Nicole van Leeuwen

@LeShuttle just read on facebook some positive experiences of British Nationals travelling from France to the UK ( with their EU partner/children).No problems!

@LeShuttle_Help live departures is not available on the site. What is the current situation Calais-Folkestone please?

@LeShuttle_Help thank you for your excellent service in Folkestone today. Got put on an earlier train. From arriving to departure in less than 45 minutes! See you next time again!

@Belastingdienst kan ik ook huurtoeslag en zorgtoeslag aanvragen voor een korte periode? Ik zit straks twee maanden zonder inkomen en kom dan qua hoogte van mijn uitkering wel in aanmerking?

@LeShuttle_Help This is the page i keep getting. Removing and installing doesn't help. With the new version i hoped it would change. I have read i am not the only one.

@Boldero73 Good afternoon Nicole, I'm sorry to hear that. Could you please direct message me some more details regarding this and I will take a look for you. Speak soon ^Jamie

@LeShuttle_Help your app is inaccessible. For months it just doesn't want to open. Keeps hanging on loading screen. Tried everything install, uninstall. Any idea's?

@LeShuttle_Help Is there a problem with the Eurotunnel app? I cannot login to it. it keeps loading on the front page. Tried re-installing the app l, turning on/off phone nothing helps?

@StenaLine_NL wij reizen morgen avond met jullie van HvH-Harwich met auto ( en hond in de hut). Hoe laat kunnen we inchecken?

@LeShuttle Thanks bit in our case we are top early. Will we still be able to continue?

@Boldero73 Hello Nicole, check-in for your shuttle closes a minimum of 1 hour before departure. If you are late you will be given the next shuttle with space, I would advise amending in advance of travel here eurotunnel.com/book/MyEurotun… Take care and see you soon ^Jamie

@LeShuttle we are on our way to Folkestone but might be 45 minutes earlier before check in time. I am sure we can still proceed and they do not turn us away? We still got our dog to check in. Please advise? Thank you!

@LeShuttle Thank you for your quick reply.

@Boldero73 Good morning Nicole, it will be subject to any difference in cost and availability, this will be payable at check in ^Alex

@LeShuttle we are travelling to France tomorrow. How does it work if we arrive more than 2 hours before departure and want to pay for earlier train. Do we arrange this at a specific desk inside the terminal?

@LeShuttle Are there problems with the eurotunnel app? While loading i get an error. I have re-installed the app but now it doesn't find my booking details anymore??

@LeShuttle Will the technical issue work through the rest of the planning. We are travelling tonight at 22.20. Just need to know what we are heading into😁

Yesterday was another day that reminded me just how much I love this sport. Going from your emotions hitting the floor to ending on a high is such a thrill. All of our hard work as a team is starting to pay off. Together we are making progress! Can’t wait for this weekend.

@LeShuttle Two questions: are the toilets open on the train? Second: our train is at 23.20 but we might arrive hours earlier. Can i change and pay at location for an earlier train or better to do online?

@LeShuttle We are travelling tomorrow at 23.20 Calais-Folkestone. Will the drive-through pet check in be open at that time?

@LeShuttle we are booked on the 00.59 train but might arrive way early! I checked and saw between 22.00 and. 23.59 you are sold out. Could we still have a chance to be put on an earlier one you think???

@LeShuttle We travel back home to the Netherlands. My husband is british. In the list of compelling reasons on your website it is not clear what i need to tick for him. British National under withdrawel agreement?

Travel Update Passengers travelling from the UK, with residency in other EU countries under the Withdrawal Agreement, can again transit through France to return home. Subject to their journey to UK being completed before 28 Dec 2021. This comes into force immediately.

@LeShuttle We arrived in the UK on the 23rd of December and trip back home ( Netherlands) is on the 6th of January. Is there already a date or period known until WHEN we are allowed to travel back to our homes in the EU?

@goatsarecool1 @LeShuttle I agree that transit companies are not responsible for the decisions made by the government. But start informing your customers when there is an official announcement to refer to or expect these kind questions.

@LeShuttle The transit company can't be blamed or held accountable for what countries do - they can advise what documents are needed but the entry requirements are deemed by France and UK - not The Shuttle There are so many different circumstances for people they can't be responsible 🙄

Due to the high volume of tweets, we are unfortunately unable to answer individually. Please visit the website of the French government for more information ow.ly/phwa50HkvYZ ^Karine