Chantel Sanders

📣 £3000 taken. Still no justice. BT/EE charged my elderly father over £3000 for services he never requested. Two contracts—both unexplained. The DSAR proves nothing. No signatures. No call logs. No clear evidence he agreed. We’re still waiting for a deadlock letter—months in. The delay feels deliberate. Accountability shouldn’t require a fight. He deserves answers. He deserves respect. He deserves his money back. #BT #EE #ConsumerRights #JusticeForDad #Ofcom

🚨 BT TOOK £3,000+ FROM MY VULNERABLE FATHER — AND STILL NO DEADLOCK LETTER. We’ve been fighting for justice for weeks. No accountability. No resolution. Just silence. Worst of all no apology. If you’re caring for a loved one, check their bills. If you’re with BT, watch your statements. If you’re thinking of joining them — think again. #BTScandal #ProtectTheVulnerable #AccountabilityNow #DeadlockDelay

🚨 @BT_UK has STILL not refunded my father after wrongly charging him over £3,000 for a service he’s never used. Despite weeks of calls, emails, and broken promises, we’re no closer to justice. This isn’t just poor service—it’s exploitation. We won’t stay silent. #BTRefundNow #Accountability #ConsumerRights

📢 @bt_uk have still not refunded my father over £3,000 they wrongly took. He’s a retired veteran living on an army pension — this isn’t just a number, it’s his security. It’s been a week since we discovered the theft. No resolution. No accountability. This is theft. Do better. #BT #VeteransDeserveBetter #JusticeForMyDad @MoneySavingExp • @WhichUK • @BBCWatchdog • @Ofcom

🚨 BT took over £3,000 from my dad—without justification. We’ve tried to resolve it, but the lack of accountability is shocking. This isn’t just a billing error—it’s financial harm. We’re calling on BT to take responsibility and make this right. If anyone else has had similar experiences, please speak up. You’re not alone. #BT #CustomerServiceFail #Accountability #TelecomsJustice @bt_uk

🚨 BT has ripped off my dad for over £3,000. A vulnerable customer, misled and overcharged for months — and now they’re refusing to take responsibility. We’ve tried every route. No answers. No accountability. Just silence. Please share this. Let’s make some noise. @BT_UK — do the right thing. #BTScandal #JusticeForMyDad

24 hours since the CEO agent from @bt_uk put the phone down on me in the middle of requesting a SAR’s. Not once have they tried to call me back to discuss how they have STOLEN over £3000 from a vulnerable pensioner! Beware they are scammers and pray on the vulnerable!! @Offcom @MartinSLewis @HSBC_UK @BBCNews @itvnews @Channel4News

Just to warn people to keep an eye on their direct debits with BT/EE!! My father who is a pensioner has fraudulently had two lots of phone lines and two lots of broadband, when we only ordered one! This comes to over 3 thousand pounds, they are refusing to refund the full amount as it’s his fault he didn’t check his direct debits! My father is mostly bedridden as he has cancer and we have to check his statements incase someone within there organisation has scammed him! We apologise for being so trusting BT we never would have thought in our wildest dreams that you would take advantage of a pensioner but here we are!!! Spoke to a member of the CEO team this morning who could only offer 6 months as it’s my father’s fault! But when I asked for a subject access request the phone went dead ! Brilliant service BT So again please check your bills as you may become the next victim, all because an agent wants the commission! @bt_uk @EE @TheSun @thetimes @MartinSLewis @Offcom

@bt_uk I’ll be raising awareness everyday until my dad is refunded. So that no other vulnerable person falls victim to theft

@ChantelSander28 If you're at deadlock, the letter will explain your next steps to have the case independently reviewed, and raised further.

@bt_uk I had a call yesterday BT are issuing a deadlock letter. Unless you are going to refund my father there isn’t much point in replying.

@ChantelSander28 Hi Chantel, we have replied to you over on DM yesterday, asking for details, so we can look at how we can help.

@bt_uk They can’t do anything on the phone they offered 3 months refund which is not good enough when you’ve taken over 3 grand from a pensioner!

Hi Chantel, it's disappointing to read you're left feeling this way. If you give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone., you'll be able to speak with one of our guides to discuss this further and raise a complaint about what's happened. If you remain unhappy, you can request to take it further on the call.

Our thoughts are with everyone affected by the Thailand and Myanmar Earthquake. We’re crediting back charges for mobile calls, texts and data used in Thailand and Myanmar, as well as mobile and landline calls from the UK to Thailand and Myanmar, between 28 March and 30 March (inclusive). We’re closely monitoring the situation, and will help customers in the region wherever we can. Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.