Bigbobby

@TLRailUK @Heidi_Labour another day - poor trains . I mean they are coming but late . It’s every single day . Surely this must be picked up somewhere? How can you return to the office if you can’t get there ?

@TLRailUK @Heidi_Labour @networkrail Thank Silva . I wasn’t really asking for them ! Thanks though🤩 more that they clearly aren’t being analysed and / or reviewed or maybe there is a low acceptable outage threshold . Thanks though 🙏🏻

@BigBobby08 @Heidi_Labour @networkrail Hi Bobby. I'm afraid this isn't something we're able to provide via the social media desk. A list of what we can help with can be found via this link: thameslinkrailway.com/help-and-suppo… For general performance statistics, please see here: dataportal.orr.gov.uk/statistics/per… ^Silva

⚠️Due to a fault with the signalling system between London Bridge and Norwood Junction some lines towards Norwood Junction are blocked 📢Train services running to and from these stations may be delayed 🕓Disruption is expected until 20:45

@TLRailUK @Heidi_Labour @TLRailUK @networkrail it’s every single week . Told to go to into the office but no trains . Signalling issues are guaranteed every single week ?!? Are there no KPIs ?

⚠️ The fault with the signalling system between London Bridge and Norwood Junction. 📢 Some lines through this area are blocked and trains are being altered. Trains which run could also be subject to delays and alterations. ℹ️ More information to follow...

@TLRailUK sorry why are there no Cambridge to Brighton trains again ??????

@TLRailUK @networkrail seriously stuck between London Bridge and Blackfriars AGAIN . It can’t be that hard surely after all these weeks

@Tesco went to look at Christmas decorations. Tesco have packed them all away for the year 😂😂😂unbelievable it’s another 2 weeks away

@GNRailUK So no trains tomorrow morning again .

🚧 Network Rail are carrying out planned engineering works tonight on parts of the network to maintain and improve the railway. ℹ Details on works taking place & services affected 👇 greatnorthernrail.com/travel-informa…

@NorthHertsDC have spent nearly 2 hours on hold trying to speak to someone on waste permits and council tax none of which covered on line . Currently been on hold from the main switchboard for 28 mins . Three days and still no luck . I can not believe the amount I pay for this

@GNRailUK @TLRailUK everyday delays and cancellation . Getting up at 4 to make sure you arrive at work is ridiculous . No announcements . Stuck on the Cambridge to London Bridge train for the 8 th time in 7 days

@TLRailUK And as above all you have said is above east Croydon and Purley

@BigBobby08 Hi there, please see here. x.com/TLRailUK/statu… Which service is it please? I'll get this fed back regarding announcements ^A

@TLRailUK morning why are all the trains to Cambridge crawling into London ? No details no announcements. Thanks

@TLRailUK Thanks been on the train for nearly an hour and a half and still not at St Pancras

@TLRailUK Nothing on line about it just the southern services

@BigBobby08 Good morning, our apologies this is due to a fault in the signalling system. Which service are you on please? ^A

@TLRailUK Cambridge to St Pancras thanks

@GNRailUK @networkrail Thanks so much Scottie . Had no idea it was an @greateranglia station after all these years 🤩

@BigBobby08 @networkrail Hi. If you look visit our engineering page here - #engineering-departure-board" target="_blank" rel="nofollow noopener">greatnorthernrail.com/service-update… we do not have any engineering works that day which would affect our services in that area, however as Wymondham is not our station, it may be worth asking Greater Anglia as well ^Scottie

@GNRailUK @networkrail could you please help me. Trying to travel from Royston - wymondham 5th July . Operator website say no engineering . @networkrail say bus replacement . Could you advise 🙏🏻🙏🏻thanks

@giffgaff Will do many thanks 🙏🏻

@BigBobby08 Hi Bobby. Please can you pass along your case reference number via DM, so we can look into this for you. You can find this here, giffgaff.com/support/questi… - giffgaff Jade

@giffgaff just received a lovely refurbished apple phone gone to set it up and not been factory reset and still linked to previous owner. So insecure and also useless to me have messaged agent but how long do I have to wait with a useless phone

@giffgaff Hi @giffgaff no response to my now 2 formal complaints well over 5 business days nearly 3 weeks since you sent me a someone’s phone you haven’t wiped and took my money . There must be someone I could speak to sort .

@giffgaff You know you could just resolve the situation rathe than straight to complaints ? What a strange way to run a business . Instant X replies weekly customer service response

@giffgaff Yet you told me the wrong instructions on how to get the phone back to the warehouse . So we are now a week in as it takes 24 hours for any reply to your form based customer service

@BigBobby08 We do understand how frustrating and disappointing this must be for you. Our agents will help to resolve this as quickly as possible and refund the payment made for the phone once received back at our warehouse. - giffgaff Jeanette