British Gas

@DC192712 @BritishGasHelp Hi Daz I'm sorry to hear this is still not sorted.  To help me look into this for you, could you please DM to confirm your full name, full address (including postcode), and either your date of birth or email address? ^Zarah

@britishgas @BritishGasHelp Are you going to sort my account out or not, your incompetence and us trying to sort it out over the phone on numerous occasions, yet you just cut us off. Do want any money or not

@RobertGlen3 Hi Robert, I’m sorry that this issue hasn’t been resolved yet. Please feel free to send me a private message and I’ll be happy to look into this for you. ^Wayne

For my followers on this platform with a long memory - @BritishGas are, wait for it, fixing my account. AGAIN. (Quick check...yup, both my email logins take me to my mother's account 🙄) Any second now they'll be in touch with me 🥴

@SageoftheShire From your reply it seems that someone is dealing with this for you already. If you do need any further help please DM us with your information. Thanks Paul.

@SageoftheShire Hi, I'm Paul from the BG energy team. I'm really sorry you feel this way, if your account is in credit then we'd be happy to arrange a refund for you. Please DM us with your full name, address and email address so we can assist. Thanks ^Paul.

@BritishGas obfuscates to keep customers money as long as possible before returning it. It is a disgusting organisation and the trust ratings online demonstrate that.

@baldelectrician Could you please send us a private message if you'd like us to take a look into this for you Stewart?

@baldelectrician Hi Marc, this isn't good to read. If you can please pop over a DM with the full name, address including postcode and email address, we can take a look here to see if there is anything we can do to progress things. Thanks, Toni

@BritishGas Is there a way to talk to someone at complaints ? Keep getting nowhere - call references: 47137635 47838567 48978908 49261793 Case handler Khanyisa (and nobody else) not called back

@baldelectrician You'll receive a letter advising you of your rights to refer the matter to the Energy Ombudsman once your complaint has been open for 8 weeks. If we're unable to reach a resolution that you're happy with, your complaint handler can arrange for a deadlock letter to be sent.

@damian39640035 Hi Dean, that's posted in public. Can you please delete that and send that as a private message? twitter.com/messages/compo…

@damian39640035 Hi Damian. I've replied to your other message, but just in case, please send us a DM and we'll see what's happening. Thanks, Billy.

@BritishGas I called last Friday to switch to EV Power tariff and was told it would be done within 24h – still not done.Called again Monday (no callback), again Wednesday (error + complaint raised). Yesterday got an email it’s being looked into.Still no tariff. Can you fix this?

@baldelectrician Hi Stewart - I'm really sorry about this. Sometimes a bill may need to be checked by our specialists before being sent so it may take a little longer. It sounds like your case handler is working on getting this resolved but if there's anything we can help with, please send a DM

Hi Lizzie, 👋 We’re sorry there was an issue with your final bill, we understand how frustrating that must have been, especially as it took longer than expected to get sorted. Glad everything’s been resolved, we appreciate you choosing us while we supplied your energy. 💙^ Adele

@1hallsey1 We’ve significantly upped our investment into our people but we still want to do better. Please send over a PM we are happy to chat more and do our best to turn this around for you. 2/2 ^Dave

Two months ago I asked for my British Gas account to be closed ,I’m in credit for £703 each time very sorry it will take five to ten days to sort. Seven calls made now @BritishGas

@josmarsudario Hi Josmar, it's great to hear that the evidence needed has been sent over & confirmation of this has been received. This will be dealt with by the case handler and back office teams, to correct anything required. They'll be in touch at the earliest op, to confirm the next steps.

@BritishGas Again coming to you to try and get proper support before reaching the deadline to escalate to the Ombudsman. Evidences were provided and just answers “we updated the complaint notes”. An absolute disrespect. We’ve a #trustpilot chat in Facebook but still nothing

@fUfitnes @BritishGasHelp @EnergyOmbudsman @CitizensAdvice @ofgem @BritishGasNews Hi Paul, I'm sorry to read you've had an ongoing issue. Please send over a DM with the full name and address including postcode, we'll be able to look into things here to see what we can do to get things resolved for you. Thanks, Toni

@fUfitnes @BritishGasHelp @EnergyOmbudsman @CitizensAdvice @ofgem @BritishGasNews Hi, your message has come through to Ash, I am a customer resolution specialist on the social media team here at British Gas, can you please DM me with your full name, full address & email address linked to the accounts we hold?   Thanks

6+ months, 30+ calls, and still no fix from British Gas. Poorly trained outsourced agents. some had no idea what they were talking about. One even made my bill worse. @BritishGas @BritishGasHelp @EnergyOmbudsman @CitizensAdvice @ofgem @BritishGasNews

@shazzaroo33 Hi Sharon , sorry to hear of your experience in getting contact from the complaints team, so that I can look into this for you , could you please DM me your details. Thank You ^Mahesh

@BritishGas im reaching the end of my patience with waiting for someone to contact regarding a complaint I made. Who can help me as everything I go through your chat route nothing happens! Seriously bad customer service

@Jackie63714113 Hi Jackie, this isn't good to read. If we can help with anything at all. Please send over a DM. ^Colt

@BritishGas Yet another mistake Complaints Advisor ringing me, making me miss my programme, when already had a call!!!

@ragingrodent Hi Matt , we have different locations for our teams so its not always possible,you can however drop me a DM with your details and I can help saving you a phone call ,or dm on facebook or instagram, if that fails you can always use our webchat found on the website. Thanks ^Mahesh

This can be quite frustrating and has a negative impact on my mental health. Is there any way to be connected with a UK‑based advisor for support? Thank you

@BritishGas @BritishGasHelp Hi there, I was wondering if it’s possible to speak with someone based in a UK call centre. I appreciate that all call advisors are there to help, but I often find that my issue isn’t fully understood when I try to explain it.

@ICUMINSTR8GUYS I understand Ste, I see we've contacted your complaint handler already so I've popped them over a message again asking then to please get in touch ASAP. Apologies again, Toni

@ICUMINSTR8GUYS Hi Ste. I'm one of the solvers at British Gas home care services. I'm sorry to hear this. If you need any assistance, please send us a PM and we’ll be happy to help. ^Kam

@jaykayess2503 I'm sorry to read this Janette, please can you send us a DM with your full address and email so we can locate your account, we'll be in touch before 8pm today if you do ^James

@BritishGas still no joy with adding the wfp for my neighbour via 8 digit code given by bg. First payzone insistent It was a 10 digit code, 2nd payzone said can only give replacement key, 3rd post office (sub in morrisons) said they hadnt been given instructions for machine!

@ES_Entrepreneur Hi Emma, 👋🏼 my name's Steve in the British Gas Home Energy team here on Social Media. Please drop me a DM with your full name, full address and email address so I can take a look. Thanks, Steve twitter.com/messages/compo…

@ES_Entrepreneur Good morning Emma, let us take a look at this bill for you, if you can send us a DM with your full address and email along with meter reads from your meter we'll be able to check the history for you! ^James

hello @BritishGas: i’ve just paid a bill that i’ve expressed is seemingly c10x more than id every expect & looks v v wrong. i asked you to investigate & engage. instead you’ve got lawyers, put ‘missed payment’ on my credit and don’t answer emails. Any plans to fix this?! 😣

@FeFiFo_um @paulqueen177 Hi FiFo - I'm sorry if this is the experience you've had when contacting us. If there is anything we can help with here, please pop us a private message

@paulqueen177 They are a terrible company to deal with. They never admit blame even when clear. You are passed from complaints handler to complaints handler - who never pass on basic requests you give them such as -email replies only during office hrs. Hope you get sorted.

19 months. 472+ minutes of calls. A confirmed GDPR breach. A credit on my account. @BritishGas still hasn't resolved my billing dispute or stopped their debt collectors harassing me. Today I've filed formal complaints with the Energy Ombudsman and the ICO. #BritishGas