Bilt

Bilt Hospitality for mortgage brokers was front and center at @UWMlending Live today in Pontiac, Michigan. Bilt Founder & CEO, @ankurjain_2 and President & CEO of UWM @Mishbia15 shared their thoughts on our innovative partnership. Post closing is no longer the end of the broker / client relationship: • Your clients now get rewarded on every mortgage payment; • Your white-labeled concierge powered by Bilt keeps you front of mind when your clients spend at home and in their neighborhood; • Renters looking to buy a home will now be funneled directly to you.

@Mini_pops718 Hey there, we've sent you a DM!

@BiltRewards 3105452 - ya’ll still haven't replied to my initial complaint since March…. Please refund me my annual fee. This is unacceptable.

@Oliver_Semgrep Hey there, we've sent you a DM!

@BiltRewards got this interest charge but I have paid all my bills on time - how can I get this removed?

@KonradSherinian We love engaging with our members and greatly appreciate the feedback!

@BiltRewards probably has the best consumer card and best customer service out there right now. Thank you for the quick fix this morning.

@leizel777 Hey there! We've sent you a DM!

@BiltRewards just want to see if I can get a resolution since my Bilt palladium got frozen 21 days into my month long international trip. I’ve emailed twice and called x 4 since April 24 and still no answer when they can unfreeze my card. I was told repeatedly to wait. Help!

@cjpopgirl Hey there, we want to look into the issue you're experiencing. We'd like to get your account information, and our team will take a look into it. Could you please send a DM to our support account @HeyBilt and provide the email address associated with your Bilt account?

@BiltRewards Your customer service is shit. What good is the number on the back of my card if you have no one to speak? No one is is available online to chat. You said my rent would process today, but it did not. Why on earth would I continue to use your card? I'm waiting...

@jess_tradez We responded to your DM!

@BiltRewards so any update on your platform being down. @UWMlending if my mortgage is late it BILTS fault not mine

@GreenManMarket Hey! We want to take a look at this for you. Can you DM us the email associated with your Bilt account, so we can get this resolved for you?

@BiltRewards what is your customer service line? My mortgage wasn’t processed today

@xeokeri We're experiencing some delays loading balances. If you're unable to pay, please come back later and try again. Sorry for the trouble here.

I know I have seem people working with @BiltRewards for various things, such as payment systems and rewards. But at the moment, it's broken for everyone who has to use it to pay their rent due on the first. I feel like you are not doing what you were designed to do. reddit.com/r/biltrewards/…

@LPassofaro We're experiencing some delays loading balances. If you're unable to pay, please come back later and try again. Sorry for the trouble here.

Is there a worse UI and customer experience than @BiltRewards? Forced into this ish bc landlord dropped in the functionality. Today totally bricked, what a joke in 2026 🗑️

@FDrazka Hey, we want to look into the issue you're experiencing. We'd like to get your account information, and our team will take a look into it. We sent you a DM, can you respond and let us know the email associated with your Bilt account?

@BiltRewards HELP. Tried to use my card through ApplePay on Tues and it was declined. Was told to reload it but can’t. And now my card has been suspended since then even though I’ve done everything asked and I’m missing Bilt Day rewards!!

@ivysong1021 We're currently experiencing issues loading your benefits. Please try again later. We apologize for any confusion this has caused.

Previously, bilt was able to handle visa to pay the rent soon. What's going on today? I tried two cards, and they have been loading all the time.😡🤬@BiltRewards #Bilt

@milanstweet Hey there! There is currently an ongoing issue in our system, and our team is working diligently to resolve this for our members. We will provide an update as soon as this has been resolved.

@BiltRewards if you’re gonna devalue your whole platform , the least you could do is have a functioning app on Rent day

Bilt Concierge can now plan your entire evening, starting at your home. • Already built into 6.5 million homes across the country • Automatically personalizes recommendations using your neighborhood interactions • Seamless integrations check restaurant availability • Frictionless coordination for add-ons like scheduling a car service from your home to the reservation, factoring in traffic and more • One-click checkout at restaurants, including ability to charge to your card on file at your home Your home, now connected to the neighborhood around it through Bilt.

@amirhosseinghod Hey! We want to take a look at this for you. To further assist, can you please send a DM to our support account @HeyBilt and provide the email address associated with your Bilt account?

@Chowsocold1234 Hey! We want to take a look at this for you. Can you DM us the email associated with your Bilt account, so we can assist you further? Thanks!

@BiltRewards I need help asap. Customer service has been REALLY bad. Please reach out

@ReidJoes68364 Please check your DM's, we have provided you with an update there!

@ReidJoes68364 We sent you a DM.

@itsyagirlkeekss Hey! We want to take a look at this for you. To better assist, can you please DM us the email associated with your Bilt account? Thanks!

Guys literally don’t trust @BiltRewards they have truly wreaked havoc over something as incredibly important as housing. They don’t have any live customer service agents you can talk to on the phone and use AI and sketch agents who don’t respond in a timely manner.. (1/2)

@TheEmailPro Hey! We want to take a look at this for you. To better assist, can you please DM us the email associated with your Bilt account? Thanks!

@BiltRewards I am unable to pay rent on mobile or desktop. Page doesn't load. WTF? This is a greystar property. unacceptable. you have ONE job.