Bright Cellars

We’re excited to announce that Bright Cellars is now part of Winc!🍷 Together, we’re combining our strengths to bring you more of what you love - an exciting selection of wines from around the world, delivered right to your door. We can’t wait to start this new chapter with you!

Pumping up for the best Black Friday Wine Sale in existence... #BrightCellars

@mader_cecelia After receiving photo evidence and confirmation that the whole order was damaged, I'm happy to confirm we issued a full refund! Please allow up to 10 days for that to reflect back onto your card.

@BrightCellars Apparently broken ones...Bright Cellars refuses to take the package back when it was clearly damaged in transit. They want me to open the package and tell them which bottle was broken...aren't they all sticky and have shards of glass on them? WTF Bright Cellars?

Cheers to the new year. 🥂🍾 What wine are you ringing in the new year with?

@mader_cecelia Hi Cecelia, we do apologize for any trouble this has caused! FedEx is not supposed to deliver damaged packages to avoid any dangerous contents and our carriers are instructed to return them to us when damaged.

@themaureenjames @FedEx @stitchfix Hi Maureen, we urge you to reach out to our Member Experience team if you haven't already. We'd love to offer a few alternatives that will help get your wine to you easier! You can email us at concierge@brightcellars.com, or call us at (844)223-5527 Cheers! 🍷

@FedEx can you please get your city drivers to actually attempt deliveries at apartment buildings in DC? Going to stop buying from companies that utilize your services cause it’s too much of a hassle! @stitchfix @BrightCellars

@WearTheMask We are sorry to hear that you are having difficulties accessing your account. Please email us at concierge@brightcellars.com or give us a call at (844)223-5527 so that we may help troubleshoot this issue asap!

@BrightCellars The wine was great, but the fact that I can't actually access my account to change my subscription information, request reminders or literally anything else is bullshit. All instructions say to access the drop down menu in the top right corner, but there is none.

@IaBlMeanie What a cute furry friend😍Looks like our packaging is cat-approved!

@BrightCellars send more boxes. #CatsOfTwitter #brightcellars

@M_Kunkel @madisonn_bc Hi there, thank you for providing your feedback. We're so sorry to hear that you hadn't enjoyed your order! Feel free to send your feedback to concierge@brightcellars.com and they'd be happy to help you further. We're always eager to know how we can improve our membership!

2 MIT grads built an algorithm that is reinventing the way people find wine they'll like.

@LumkinsPlays Yay! We're excited too. Enjoy and happy writing!🍷

My order from @BrightCellars just came in! I'm excited to sit down and write with some new wine. 🍷🍷

@MackenzieEngle1 Hi Mackenzie, thanks for reaching out to us here! I'm so sorry you weren't able to get in touch with us via phone yesterday. We're available M-F 9am-5pm CST. Feel free to leave us a voicemail or email us at concierge@brightcellars.com for assistance with cancelling your account!

Is @BrightCellars phones down or something? I wanna cancel my subscription

@mkomarova Hi Margarita, thanks for bringing this to our attention! I'm so sorry for the troublesome cork in this bottle. I've passed this along to our team so we can fix this moving forward. Have a great day!

@BrightCellars could you pass this on to the wine maker? The corks are a little weak…..

@wildvideo4 If you haven't signed up already, here is the link to do so brightcellars.grin.live!

I would love be #brightcellarsambassador @BrightCellars

@pxcaballero I am so sorry to see this! I would suggest reaching out to concierge@brightcellars.com a concierge would be happy to help you figure this out.

@MackenzieEngle1 I am sorry to read that! I would suggest reaching out to concierge@brightcellars.com, a concierge team would be more than happy to help you.

Yo @BrightCellars , I recently placed a order and you guarantee I'll find something I love, but I haven't liked any wine I've ever tried so this is a challenge 😎 Guarantee or money back boiiii

@HeyVendy Sadly nothing is in the works now, but hopefully one day we will be able to ship to Canada!

@BrightCellars Heya! Wondering if you fine folks might have plans to expand the service to Canadians? If so, any idea of when you're aiming for it? 😄

@ericremyjordan @TastingHistory1 Sadly we can not ship to Canada yet!

@BrightCellars watching @TastingHistory1 and wondering if you ship to Canada?

@mwallaby93 I am so sorry to read you have not received your shipment yet! I would suggest reaching out to the concierge team at concierge@brightcellars.com. They would be happy to help you resolve this!

@iamkyliegabor @Adele Oh no! We checked our records and rumor has it, your order was delivered on Friday. Now you can listen to “I Drink Wine” accurately!

My @BrightCellars wine subscription is delayed 😭😭😭 what am I gonna do tonight during @Adele #Adele album 😭😭😭😭😭😭😭 send me an extra one 🥺

@mkomarova I am so sorry to read that there is a delay in response! If you send us a DM with your email I would be happy to dig into what is causing it. We want to make sure this gets resolved as soon as possible for you!

@BrightCellars so disappointed in customer service! You sent an order I didn’t want (yuck muscat - wasted my money) and can’t reach you for a week! Tried everything! Can’t even cancel easily! #badcustomerservice