contract. It’s not good enough. #bognorregis

@ChrisWoodman11 Hi Chris, thanks for getting in touch. Please can you send us a DM with your account number and we can look into this for you. Alternatively, please call us on 0800 601 601. Thanks, Biffa

@Biffa when I raise a request for a missed collection with Arun Council, to be told that it has been cancelled by yourselves as collected - does this look collected to you ? This is now 1 week after collection date and you haven’t returned to take the entire streets recycling

@TykeSteve @MinxGenie Hi Steve, thanks for getting in touch. Please send us a DM with your account information and we can look into this further. Alternatively, please call us on 0800 601 601. Thanks, Biffa

@MinxGenie This is @Biffa .. when it 1st started it was £45!

It makes me so f*cking angry when the only alternatives are: 1) put it in my household rubbish 2) fly tip 3) drive it on a 14 mile round trip to the local tip. Every year, always an increase.

@RonnieMushiso Hi, thanks for getting in touch. Please can you send us a DM with further details on where this is and we will look into this further. Alternatively, please call us on 0800 601 601. Thanks, Biffa

Dear @Biffa please clear your bin. It's been more than a week!!! Devonshire Mews, Chiswick

@fagewelsh Hi, Rolland. Thanks for getting in touch. Please send us a DM with your account number and further information so we can look into this for you. Alternatively, please call us on 0800 601 601. Thanks, Biffa

@juoig7799 Good morning. Please could you DM us with more information so that we are able to look into this further. Thank you

Oh no! This @Biffa van CK69 RVM was parked very illegally and dangerously across a bike lane on 24-3-2026 at 12:57! It was making people on the road do awkward manoeuvres, very dangerous!

@MrsSherrec Good morning, Please could you Dm us with more information so that we can look into this. Thank you

@Biffa I sent a complaint regarding poor, or should I say lack of service over 4 weeks ago and nobody has gotten back in touch or responded. How do I escalate this further?

@badwolf87418597 Good morning, Please could you DM us with more information so that we are able to resolve this. Thank you. Biffa

@Biffa I wonder if you are aware that the driver of the lorry that comes to IP27 area each Tuesday at 04.45 is playing the recorded "vehicle reversing " message at full volume. The street is a residential area & so this is in breach of regulations. Please advise him/ her. Thanks

@James_Ruben Thanks for sharing your positive feedback, James. I'll be sure to let Janice know! Thanks, Biffa

@Biffa well done Janice Hamshaw! Sorting out our collection problem in an orderly fashion. Professional, polite and a positive attitude. Thank you