Stacy Scott

1.2K posts

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Stacy Scott

Stacy Scott

@BooksBuilt4All

#AccessiblePublishing Inclusive by design. ❤️ turbulence of everyday life #Blind #Adventure #Travel #Books #FemaleEmpowerment

London, England Katılım Haziran 2016
4.4K Takip Edilen1.3K Takipçiler
Stacy Scott
Stacy Scott@BooksBuilt4All·
@TicketmasterCS how can I speak to a human please? I am blind and struggling to use your chat feature. I can’t seem to contact Anyone through Twitter. Can you please advise how I can get support? Thanks
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Stacy Scott
Stacy Scott@BooksBuilt4All·
@OfficialRandL got ticks for Sun. Need to have my guidedog to get there. Contacted you to ask if there is a secure area I can leave my dog, but no reply. Pls tell me what support you provide Guidedogs. It is not enough just to permit them entry, they need to be kept safe.
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Stacy Scott
Stacy Scott@BooksBuilt4All·
@Lucy_Webster_ @Ticketmaster I agree. Check out my latest tweets about Ticketmaster – they are absolutely awful. They treat their customers with disabilities like absolute rubbishV
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Lucy Webster
Lucy Webster@Lucy_Webster_·
Not sure how I feel about having to prove I'm disabled enough for a free companion ticket to @Ticketmaster, of all places Private companies policing disability will never not be icky
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Stacy Scott
Stacy Scott@BooksBuilt4All·
No help via email. How can I progress my complaint up the chain? I would like it resolved for me and other disabled patrons going forward. This is the worst customer service I have ever received. How can you so blatantly discriminate? #Disability #Equality #Discrimination #RNIB
Stacy Scott tweet media
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Stacy Scott
Stacy Scott@BooksBuilt4All·
Thus, if you need an accessible ticket, you do not have the same rights as other patrons. This is discrimination & you refuse to help or comment. You are penalising us for having a disability & needing an accessible ticket. This is in breach of the equalities act & poor service.
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Stacy Scott
Stacy Scott@BooksBuilt4All·
Hi @TicketmasterCS I am not able to resell an ‘accessible’ ticket on your ticket exchange platform. I paid the same £ as everyone else for that ticket, but the’re able to resell their ticket if they cannot attend, which I am told I am not able to do with an ‘accessible’ ticket.
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Stacy Scott
Stacy Scott@BooksBuilt4All·
@TicketmasterCS I have asked them three times to escalate it – and they have not done so.
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Ticketmaster CS
Ticketmaster CS@TicketmasterCS·
@BooksBuilt4All Hi Stacy, if you need your query to be escalated please let our agent know and they can assist you with this. Thanks!
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Stacy Scott
Stacy Scott@BooksBuilt4All·
@TicketmasterCS I bought an accessible ticket for a gig I now can’t make. I am told I can’t resell accessible tickets. This means I am not getting the same service as a non-disabled person. Your CS team on resales are not being helpful. Please help me to resolve this issue.
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Stacy Scott
Stacy Scott@BooksBuilt4All·
@TicketmasterCS Hi, can you please tell me how to escalate a serious complaint of disability discrimination? I have emailed your team eight times and have received the exact same message back, saying they can’t help me.
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Ticketmaster CS
Ticketmaster CS@TicketmasterCS·
@BooksBuilt4All HI Stacy, If you have received a response and need further assistance, Please reply directly back tothe email and the team will revisit. Thanks!
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Stacy Scott
Stacy Scott@BooksBuilt4All·
@TicketmasterCS I keep responding, but they just tell me the same thing – they won’t allow resale on accessible ticket and won’t give me any money back or change the ticket. So I can’t do the same as everyone else. Can you help?
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Stacy Scott
Stacy Scott@BooksBuilt4All·
@Etsy your app on iPhone is now completely inaccessible. It is impossible to access the basket, when running VoiceOver. Please will you fix this immediately? I am trying to buy stuff for Christmas! Thank you!
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Stacy Scott retweetledi
https://gerardkcohen.me
https://gerardkcohen.me@gerardkcohen·
Along with me, my entire engineering team has been let go. Before I get into my own thoughts, I want to honor them. If you are looking to hire some brilliant accessibility engineers, keep reading.
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Stacy Scott retweetledi
Adrian Roselli (no blue check) 🗯
I am once again asking you not to treat Google’s dev•to as a source for vetted, accessible patterns. Its post on tool-tips is… well… problematic: github.com/GoogleChrome/w… Google needs to pay an accessibility expert to review its posts. It can afford to.
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Stacy Scott
Stacy Scott@BooksBuilt4All·
@siobates @Book_Fair Thank you so much for coming along! It was lovely to have such an engaged audience. I remember when only 2 or 3 people would turn up to talk accessibility – how times have changed!
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