Chase UK

@poppyahamilton Hi @poppyahamilton, were sorry you are having issues accessing your app, if you are still having problems please give us a call on 0800 376 3333.

@chase_uk is there a problem with your app? I got a new phone and reverified myself on Monday no problem. Now you are asking me to do it again. I've done it twice today and it keeps telling me there is a problem. I need access to my money ASAP, what's the issue here please?

@TheMrsMog Hi @TheMrsMog! We're sorry you had issues with our phone line, how may I help you today? - Brett.

@chase_uk 2/2 I just needed an answer to a question before setting up an account, but if your phone support is unusable then why would I use your service? #help #CustomerService #FAIL

@chase_uk @chase_uk 1/2 I emailed yesterday, reply was that I should phone. I've rung 4 times now not once got a line where every other word didn't drop out. Had to hang up each time, now given up...

@Moanyoldbitchn1 Hi! We understand how important it is to feel valued as a customer and we’re always looking for ways to reward our existing customers. We may have exciting promotions for you in the future. Please keep an eye on our social channels for future updates! - Aimee

@chase_uk Been a customer with you for some years and would love to take advantage of your BOOST account, however new customer only. Seems very unfair to me. Existing customers loyalty should not be taken for granted.

@jeupham Hi @jeupham Thank you for your question! Chase is an app-based bank, so all account management is done through our app. This helps us provide a secure and seamless experience. If you need any help getting started or have questions, we’re always here to support you! - Liam

@chase_uk Am I forced to manage my Chase account by an app? I'd rather use my laptop. Is this possible?

@SteveJB01 Hi @SteveJB01! It's great that you are looking to apply for our new Chase Protect services! If you could please give our Chase Protect team a call on 0800 376 3333, they will be more than happy to assist you further 😄 - Liam

@chase_uk Hi! How do I apply for the new Chase Protect account in the app? Thanks

@dr1v8 Hi @dr1v8, thank you for your suggestion! We’re excited to share that we do offer insurance options for our customers. If you have any questions or ideas, we’re always here to help! - Aimee

@maxkarpis All @chase_uk needs to do is offer travel insurance, points etc and it'll have a chance lol.

JP Morgan CEO Jamie Dimon says that fintechs like Revolut are coming after its business, and "if we don't do our job faster, quicker, you know, yeah, we'll lose". Revolut CEO Nik Soronsky has repeatedly said he wants Revolut to be bigger than JPMorgan.

@phil_brand Hi @phil_brand We don’t charge fees when you use your card abroad, and we'll apply the current Mastercard exchange rate to any purchases you make in the local currency. For more information, please visit our website: chase.co.uk/gb/en/support/… - Liam

@chase_uk I am going to Florida later this year, can you advise if I sign up that when using the Chase account there are no fees?

@PeterSm53801111 Hi @PeterSm53801111 Thank you for your interest! Although we don’t currently offer insurance products, we’re excited about enhancing and expanding our services. Please keep an eye on our social media and website for the latest news and future offerings! - Liam

@chase_uk do you do travel insurance?

@nickholding01 Hi @nickholding01, if you need any assistance with your account or have any questions, please give us a call on 0800 376 3333. We're here to help! - Aimee

@chase_uk How do I begin a charge back for a product that never got delivered?

@timsouthwest Hi @timsouthwest! We're sorry that you're having issues accessing your Chase account. If you continue to encounter this issue, could you please give us a call on 0800 376 3333, one of our specialists would be more than happy to assist you further. - Liam

@chase_uk your app won't load, despite a reload of the app.

@whfeng88 Hi @whfeng88! Yes you can still log in to the Chase app in Singapore! - Brett

@chase_uk Hello, I would like to ask, if I am on a business trip in Singapore, can I log in to the Chase mobile app using the local network?

We're aware of an issue some customers are having logging on using biometrics on iOS. If this happens to you, please use your passcode. You might need to cover your camera before Face ID starts to be able to enter your passcode. See more: chaseuk.statuspage.io

@JohnKyleSmith25 Hi @JohnKyleSmith25! We're sorry that you have not received a callback from us. If you still need help with your account, you can also email us at ChaseSupportUK@chase.com, and we'll reply as soon as we can. Thank you. - Paula

@chase_uk hiya,we’ve rang this number multiple times and they say they’ll call back but never do,could you DM a number that actually answers. Thanks

@chase_uk Dear Chase Where’s my £4600 you’ve been ignoring me for over a week now. Acc No. 93946630 Sort. 60-84-xx Vulnerable Disabled person,with no access to money as you’ve locked

@jonathan_polite Hi @jonathan_polite I am sorry that you have not heard back from us regarding your application. If you are still waiting, can you please give us a call on 0800 376 3333 where one of our specialists will be able to assist you further. - Liam

@chase_uk here's my experience since three days even after receiving an email and submitting my ID. If I am not allowed to have an account with Chase, can you guys block the app?

@jefferis_j21 Hi @jefferis_j21 This isn't something that Chase UK offer at this time. If we do make any changes to our products and services, we'll let our customers know through our social media channels and website - Liam

Wednesday wisdom 💡 If you're buying something on your wish list (Black Friday or not), remember to pay with Chase to nab 1% cashback on your everyday debit card spending – that's a little extra back in your pocket. 18+, UK residents. Available for your first 12 months as a new customer. Max £15 per month. Cashback exceptions apply. chase.co.uk/gb/en/product/…

@SteveAlston12 Hi! Thank you for contacting us! We're sorry that you've had issues with your savings account. This should now be resolved. If you're still encountering any problems, kindly contact us on 0800 376 3333. Thank you for your patience - Aimee

@chase_uk savings account balances still not working in android. when will it be resolved?

@pgb1758 Hi @pgb1758 We are sorry for the disruption our planned maintenance may have caused you. If you'd like to discuss this further, please give us a call on 0800 376 3333. Thanks. - Liam

@leanne669 Hi @leanne669 This doesn't sound great. If you can give us a call on 0800 376 3333 and the team can look into this for you. Thanks – Alistair

@chase_uk anyone else unable to access app?

@yohanrobertson Hi @yohanrobertson Apologies for the incident, this has now been resolved and payments can be made as normal. If you have any issues, please don't hesitate to reach out to us on 0800 376 3333. Thanks - Alistair

@chase_uk any sign of payments coming back up? You have left me without any access to cash as my payment is in a queue to come in