CCS

Still want to help with the hurricane recovery effort in the Tampa region? @feedingtampabay and @CFTampaBay are two orgs we're supporting. Encourage others to do the same!

Peer reviewed study: 📈 Patients who secured CMsG through their medical coverage had 23% higher rates of adherence. 📉 People who received the devices through their medical benefit had 35% lower avg annual total costs of care. More in @FierceHealth fiercehealthcare.com/finance/study-…

"Patients living with diabetes who use CGM devices had 35% lower total cost of care and 23% higher device adherence when therapy was provided through a medical vs. pharmacy benefit." Full story on our peer-reviewed study in @HME_News hmenews.com/article/study-…

@StelioAntonopou Hi Stelio, we are sorry to hear about your recent experience. We value your feedback, and we would like the opportunity to discuss it with you further. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you.

@CCSMedical is a master of customer avoidance. 50 min into a call to authorize an order for life sustaining supplies and set up a payment plan. No one knows what they're doing. Notes on your file go nowhere. Literally like this everytime. Disgusting. We deserve better.

@statswithcats Hi Charlie, We are sorry to hear about your recent experience. We value your feedback, and we would like the opportunity to discuss it with you further. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you.

@CCSMedical is 5 days late with my glucose monitors. Now they say it will take another week to arrive. Are there any good suppliers out there? #diabetes

@Contrarian64 Hi Ti, we're sorry to hear about your recent experience. We value your feedback, and we would like the opportunity to discuss it with your further. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you.

Is @CCSmedical out of business? The site continues to delay fulfillment, moving dates forward, though all requirement fulfilled. Often, with "due to ship (Yesterday's or past date), " so on Aug 24, "due to ship 8/23/23" Phone calls just as inaccurate.

In anticipation of Tropical Storm Idalia, call wait times may be higher than usual. Please authorize any current reorders on our customer portal, MyCCSMed 👉myccsmed.com/appl_patientpo…

@delonquin Hi Delonia, we are sorry to hear about your recent experience. We value your feedback, and we would like the opportunity to discuss it with you further. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you.

@CCSMedical I tried the G7 but would like to go back to the G6 for now but I'm told by customer service that I don't have that option. Why is this not my choice?

@delonquin Hi Delonia, we are sorry to hear about your recent experience. We value your feedback, and we would like the opportunity to discuss it with you further. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you.

@CCSMedical I have tried and tried to get G6 sensors sent to me but I am told over and over by customer service that I can't receive them anymore because I decided to give the G7 a try. Why can't I go back to the G6 if that's my choice?

@lalalalenaa_x3 Iena, we are sorry to hear about your recent experience. We value your feedback, and we would like the opportunity to discuss it with you further. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you.

@CCSMedical I am so tired of constantly needing to reach out about problems with my order. Every. Single. Order. When will the lives of the patients you serve actually matter?

@CorkySwift2 @BCBST We are sorry to hear about your recent experience. We value your feedback, and we would like the opportunity to discuss it with you further. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you.

@CCSMedical for 2 weeks I’ve tried to get my insulin pump supplies. You charge my credit card and don’t ship it due to issues with the doctor & Medicare. UPS said it would arrive Thursday. Today you call and reversed the delivery. That’s a lifesaving device. I’ll be out. @BCBST

@thomjob Hi Thom, thank you for your feedback. To prevent any additional wait time, please email us at PatientCare@ccsmed.com on how we can help. Thank you for your patience.

@CCSMedical I have been promised a call back a few times and have not heard from anyone. I am currently on hold again to get my order straightened out for the 5th month in a row. This is by far the worst customer service I have ever received in the 35+ years I have been a #T1D. The worst.

This is my situation with @CCSMedical! Every month there is something that gets messed up in their system, and my order is cancelled. I then have to call, get shuffled around, and put on hold for up to 2 hours to get my supplies shipped out.

@MLB2MLR Hi Michelle, thank you for reaching out to us. The support team is here to help you as quickly as possible. To prevent any additional wait time, please email us at PatientCare@ccsmed.com on how we can help. Thank you for your patience.

@CCSMedical Why is the wait time 1 hour and 15 minutes?! Always a train wreck.

@brianb8z Hi Brian, We would like the opportunity to discuss your recent experience and be able to assist you. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you

@CCSMedical The same thing happens every month. I’m told you have to send me a reader then you don’t send a reader then you put my account on hold. Then I have to call 3-4 times to get my CGM supplies. It’s the worst process on earth! #ccsmedsucks

@MLB2MLR Hi Michelle, thank you for placing your order with us. We would be happy to have a conversation with you and provide more details. Please email us at PatientCare@ccsmed.com and we can go over any and all of the questions mentioned in your comment.

@CCSMedical after placing a reorder and making a bill payment online, how long does it take to reflect that as completed through the patient portal? Does the patient portal program post/send a confirmation number? If so, when will that happen?

@statswithcats @thomjob Hi Charlie, we are sorry and we do care about your recent experience. We would like the opportunity to discuss it with your further and be able to assist you. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you.

@thomjob @CCSMedical It happens every month that has more than 4 weeks, 28 days. They blame it on the insurance company. They don't care.

@lizardata Hi Liz, we are sorry to hear about your recent experience. We would like the opportunity to discuss it with your further and be able to assist you. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you.

@CCSMedical How can you put a new portal in place, encourage patients to use it, and have no way to let people know their life-saving devices aren't on the way because a prescription needs to be renewed? Major fail, CCS.

@emilyexploded We are sorry to hear about your recent experience. We would like the opportunity to discuss it with your further and be able to assist you. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you.

@CCSMedical i'm actually so frustrated with @CCSMedical that i came off private so they know how disappointing they are. every single time i've called them since 2022, wait times have exceeded 45 minutes. when i request a callback so i don't have to wait on hold, they never call back.

personally i love when i call @CCSMedical and they do the whole "we'll call you back" thing so you don't have to hold for 50 minutes but then they never friggen call you back. it's so fun and sexy.

@brianb8z Hi Brian, we are sorry to hear about your recent experience. We would like the opportunity to discuss it with your further and be able to assist you. To protect your personal information, please email us at PatientCare@ccsmed.com with the best number to reach you.

This same thing happened to me yesterday except I didn’t hang up. Just waited on hold for almost 80 minutes until they hung up saying they were closed. It’s actually worse. @ccsmedical #customerexperience #customerservicefail