Catherine Masselin

@LeShuttle_Help Can you explain how come with a Flexiplus ticket costing 4x more than a normal ticket it’s been 1h we are stuck at Calais border control ? How come on a day of end of half term only so few booths are open for the border control and there absolutely no priority for the Flexiplus.

Good morning. All our departures are on time and check-in is moving smoothly. 🚆 We look forward to welcoming you on board.

@LeShuttle massive thank you for this so smooth crossing on a very busy day. Border control has been super quick. Boarding super fast. Really the perfect crossing !!

@virginmedia Both wired and wifi

@Catheri01972794 Thanks for that, Catherine. I've investigated that area and there are no known area impacting faults being reported there currently. Is your wired connection affected too, or just wireless/Wi-Fi? ^ZR

@virginmedia it has been 3 weeks now that our wifi is really unreliable. Sometimes on and sometimes off. When I check our hub it keep saying there an issue and a technician is aware. But can we know what is going on and when it will be fixed ? SW198RR

@virginmedia It’s SW198RR

@Catheri01972794 Would you mind confirming your full post code? We can then take a closer look for you. ^ZR

@virginmedia The status service is not working and keeps telling me they can’t run a test at the moment 🙁

@Catheri01972794 Hello Catherine, apologies for the broadband issues experienced and inconvenience caused, have you been able to check our Service Status Page virg.in/servicechecker for any known area faults? RP

@virginmedia Seems like the wifi issue is back again…same thing no wifi…been 3 days now….what is going on ?? The broadband service has really really bad for a whole month now

@Catheri01972794 Hi Catherine. Thanks 👍 I can confirm and outage in your area, ref: F010602481. It is noted that the estimated fix date & time is 19th at 15:45. So if you could reboot your Hub then & wait 10 minutes and see if normal service has resumed. If not, please come back to us. -SB

@virginmedia Thanks a lot. My postcode is SW198RR

@Catheri01972794 Hi Catherine 👋. Thanks for reaching out to us. We are sorry you are still experience issues regarding WiFi. Could you provide me with a postcode so that i could look a little further into this for you. Keep us updated on this. - SB

@virginmedia It just says for weeks now there is another issue with broadband a technician is working on it come back later for an update. The wifi is soooo unreliable for weeks now this can continue like this

@Catheri01972794 Hi there, sincere apologies. Are there any area issues identified here on virg.in/service for you? ^TW

@Eurostar Thanks - booking is now back on website and the seat change was an error - pfiou relieved

@Eurostar I’ve also send you a DM as now my kids is not travelling next me ?? How come ?? This is absolutely ridiculous

We're aware of a technical issue affecting access to our website and are working to resolve this as soon as possible. Please try later today and we'll update as soon as we have confirmation the issue is resolved. We're very sorry for any inconvenience.

@SuperMascott @Eurostar Same her with my 10yo but now got an email to ignore the last email - my god this is confusing

@LeShuttle amazing service tonight. After the chaotic summer gate away in July, I was quite worried of travelling tonight for the ski gate away but everything runs very smoothly. This time I really appreciate my FlexiPlus ticket !! Thank you ☺️

@CVersailles Bonjour, nous sommes devant la porte de la galerie des carouses et elle est fermée alors qu’elle est dite ouverte pendant les vacances scolaires. Serait-il possible d’avoir une explication?

@LeShuttle Can you explain what are the issue and how bad it will be tomorrow? We are travelling tomorrow evening and don’t want to be stuck over night espacially with a Flexi plus booking that already cost a Fortune

Apologies for not being able to respond to all tweets directly, we are working hard to respond to as many as possible.

@DomsKeyboard_ @EventimApollo Thank you !!

🚨 Final tickets for Muse fundraising shows on 9 and 10 May on sale now 🚨 🎟️ >> bit.ly/3MJkA3u