Bentley Davis

Made the mistake of coding for fun. Now I'm writing my own wave-function collapse terrain generator...

<later> @eightsleep : Just following up, is this issue related to the pod 2 or the pod 4, Please confirm... Me:

< the very next email > @eightsleep : I understand you have a Pod 4 that you haven't used in a long time, o better assist you, could you please let me know what specific help you need with your Pod 4? ... Me: 🤦‍♀️

I hope @eightsleep email support is AI. Pretty bad if it is a human. @eightsleep : I see that you have two Pods, please confirm which one is the one that you're having issues with? Me: Pod 4

I don't see how @FREEBIRDS_WB is getting any online orders when this is the screen they present.

@AmazonHelp @amazon Saying "We appreciate your patience" while Ignoring the feedback in this tweet (which is unrelated to the other issue) sounds sarcastic. I assume you didn't mean that. Maybe you just aren't trained in basic customer service. 🤷‍♂️ yoursalesmaven.com/blog/avoid-say… gmass.co/blog/thank-you…

@BntlyD @amazon @BntlyD We appreciate your patience while we work on this. -Sandra

This is @amazon just wasting customers time hoping they give up. There is no valid "security" reason requiring a customer to reply to *multiple* emails to fix a bug. They have all the info they need in hours of chats and calls. 🤦‍♀️

Basic service is to let a customer know by when they should expect an update. It doesn't have to be a resolution, just an update and when to expect the next update. Saying 48 hours but maybe... what, years? Is just avoiding responsibility @AmazonHelp

Maybe someone at @AmazonHelp should check on Gates. Gates seems to be having a breakdown. Or... need reading lessons? Maybe Sandra can help. Sandra was able to read a 4 day old email email today after Tara told me they didn't receive it. Bless their hearts! 💖

I hope Gates wasn't the @AmazonHelp team member Sandra was referring to.

@AmazonHelp You received the email I sent 4 days ago? Amazing work!

@BntlyD We've received your details and a member of our team will be in touch. -Sandra

"Customer Service" at @amazon is deplorable. I was told 3 times I would get an email from the escalations team in 48 hrs about a bug I reported. It's been weeks and I have contacted them multiple times. Now the 4th agent says nothing has ever been escalated! 🤦

@AmazonHelp I checked the Message Center and there are no other messages from "Social Media Customer Service" except the one I replied to from my email and there is no way to reply in the message center. So far, all evidence indicates you don't actually want to provide real customer service.

@AmazonHelp I told you in my last tweet that I did reply to that email. If you want to "address my concern" you wouldn't have ignored what I wrote and you would not have told me to do what I had told you I did. I replied at Fri, Sep 26, 6:27 PM CST (4 days ago). Still no response. 🤷

@AmazonHelp I replied to the email w days ago, no response. I also sent a DM. No response to either. You obviously want to just give the impression on public social media you give customer service without actually having to do it. 👻

@BntlyD We'd like to look into this with you. Please reply to the email, for further assistance. -Sandra

@AmazonHelp The point is you should have looked when you had access. And, you already sent me an email outside social media. If you can't pull up something you did an hour ago then that is just bad design, not security.

@BntlyD For security purposes, we don't have account access directly through social media. If you'd like for us to take another look, please reply to the previously referenced email. We're sorry for any inconvenience. -Christie

@AmazonHelp And that you are so ashamed of your replies you want to hide them from the public.

@AmazonHelp The mere fact that you refuse to help me unless I reply to an email shows you have no concept of customer service.

@AmazonHelp "Hit reply" on the email that you said "We'd appreciate your feedback. Please use the buttons below"? Also, it doesn't deserve a response. You have all the info to send me another email with a correct response. You again are making me do work for like no benefit.

@BntlyD Please respond to the email that was sent on September 26, 2025 4:41 PM America/Chicago, if you have further questions or concerns. -Sandra

@AmazonHelp Why would you say "In some cases if you're approved for an Amazon related card..." when you had my account up you could have looked to see if that was the issue, but no, why do your job when a customer can do you job for you. Also, my description of the issue ruled that out.🤦

@AmazonHelp You have an actual provable bug in your website. But... no one cares...