Booking.com

@petergedrim1 Hi Peter, thank you for reaching out to us. We have already responded to you via DM. Please take a moment to read our message. Thank you. twitter.com/messages/compo…

@bookingcom Good morning. I have a query about making a booking for check-in today but can’t do it online. Can you assist?

Hi there, thank you for reaching out to us. We understand how upsetting it must feel to see the payment go through without receiving a proper confirmation or PIN. As you mentioned that you have contacted the property, and they have confirmed your booking, it is also possible that your booking didn’t confirm successfully, but the payment was collected. Were you charged by Booking.com or by the accommodation? If we’ve charged you, our system will recognize that the payment isn’t linked to a booking and automatically refund it. Once the refund is processed, it can take 7-12 days to reflect in your account - you should have also received an email confirming this. It's also possible that you made a typo when entering your email address, as you wouldn't receive the confirmation email afterward. If you send us a private message with the following details, we'll look into our system to see if we can locate your booking: • Name of the property: • Dates of stay: • Full guest name & name of the person contacting us: • Email address used to make the booking:

@bookingcom ,@bookingcomPA your customer service is really pathetic. On April 30, 2026 I booked a hotel on the app. You were fast and took the $2215.62. The hotel when I called confirmed the reservation. Though I never received a confirmation or a PIN.

Hi Deborah, thank you for reaching out to us. We regret to hear about your situation, and we'd like to see how we are able to assist. Could you clarify further if the airport transport is related to a reservation? If so, please send us the following information via private message, and we'll get back to you soon. - Confirmation number - Pin code - Name on the reservation Keep in mind, our Social Media Team does not work in real time. For immediate support, you can call our 24/7 Customer Service Team here: book.i.ng/6179jMVVV. Also, at this time, we only offer support for accommodation bookings via social media. For questions about Flights, Taxis, or Insurance, you can reach out to the dedicated support team here: book.i.ng/6175jMn3W.

@bookingcom sort your transfer booking out. No way to change the pickup up time for my return airport transfer. Automatically schedules it to leave 1hr to get through check in & passport control when it’s taking 3hrs at the moment.

Hi Anshu, we regret to hear that you have been charged; however, you didn't receive any confirmation. It sounds like your booking didn't confirm successfully, but the payment was collected. Were you charged by Booking.com or by the accommodation? If we've charged you, our system will recognize that the payment isn't linked to a booking and automatically refund it back. Once the refund is processed, it can take 7-12 days to reflect in your account - you should've also received an email confirming this. It's also possible that you made a typo when entering your email address, as you wouldn't receive the confirmation email afterward. If you send us a private message with the following details, we'll look into our system to see if we can locate your booking: • Name of the property: • Dates of stay: • Full guest name & name of the person contacting us: • Email address used to make the booking:

@bookingcom I am facing a major issue. My payment was deducted for a reservation but I have no booking reference. I am unable to reach your support team through the app. Requesting immediate assistance to resolve this or initiate a refund."

We regret that the property is unable to accommodate you, Shanu. We sincerely regret to hear about the inconvenience you have experienced. The availability of the rooms is set up by the properties themselves, and they're solely responsible for making sure this is correct. We don't decide on behalf of the property how many (if any) rooms they want to have available to book through our platform for any given date. If a property is unable to honor a booking, they should help you find another place to stay. If they're unable or unwilling to provide this, they should let us know as soon as possible so that we can help to find a solution. Please DM us the following details: • Confirmation number: • PIN code: • Name on the reservation: Alternatively, for immediate support, you can always give us a call here: book.i.ng/6187sImrv.

@bookingcom @Booked an apartment in Rome through @bookingcom, but upon arrival I discovered the property does not exist. I was stranded in a foreign city and this appears to be a fraudulent listing. I need assistance with a refund and investigation. Please respond immediately.

Hi there, we regret that the property was unable to accommodate you. We understand how disruptive it might be for you, and if you don't have the desire to seek assistance from us. The availability of the rooms is set up by the properties themselves, and they're solely responsible for making sure this is correct. We don't decide on behalf of the property how many (if any) rooms they want to have available to book through our platform for any given date. If a property cannot honor a booking, they should assist you in finding alternative accommodation. If they are unable or unwilling to do so, they must inform us promptly, so we can step in to help resolve the situation. Should you decide you’d like us to look into your concern, please send us a direct message with the following details: • Confirmation number: • PIN code: • Name on the reservation: Alternatively, for immediate support, you can always give us a call here: book.i.ng/6187sImrv.

@bookingcom I am regretting to book through booking.com...

I am really feel bad about customer care service and booking experience with @bookingcom i am standing on road with my family and hotel manger saying ur booking has been cancelled.. I want to take legal action against u and ur team...

@Mr20Juneja We regret to hear that, Mr. Juneja. If you ever need us, you know where to find us. Have a nice day.

@bookingcom Now I Don't need ur help and support... worst experience of life.. I don't recommend ur application..worst booking experience

Hi Adam, we've checked the case and can confirm that the email address provided is correct. We have also successfully received your correspondence and the supporting documentation you sent. We've now reviewed the information provided, including the documentation confirming that your bank/card provider was unable to assist with a dispute of the transaction. The case has been escalated to our Finance Team for further review. They will assess the details and determine the next steps available to support you. As soon as there is an update, the relevant team will be in touch. We appreciate your patience while this review is completed. Kind regards.

When you look at @bookingcom responses, the same thing is mentioned. No refunds, being scammed, being given the runaround. I am not unique in this experience, of this is happening a lot, it needs to be investigated and there needs to be consequences.

It is shocking there is no Ombudsman, Resolver or regulator for @bookingcom It leaves UK customers hugely vulnerable if there is an issue. This should be further investigated and more put in placw to protect consumers. @guardian @novaramedia

Hi there, we do not tolerate discrimination in any form. For us to help you here, please send us a DM with the following information: - Confirmation number: - Pin code: - Name on the reservation: - Details on your stay: We'll get back to you as soon as possible. Alternatively, for immediate support, you can always give us a call here: book.i.ng/6187sImrv

🚨 @Bookingcom host in France called us "Pauvre imbécile" (poor idiot) & told us to "get lost" just for not speaking French. Then declined our booking. This is on YOUR platform. What are you doing about it? #Bookingcom #HostAbuse #Discrimination

Hi Abhijit, we regret to hear you may have been facing some difficulty to get in touch with our customer service team. You are more than welcome to ask any questions right here, and we will be happy to try to assist. Feel free to send us a DM with your: - Confirmation number: - Pin code: - Name of the guest on the reservation: And we will get back to you as soon as possible. Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, please call our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6179jMVVV

@bookingcom Recently had a terrible experience with a stay booked through booking.com and the app is so naive that there is no way to speak to a human and share the concerns. Remember not all your app options cover every issue! Disappointed with my booking.

@AdamFurey Hi Adam, we have responded by DM to request additional information. If you still need help, please let us know.

@bookingcom I am owed £300 from a scam listing in Rome. I gave a partial bank statement, then a full bank statement, I stated date, merchant name and amount/ currency. I gave you extra evidence of showing an email from fraud team at @LloydsBank I have contacted via email, phone

Hello Amy, thank you for reaching out to us. We are sorry to learn that you have been waiting for a resolution. Although we cannot guarantee that we'll be able to help due to the time that has elapsed, we are able to review your booking (provided it is an accommodation booking). Please feel free to send us a direct message with the following information: - Confirmation number, - Pin code, - Full guest name, and we will respond to you as quickly as we can.

@bookingcom seriously need some help with a complaint I lodged in April 2025

Hi Joy, thanks for reaching out to us. It's possible that you made a typo when entering your email address, as you wouldn't receive the confirmation email afterwards. If you send us a private message with the following details, we'll look into our system to see if we can locate your booking. - Name and link of the property - Dates of stay And we'll come back to you as soon as possible.

@bookingcom my account has been debited of amount Rs 5490.38 on 30/5/2026- yesterday but booking not done.Trying hard to get support - but no response - Joydeb Datta, jdatta25@gmail.com, 9831931923

Hi Roy. Please review our previous message. Payment updates or reminders are sent to the email address which the guest has registered on their bookings. Please bear in mind it's their responsibility to provide a valid card for their booking, if they selected a payment plan. Reminders were sent our correctly for you as well, unfortunately our hands are tied if bookings are cancelled because the payment couldn't be taken. Kind regards.

Update: Just finished DMs with @bookingcom support. Their official advice after their mobile app FAILED to send a single push notification about a routine card glitch? "Keep an eye on the website." 🤡 I'm out €1,000 and they are calling this "constructive feedback." #TravelFail

Hola Diegus, agradecemos que nos hayas contactado y sentimos saber lo sucedido. Lamentablemente, no podemos ayudarte con reservas de Vuelos a través de las redes sociales, pero puedes contactar con nuestro equipo de Vuelos aquí: book.i.ng/6175jMn3W, o llamar al +34918362949 desde España de lunes a domingo de 9:00-21:00 hora local. Un saludo.

Flipante que @bookingcom te avise 4 días antes de que @Iberia cancela el vuelo de vuelta de Lisboa q teníamos xa un concierto. He tenido buscar la vuelta en bus, y al cancelar la vuelta nos cancelan la ida, así q nuevo avión, 100 euros más y 9h de bus sin explicaciones

We understand the situation, and we appreciate you stepping in to support your friend, Steffi. Please get back to us by DM with the below details of the booking: * Confirmation number, * Pin code, * The full name of the guest on the booking, We’ll gladly take a closer look and support you both further.

@bookingcom Can I DM you on here about my problem? As I am dealing with the complaint on behalf of the woman with cancer, as she has too much going on at the moment. So I do not have access to her booking account. I have emailed customer service several times and have had zero replies

Disappointed to say the least in @bookingcom and @HiltonHotels in their lack of care towards a woman recently diagnosed with breast cancer and unable to offer any assistance because she couldn’t make her reservation because of a pre op appointment.

Hi Jonathan. Thank you for reaching out. It is clear that not receiving an update about a refund request is not what you expected, and we are here to support you. DM us the following details, and we'll get back to you as soon as possible: - confirmation number - PIN - name on the reservation

@OliverBloomART Thank you for contacting us in regard to your Car Rental reservation, Oliver. In order for us to assist, please DM us the following details: - Booking number - Name of booker - Email address used to book - Your request We'll get back to you as soon as we can. Thank you. twitter.com/messages/compo…

#Rentalcars #booking @Rentalcars @bookingcom A very bad company because they dont clearly warn that some rental car dont take the credit card Amex. @AskAmex . My wife is disabled with MS I had no option to take car with a huge charge on my debit Card more than twice the rental

@royleib12 Hi Roy, we regret hearing your booking was cancelled. We would like to look at this ourselves, feel free to DM us the following details: - Confirmation number, - Pin code, - Full guest name Kind regards. twitter.com/messages/compo…

Warning to anyone using the @bookingcom app: Do not trust it to alert you! A temporary payment glitch happened, and the app sent NO push notifications or alerts. They silently canceled my family trip to Crete and I had to pay €1,000 extra to rebook the exact same room. 😡📉