Maxie Schmidt
1.1K posts

Maxie Schmidt
@maxieschmidt
Customer experience...Measurement...Keynote speaker...Value for Customer #forrester - Tweets are my own
Boston Area, USA Katılım Ekim 2009
204 Takip Edilen1.5K Takipçiler

RIP Wunderlist. @microsoft ruined you. Not because Todo app is bad but because it’s behind MS’s fickle sign-on
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Giving to @NRDC helps fuel some of the hardest hitting court cases and campaigns in defense of our environment: on.nrdc.org/2E64d0y
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“Budget” Hotels don’t have to have Budget #CX @WyndhamGardenGM.
My view from my room door. In both directions. Where is the elevator???!!!
How much is an elevator sign? Should we all take up a collection??!!


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@Amtrak Really has its act together. Rhonda resolved my problem in no time. I am very impressed. Thank you.
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And @samsternjones ends us on a high note with his research on #PEAK #Employee that shows how to prepare and enable employees through constant change. #EX #CX #CXEurope @forrester

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@CardonaKarine tells our #CXEurope audience how to unlock the opportunity in #CustomerService abd shows there are doable ways to add a human touch #unstuck @forrester

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@MbeesonBeeson encourages our #CXEurope attendees to change their perspective on how metrics can improve #omnichannel #CX #unstuck @forrester

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Carmine Muscariello from @bouyguestelecom explains how he cleverly brought #CX closer to the source: when he took on CX, he asked to report to #IT! #unstuck #CXEurope @forrester

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@clairesporton challenges us to follow #BearGrylls example in order to move from #insights guys to #action guys #CXEurope #unstuck @forrester @confirmit
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@margaretcyphers intuitively knows how to share valuable insights about how to use #intuition more in #innovation and #design @forrester #CXEurope #unstuck

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@JenniferWise highlights the employee as a critical human in “human-centric innovation”. #forrester #CXEurope @forrester #innovation

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@ginabhawalkar shows us clearly why and how to design for ALL customers. #forrester #cxeurope #unstuck #accessibility

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EX Measurement Best Practices: What Are The Right Metrics And Data Sources? forr.com/2I3igFD via @Forrester
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@united well done with your #textmessage #updates . Just received a text telling me which gate I arrive at and which gate my connecting flight goes out of and how long it takes between both gates. #great #CX
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Offering me “free #personaldevice #entertainment” sounds like a #taunt if you don’t offer #plugpoints to #charge those personal devices. #UA1251 @united

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45% of companies use #NPS to gauge #CX success (recent Forr survey). Do you have the Right CX #beaconmetric? Use the interactive tool in my new report to find out forrester.com/go?objectid=RE… via @forrester
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