Bilt

Five years ago, we made a contrarian bet: start with where people live, not what they buy. Today, Bilt is the membership that comes with your home: through your apartment building or your mortgage. We pioneered rewards on rent, built a hospitality layer for residential living, and connected residents to the neighborhoods and businesses around them. And now, we're bringing it all together with a Neighborhood Concierge that doesn't just suggest; it acts. Books the table. Calls the car. Closes the check. We're not done. Not even close. Read our annual CEO letter from Ankur Jain here: newsroom.biltrewards.com/bilt-annual-ce…

@ViewFromTheLav Hey, we're sorry for this experience. Can you send our support account @HeyBilt the email linked to your account? We'll take a look.

This happened to me. $300 "returned payment" fee from my building. Bilt said 🤷‍♂️ #biltandswitch

@JFkf8jn @HeyBilt Hey, sorry for the trouble. Can you send our support account @HeyBilt the email linked to your account? We'll take a look.

@HeyBilt @BiltRewards Hey Bilt. When you transitioned my Wells Fargo acct to Bilt 2.0 you paid the balance but never sent out my rent check Feb 26 like you should have. property manager wants my rent paid ASAP customer service has not responded to my email & no human to talk to

@daywalker872001 @RMyrsater Hey, our team can help out. Can you send our support account @HeyBilt the email linked to your account? We'll take a look.

@RMyrsater you work for bilt? Why's there no customer service. Such a shit show.

@Nami_Nom Hey, sorry for the trouble. Can you send our support account @HeyBilt the email linked to your account? We'll take a look at any issue you have.

Literally about to close my Bilt Card and replace it with a different reliable card because what the actual fuck?

@MohitFan @HeyBilt Hey, sorry for the delay. Can you send our support account @HeyBilt the email linked to your account? We'll take a look.

@BiltRewards @HeyBilt there is no reply in 7 days for my queries on chat or SMS and finally here on X. What are you up to?

@BiltRewards I am very disappointed in Bilt post transition of new card. My rent cheque is not posted yet and they deducted from my bank without my consent even without statement generation.

@suziechen2018 Hey, our support team can help find your credit. Can you send them a DM with the email linked to your Bilt account? @HeyBilt

@BiltRewards I am writing because I still haven't received the $250 statement credit promised for my January 26th checkout. My previous communication stated it would arrive within 30 days, but that window has now passed.

@tommykiker @KerrPoints Hey, sorry for the frustration. Can you send our support account @HeyBilt the email linked to your account? We'll take a look.

I was incredibly excited about @BiltRewards @KerrPoints and the new Palladium Card until I have had to deal with their "customer service". If many folks are experiencing the waste of time I am experiencing @BiltRewards should not survive long.

@rahulrsingh0 Hey, sorry for the trouble. We want to take a look. Can you send our support account @HeyBilt the email linked to your account?

@BiltRewards Its has been a week since rent has not been figured out. My refund of rent has not been made and also double payment which i had to make.. no response from email just some escalation team looking into this soo poor business.. taking funds and going off. @ankurjain_2

@jamey_tee @cardless Hey, sorry for the trouble. Can you send our support account @HeyBilt the email linked to your account? We'll take a look.

@BiltRewards @cardless palladium application “under review” since feb 19th. What is going on?

@NashReserve Hey, we hear your frustration. Can you send our support account @HeyBilt the email linked to your account? We'll take a look.

@BiltRewards customer service has deteriorated a lot after the transition from Wells Fargo to their current partner. TBH, I feel they have no reps in the back just some bots sitting with no resolution until weeks.

@ganeshjaju Hey, sorry for the trouble here. Can you send our support account @HeyBilt the email linked to your account? We'll help fix this.

@BiltRewards doesnt even let me transfer the points out and the chatbot keeps saying high volume across days without connecting to a real agent.

@JenniferPr51859 Hey, sorry for the trouble. Can you send our support account @HeyBilt the email linked to your account? We'll take a look.

@BiltRewards I’m having an issue where every time I book a flight it says something went wrong. I can’t get a hold of someone who can help

Introducing the Bilt Neighborhood Concierge. Inspired by the world's best hotel concierges, the Neighborhood Concierge brings that same level of curation and action to where you live. It can: - Pay rent and mortgage, and manage your home all in one conversation. - Offer recommendations around your neighborhood, and book reservations, fitness classes, rides, and more. It doesn't just suggest, it takes action. - Your member rewards and benefits are applied automatically, every time. Available in beta for Close Friends today.

@miamundy Hey, we're sorry to hear about this. We sent you a DM with steps to order a replacement.

@BiltRewards PLEASE HELP! You mailed my new credit card to the wrong city!!!!!! I need the car cancelled and resent to the right address and your chat bots are not capable of resolving this matter! #biltfail

@ChristophRotolo Hey, the offer applies to non-rent and mortgage spend.

@BiltRewards question bilt care holder here, does the palladium 50k point bonus 4k spend offer apply to rent paid as well or no??

@smartchemistry You can preorder starting at noon!

@BiltRewards @ADrew78 Where can I preorder? I've been waiting

@BiltRewards Is it true that the new no annual fee version is going to be a MAJOR NERF where you will earn either 1/3 or no points on rent and mortgage? thats the rumor swirling around!

@puffatron We’re aware that some members who ordered the Don’t Be Dumb vinyl didn’t receive a confirmation email. The order itself did go through and you will receive a confirmation shortly. No action needed on your end.

@awgecentral @99vinyl @asvpxrocky @BiltRewards I did but I haven’t received a Confirmation email. I mean I got the pop on the app that said order complete but no email follow up even though it said that it would

🚨 Vinyl Release A$AP Rocky x Bilt Don’t Be Dumb Member-Exclusive Vinyl Just sign up and purchase/use rewards, vinyl is not signed. $16 biltrewards.com/rewards/collec…

@shopiumm It is the full 15-track album!

@KxdxnK @99vinyl @asvpxrocky @BiltRewards do yk if this the whole album?