Hey Bilt

@26thGryhnds Hey, we want to look into this for you. We sent you a DM.

@HeyBilt why is it taking over 10 days to post a payment to my account?!? You confirmed payment via email but no help via chat and no pending payment on my account. This is ridiculous.

@AdamSteele79009 Hey, we can take a look into this for you. Can you send us a DM with the email associated with your BIlt account?

@BiltRewards Concierge tells me to contact Bilt Support and Bilt Support says that it's already escalated and therefore cannot assist or advise status. I've made payments since then and they were debited and posted already.

@BiltRewards I made a $2,000+ payment on my balance on March 10th. I received and email from Bilt confirming payment was received and processed 3/12/2026. The payment was debited from my bank account but never posted to transactions or my Bilt balance.

@marniwandner Hey, you can send us a DM. We'd be happy to help.

Here we go again 😂 @BiltRewards + @HeyBilt - Can you send me a phone number for a human? Support gave me one that reached somone who gave me another that is only chat 🫠 Then the original number went to no humans. If I don’t speak to someone ASAP, I’m cancelling the card

@Ninh5678 Hey! Can you send us a DM with the email associated with your Bilt account?

@HeyBilt I need someone to unlock my reward account

@Jonatha71045628 Hey! We sent you a DM.

Hey @biltrewards — rent marked “processed” but never delivered. Sent to the wrong state, no notification, now I’m facing daily late fees. Support said “escalated” and then dropped the chat. For a premium service, this is unacceptable. Please fix this ASAP.

@PavanRe03765204 Thanks for the reply. Can you send us a DM with the email associated with your Bilt account? We can take a look at what happened.

@HeyBilt Also, the original issue that led me to contact support was the rewards on my rent payment. My rent transaction only earned 0.5X points, which was much lower than expected and not clearly communicated beforehand. This is what started the whole support conversation.

Introducing the Bilt Neighborhood Concierge. Inspired by the world's best hotel concierges, the Neighborhood Concierge brings that same level of curation and action to where you live. It can: - Pay rent and mortgage, and manage your home all in one conversation. - Offer recommendations around your neighborhood, and book reservations, fitness classes, rides, and more. It doesn't just suggest, it takes action. - Your member rewards and benefits are applied automatically, every time. Available in beta for Close Friends today.

@TriBeCaSurfer Hey, we're here to help! Could you please DM us the email associated with your Bilt account?

@BiltRewards I need assistance.

@YoungSwillz Hey, we're sorry to hear this happened. We sent you a DM. We want to take a look.

@BiltRewards During the transfer from Wells Fargo fraudulent charges were transferred over and I have still not heard back from anyone in customer service. @HeyBilt @ankurjain_2

@keimajin88 Hey, you can send us a DM and we'd be happy to help!

@HeyBilt been trying to contact support via “concierge” and queued for hours. Is there a way to reach a human?

@hippity15 Hey, if you booked a Bilt experience your reservation will be with the restaurant on the day of the event! Can you send us a DM with the email associated with your Bilt account so we can confirm?

@HeyBilt I reserved a dinner through Bilt experience. The restaurant said they couldn’t find the reservation. I’ve been wait in for your in-app support for over an hour. Why is your support so bad? How do I get help

@PavanRe03765204 Hey, we currently don't support downgrading the card, however we plan to allow it in the coming months and expect that to be live prior to the one-year anniversary. Once more information is released, we'll be sure to let you know.

@BiltRewards I’m really disappointed with my support experience. I called card services to downgrade my Obsidian card to Bilt Blue. The agent said downgrades aren’t supported and couldn’t explain my options or help with a refund. The call ended with no resolution.

@notSoAvgJoe1 Hey, we responded to your DM!

@CAEnforcement @HyattConcierge Hey sorry for the delay, we fixed this for you.

@HeyBilt @HyattConcierge Can we fix the BILT to Hyatt transfer pipeline? BILT transfers to other partners work, transfers to Hyatt from other sources work. BILT to Hyatt has been broken for days!

@JonathanDangPh2 Hey, we want to take a look into your experience. Mind sending us a DM with the email associated with your Bilt account?

@daywalker872001 @ankurjain_2 @BiltRewards @HeyBilt I am probably going to be pressing charges. I’ve submitted a formal complaint to BBB & CFPB as well.

@ankurjain_2 @BiltRewards @HeyBilt sucks. Fix your customer support already. 2 weeks no replies no help at all. Nobody gets back to people.

@RTficial_idiocy Hey, sorry for the trouble here. We want to help get your refund. Can you send us a DM?

@HeyBilt I've been trying to contact support for a week now to get a refund for my canceled flight and still haven't had a response, great customer service...

@MohitFan Hey, sorry for the trouble. Can you send us a DM?

@HeyBilt very poor customer service. No response on my sms and in app chat since 7 days. I am struggling with lot of things since this Bilt 2.0 transition and frustrated

@s_brette Hey, sorry for the trouble here. We responded to your DM.

@HeyBilt I submitted a support ticket three weeks ago- still no response. This is a joke. Is there anyone out there who will actually respond and answer my question or should I just close my account?

@ShasiesWorld Hey, we responded to your DM.

@HeyBilt very disappointed in the customer service. Y’all messed up my rent payment and the bot won’t transfer me to a human! I’ve been waiting since 6 am

@ConflictYes Hey, we sent you a DM. We want to help.

@HeyBilt I need help. How do I get in touch with a human?

A small number of members on Android had trouble accessing the Bilt app. The issue is resolved! You should now be able to log in without problems. We appreciate your patience while we fixed this!

@athwartships @BiltRewards Hey, can you send us a DM? We can take a look into this for you.

@BiltRewards Can you please fix the link to link FlyingBlue accounts to Bilt? I have been on waiting for a customer service representative to help for FOUR hours and just want to buy my tickets. Seriously BILT?!