Buymie

@SineadBuck64287 @buymie @dunnesstores Hey Sinead, Thanks for bringing this to our attention. Apologies for any trouble or stress this caused you. Let me look into what happened and get back to you. Richard

@Buymie_IRE What a disaster @buymie and @dunnesstores are. I waited 3 hrs for delivery yesterday evening. The shopper had called me for one substitution and said she was on her way. Then at 8.30pm I get a msg from buymie saying my shop was being rescheduled until 12-1 pm today. The buymie 'live chat' people then knocked off for the day. I rang Dunnes customer service which was open until 9pm. I was the next caller in line and then they cut me off. I rang the shopper. Then texted her. She said my payment had been declined. The money had left my account 6 hours earlier. Then today, a shopper turned up. Half of the items were missing but I had been charged the full amount. The best the buymie staff could do was apologise and say that they would refund me for what was missing. This will take 3 to 5 days. I'm waiting on the senior line manager to ring me for the last half an hour. I have MS. My mobility is pretty bad at the moment. I have to get food deliveries. Now I'm completely out of pocket, with nothing to show for it and if I could afford it, wouldn't be able to walk to the local shop anyway. This is the worst customer service I've ever received, as stuff like this happens a lot. Also, the whole 10 euro off when you spend 50 euro? Read the small print. It's only if you buy specific items. Lidl used to deliver through buymie, and were brilliant. Dunnes are a disaster. I've spent a fortune with them. They obviously place no importance on customer loyalty. Weekend ruined. Avoid at all costs.

@BrownSM1973 I'm sorry to hear that, Sara. Can you contact support@buymie.eu so we can locate your order details and, subsequently, the personal shopper who completed your order?

@Buymie_IRE I used your service for the first time yesterday from Dunnes. So much shopping crammed into bags that I have flat bread, salad & herbs. Raspberry containers & yogurt popped open & ruined. Please train your shoppers!

@RobertCox @DietCoke @dunnesstores Regarding our cancellation policy, as noted in our TOS, an order can only be cancelled free of charge before your personal shopper has started shopping. After this point, the shopper must be paid for their time and effort, and a cancellation fee will apply.

@RobertCox @DietCoke @dunnesstores That being said, you are always permitted to inform your personal shopper when they contact you to remove the item from your order instead of substituting it.

CRIMINAL GROCERS? @Buymie_IRE is right now offering an 18 pack of @DietCoke from @dunnesstores for €10. I purchased 6 cases or 108 cans for €60. They called to say they were “substituting” my order for a 12 pack of @dietcoke. I had to ask to be told the price — €10. So, same price but 12 cans not 18 😳 This is not “substitution” this is “bait and switch” — a deceitful and unethical business practice. This is them jacking up the price by 50%. When I complained to @Buymie_IRE they blamed @dunnesstores. I said I wished to terminate my @buymie account but they say @dunnesstores will not honor the 3 x €10 vouchers in my @buymie account. I said I wanted to cancel my entire order but @buymie said they would charge me a €15 penalty. I am new to Ireland but cannot fathom how people here tolerate absolute crap customer service at every turn.

@KazVentures 🤔

An income stream/service for delivery business? Or their staff? Like @Buymie_IRE or even the to get involved in? I know they deliver for Dunnes and Lidl.

@Claire07093953 Hey Claire, Pardon our dust. Please open the side menu, tap on my account, and log out. Once that's done, if you log back in, this issue should be resolved for you.

@Buymie_IRE I’ve been receiving this message for two weeks now. Have deleted and reinstalled several times. When will the app be fixed? Thanks!

@Lorru_M Hey, Pardon our dust! We released an update to fix a few ongoing issues, so if you haven't already please update the application via the app store. If you have already updated your app, please delete then reinstall the app.

@Buymie_IRE what is happening with your app? Is not working at all

@Olga_Beatty Woodies provide prices displayed in our app automatically through a data feed. While this should ensure all prices and offers match, some syncing issues can occur. Rest assured, the final price you're charged will reflect the price of the items in-store.

Hi @Buymie_IRE! Why are the prices displayed on your app are different from those charged in store (both screenshots taken yesterday)?

@darachos Hey Darach, Apologies for the delayed response; we're not seeing any issues with the current version of our app. Please make sure you're on the most updated version. If the issue continues, contact our support team via support@buymie.eu

@ShaunaTyrrell Hey Shauna We would like to sincerely apologise for the inconvenience. I understand that the level of stress we've caused is unacceptable when we advertise our service as removing a stressful aspect from your life.

@Buymie_IRE disgraceful! I have to isolate, ordered my Christmas shop Wednesday morning at 08.30am for today, waiting on my shopping and I see you’ve cancelled my order but will deliver it on Monday 27th!

@WillekeVE I am very glad to hear this, let us know if you need further assistance !😊

@Buymie_IRE It seems to be resolved now by uninstalling, running norton, restarting my phone and then reinstalling it. Was able to order yesterday without trouble. Thanks again as always!

@Buymie_IRE Have been getting the same error as earlier this week, removing cache and reinstalling didn't help #BuyMieError #HungryPuppy #IceCreamNeeded

@mickado15 Hey Mick, all you need to do is open the left bar on the Buymie app and press "Ask us a question"🙂

@Buymie_IRE Sure, where is live chat on your site? I only see a contact form?

@Buymie_IRE hi, we selected to have no bags with our delivery but the buyer bought plastic bags and charged us for them.he said this is policy due to Covid 19 restrictions. Can you confirm this is the case?

@Iiwits99 Hey @liwits99 we are sorry to hear you are disappointed with the service. Can you please drop us a line on live chat and we will make sure to look into your query.

@Buymie_IRE my god ur customer service is shocking 🤦‍♀️ I WAS a new customer 🙄

@diganta_malakar hey Diganta, apologies for the inconvenience caused, we were facing technical issues as of late but it's fixed now. We would recommend deleting and reinstalling the app and it should be fixed.

@Buymie_IRE Any issue with your Android app ? Showing error .

@RonanD2012 Hey Ronan, you are correct to be annoyed as I can't imagine how much frustration we have caused you. We don't like to let any of customers down, and we are working hard on fixing the issues which have been affecting the quality of our service as of late.

@Buymie_IRE you delayed my delivery by over 24 hours yesterday with 10 mins notice. Doesn’t look like you will deliver at the rescheduled time again today? What’s the point in providing slots if you can’t honour them ? Terrible service

@OhflockToo Hey there, would you please try deleting and reinstalling the app? It must fix the issue!

@Buymie_IRE you're app isn't working 😒

Devan Hughes (@Buymie_IRE) joins Niall Savage for the second instalment of Executive Insights, in association with @KPMG_Ireland | Business & Finance hubs.ly/H0WcCDy0