Forrester's CX Cast

New episode out today where we explore the question: “Should companies organize around their customer journeys?” Listen as @CX_Joana joins us to provide her POV and share examples of companies that have tried journey centricity. podomatic.com/podcasts/cxcas…

If you liked episode 127 of @CX_Cast and want to hear more from @RickParrishGCX -- he takes a deeper dive into the 6 key competencies of #customerexperience management in this webinar: forr.com/2AUq0nA

New episode of #CX Cast: Gauge Your CX Management Maturity! Listen as @RickParrishGCX joins us to discuss a methodical approach that companies can use to lead a successful #CustomerExperience Transformation. podomatic.com/podcasts/cxcas…

How do you measure #CX? Our colleague @maxieschmidt explains why #NPS isn’t the holy grail on the blog: forr.com/2BoEz2x Want to hear more about NPS on the podcast? Let us know!

As we start the new year, Principal Analyst @RHartCX a joins us to discuss #CX predictions for 2018, the trust crisis, and how companies can respond: podomatic.com/podcasts/cxcas… What's your prediction for 2018?

Consistently impressed with what my colleagues are saying about the role of emotion in the customer journey. Emotion is the key to the customer relationship you hope to build! via @samsternjones forrester.com/report/How+Fir… (subscription)

As you head into the weekend - check out these fun dinner conversation topics! ...everyone spends their weekends talking about #CX and #EmployeeExperience, right? I know that I do... #CX #UX #Culture #CXCast twitter.com/forrester/stat…

The CX Cast is now up to 126 episodes! Find them in your preferred podcasting software from iTunes to Spotify -- or through these quick links below. Happy listening! iTunes: goo.gl/UGJsP4 Spotify: goo.gl/pNQf76 Podomatic: goo.gl/Lc9eAB #CX #UX #EX

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