Cvetilena Gocheva

Thrilled to Present the @npsbenchmarks Facelift Changes. #NPS #UPDATE bit.ly/2xYaIPK

My thoughts on #netpromoterscore and @CustomerGauge's #Monetize18 in #SiliconValley last week > Go the Distance with #NPS to Drive Corporate Growth bit.ly/2MN7yCL

“Knowing and understanding culture is key” — Tim Kenny, VP of Culture @Ohloh #monetize2018 #CX

Here are some tips on how to become more convenient to your consumers while drawing them away from your competitors | #CX @Hyken @CustomerGauge bit.ly/2MmGZnr

Microsoft Uses These 3 Ways to Prioritize Customer Satisfaction Through Net Promoter Score® #NPS #CX @Hyken @CustomerGauge @CXupdate npsbenchmarks.com/blog/3-ways-mi…

Check out my guest blog post on @CustomerGauge today! Make Life Easier for Customers, and They Will Flock to Your Doors buff.ly/2KlJV2F #CustomerExperience #NewBooks

Companies that know their NPS & understand the “why” behind the score experience a 20% increase in upsells & a 2 times greater increase in referrals. @CustomerGauge buff.ly/2L93M6t via @Forbes #business

Companies that know their NPS & understand the “why” behind the score experience a 20% increase in upsells & a 2 times greater increase in referrals. @CustomerGauge buff.ly/2L93M6t via @Forbes #leadership

It's this simple: customers will pay for convenience. And they will choose to do more business with the people and companies that make their lives more convenient! The Convenience Revolution is here: buff.ly/2IkbxEI

New on @Forbes: The Best And Worst Companies To Do Business With buff.ly/2L93M6t #CustomerService

Clients often ask me, “Which channels of customer support should we be on?” My response is always simple. “Go where the customers are.”

How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report. @npsbenchmarks bit.ly/2KjduTF

How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report: bddy.me/2MrTqiq @npsbenchmarks

Ready. Set. Go. #Monetize2018 #CustomerGauge #Boston

1 Day to go to #Monetize!2018!!! All attendees will get our 2018 NPS & CX Benchmarks Report, by far my favorite @CustomerGauge book ever! lnkd.in/gRj-Pgu

If you are like Eric and want to increase your #CX competencies & prepare for #CCXP exam, join our #CXMasterclass 7-8 June. Find out more buff.ly/2EwB4Zm #cxpa

@DocuSign' Net Promoter Score Analysis in Action! #CX #NPS npsbenchmarks.com/blog/docusign-…

@Coolblue_NL Congrats on your increased #NPS of +66! npsbenchmarks.com/companies/cool…

@Delta just received a domestic net promoter score of 41.5%, its highest ever. According to Delta, this shows its continuous appeal to customer loyalty and growth, as that score was 20% in 2011. Find more here: npsbenchmarks.com/companies/delt…

How the world's seventh largest #software company utilises NPS | @npsbenchmarks #MicroFocus bit.ly/2FFDHtZ #MyMicroFocus

@NPSBenchmarks reports #Travelzoo NPS of 83 with customer service bit.ly/2Cq1j7d #custserv #cx