Caroline Frith

@TalkTalk Please reply to my DM. I've been talking to someone since 8am and they are now ignoring me and our problem isn't fixed. We need an engineer

Good Morning :) We're here to help until 9pm today!

@TalkTalk Can you reply to my message I just sent please

@AvantiWestCoast What do you mean? Avanti staff at Glasgow told us that we had to get to Edinburgh to get the train to kings x. No one mentioned rail replacements. The departure board at Glasgow said 'on time' until 5 mins before departure, even though the track had been broken all day.

There were rail replacements in place for that journey Caroline, but given your personal circumstances, I can understand why you'd want to get moving faster. I would personally recommend contacting our Resolutions Team to see if there's anything they can do for your unique situation. You can email them directly here Customer.Resolutions@avantiwestcoast.co.uk - Miles

@AvantiWestCoast So how was I supposed to get from Glasgow to Edinburgh after you cancelled my train from Glasgow and told me to go to Edinburgh to catch a train to kings x? I have stage 4 cancer and am on chemotherapy and am exhausted by the ridiculous journey you have put me through today.

@CarolineFrith2 Scotrail was not part of the list of companies accepting our tickets so that cost would be yours to bear Caroline. However, you'd be due Delay Repay for your overall delay of your original ticket here avantiwestcoast.co.uk/help-and-suppo… - Miles

@taylorswift13 Terminally ill mother trying to get tickets for London to take her kids next year. So far no code and not eligible for accessible tickets. Can anyone help?

Just had the best time in Denver!! And we got to be the first tour to play in that stadium 2 nights 😝 It’s really hitting me that we only have 3 cities left on the US Eras Tour. This has been my favorite adventure of all. I appreciate and cherish every second of it. See you 🔜 Seattle!! 📷: @LightboxImages / @GettyImages

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@HalifaxBank Can't get through by phone. Need to change savings account from my name only to joint account with husband. How do I do this?

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