Bitly Customer Support Channel

Welcome to the customer support channel for Bitly and @qrcgcom. We're here to help! Send DMs ONLY: Include details of your issue, account email and/or Support Ticket number and our Support Team will assist you.

@kimna_lindsay @qrcgcom Hello there - Thanks for reaching out. Please direct message @BitlyCSChannel and our Global Support Team will be happy to assist with your issue. Much appreciated. - DW

@BitlyCSChannel @qrcgcom Hi needed help !!

Welcome to the customer support channel for Bitly and @qrcgcom. We're here to help! Send DMs ONLY: Include details of your issue, account email and/or Support Ticket number and our Support Team will assist you.

@batibeyx @qrcgcom Hello there - Thanks for reaching out. Please direct message @BitlyCSChannel and our Global Support Team will be happy to assist with your issue. Much appreciated. - DW

@qrcgcom I printed 1,000 business cards with a QR code from my free trial. The code is now deactivated and all my cards are useless. All I need is a one-time URL change. Please help! 🙏

@DanielZiedins @qrcgcom @Bitly Hi Daniel - You can submit a Ticket via our chat assistant just like before: qrcg.com/HelpCenter

@qrcgcom @Bitly Awesome, wondering how I could get support? I'm just locked out of my account as i signed up with SSO (I still have the email but not the workspace), and I can't get in anyway! Thanks so much! Email: Daniel.Ziedins@thykingdom.net (the email I used: Daniel@Danielziedins.com)

QR Code Generator is now QRCG by @Bitly. New name. New look. A new chapter of investment in making QR Code creation faster, easier, and more reliable. Explore the new QRCG by Bitly: qrcg.com/ByBitly

@globalecologist Thanks for reaching out. What you were seeing is a new update to free plans that includes a preview of the link destination. Bitly is using this to continue offering free plans to our users. If you wish to remove the preview, you can do so by upgrading to any paid plan.

@BitlyCSChannel Bitly friends, good morning. You have been helping us a lot with our cause, but now I can't get the links to go directly to the site; it shows a "continue to destination" message. Can you help us solve this?

@globalecologist @Bitly Please DM us since you’re requesting account specific help.

@Bitly @BitlyCSChannel Bitly friends, I'm having trouble opening this link; it goes straight to my account where I make the changes, and it's not visible to the public. Please help us resolve this. Thank you always. bit.ly/4dnJLrt

@Bitly Bitly friends, good morning. Everything is OK in this post, in Portuguese. bit.ly/4ulR6yr , However, the recipients can't open the English post. Can you help us find a solution? bit.ly/4dnJLrt

@OlenaSokol80656 @qrcgcom Hello there - Thanks for reaching out. Please direct message @BitlyCSChannel and our Global Support Team will be happy to assist with your issue. Much appreciated. - DW

@qrcgcom Hi! I noticed a pricing inconsistency in your service. The Starter plan is advertised as $5/month, but I was charged $10 instead, and there is no clear explanation of this difference in the account or pricing page. Could you please explain this? It feels quite misleading.

Which marketing tool... 💪Connects print advertising to digital content? 📈Tracks print marketing ROI? 😍Is a favorite among marketers? Still not sure? Here's the answer: qrco.de/blog_QRCodeMar… #marketing #blogpost #mondaymotivation

@Dosh194 @Bitly @cardspark We’re committed to keeping Bitly’s platform free from bad actors and you can help. Please submit the link(s) for review to our Trust & Safety team through this form: bitly.is/TrustAndSafety…

Scam alert 🚨 @Bitly help this people to promote their link by send you SMS messages to you @cardspark+ is a scam

@themarriedguy1 @Bitly That response was accurate. The account exists to facilitate/connect users to the support team.

@BitlyCSChannel @Bitly Perhaps there is another account? The person that responded on that customer service account said they cannot help because they are not on the customer service team. I know. Seems kind of silly to me too. Anywho… very much desperate for a resolution.

@BitlyCSChannel @Bitly Hey… so what’s the QR code for customer service?? I’ve been reaching out, sending emails, chats, smoke signals… how does someone get actual help?

@jaejus2 @itschiwamii Hi there - You just need to wait for the preview page to finish loading. Then it will go to the destination.

@itschiwamii I can't open the bitly link :(

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@taybgibb @Bitly Hello there - Thanks for reaching out. Please direct message @BitlyCSChannel and our Global Support Team will be happy to assist with your issue. Much appreciated. - DW

@Bitly we have tried to update our billing several times but we keep getting a message saying "Failed to load payment form. Please refresh the page." we have reached to support who has not been able to help us thus far. we urgently need to update our card details. please advise

@CarlySanch4104 @Bitly Responded to your DM.

@Bitly @Bitly SOS Can anyone help me escalate an urgent appeal request I've submitted into the system - Ticket #2463696

Meet Bitly Assist ✨ Watch how easy it is to get insights, ask questions, and do more with your links in seconds. ⏱️ 👉 bitly.is/bitly-assist

@CarlySanch4104 @qrcgcom Responded to your DM.

@BitlyCSChannel @qrcgcom SOS Please can anyone help escalate an appeals I submitted!! Ticket #2463696

@fishertribe @qrcgcom Hello there - Thanks for reaching out. Please direct message @BitlyCSChannel and our Global Support Team will be happy to assist with your issue. Much appreciated. - DW

@qrcgcom You have taken a payment from my card but you didn't send a reminder and I forgot i even had the account - please can you contact me for a refund

@EricIsaacsen @Bitly Hello there - Thanks for reaching out. Please direct message @BitlyCSChannel and our Global Support Team will be happy to assist with your issue. Much appreciated. - DW

@Bitly My QR codes tied to an active account have been down for 10 days. I’m ready to resolve this immediately and submit payment if needed, but haven’t received a clear path from support. This is impacting active business assets. Request #2452223. Can someone assist ASAP?

@artmaker_ai @Bitly What you were seeing is a new update to free plans that includes a preview of the link destination and an ad. Bitly is using these ads to continue offering free plans to our users. If you wish to remove ads and link preview, you can upgrade to a paid plan.

Hey @Bitly how come when I use whites barcodes they always work. When I implement my Own i get this

@ItsJonnita @Bitly Hello there - Thanks for reaching out. Please direct message @BitlyCSChannel and our Global Support Team will be happy to assist with your issue. Much appreciated. - DW

@Bitly I purchased a custom domain on your platform and I do not have access to the DNS information. I need help.

@KayTeeElle Hi Katie - Following up on my previous message. If you can DM us with a good contact email, we'd like to help you navigate this issue more easily. Thanks, DW

I accidentally stress-tested AI customer support last week. I wasn’t trying to; I just needed to cancel a subscription. 2 AI bots. 1 FTC report. 3 days. Zero resolution. A thread on what happens when there are no more humans left to help. 🧵

@KayTeeElle Hi Katie - We're just a DM away to help sort through these chatbot frustrations (our apologies). Please note that you will be greeted by an auto-responder (not a bot). - DW

Most people give up and immediately dispute the charge. I’m going to have to. But it annoys the hell out of me that the cost of broken AI support is being quietly shifted to someone else. Who's paying for that? And for how long?

This incident has been resolved at the root cause layer for several days, and it seems that residual DNS cache layers have now cleared. All Bitly Links and Codes should be operating as expected.