Fiona

It’s so refreshing to deal with a company that puts customers first. I got in touch with @HotelChocolat as our velvetiser had stopped working 6 days out of warranty. Now they’re sending out a replacement machine as a goodwill gesture. What better way to ensure customer loyalty?!

@Lionesses @wembleystadium Finding out my daughter’s headteacher is one of these amazing women.Mind. Blown. 🦁

Members of our original 1972 squad take a lap of honour around the @wembleystadium pitch 🥰

@markdavies33 She was just brilliant.

Nothing like #bbcqt to show what 'world beating' means. Former Danish PM ' Britain is not leading the world, the EU is' Zahawi tries to interrupt with 'partnership', shot down with 'no, you're not leading'.

@CenterParcsUK Are you still planning to reopen on Monday 21st?

@cineworld @FExpolring Can’t sync my Cineworld to my account! Only paid for it in September. Please help.

@FExpolring Hi Ryan, bear with us, we're looking into this for you

@cineworld Still can’t book with my unlimited card & it doesn’t let me change my email address on the app or webpage, can you help please?

@altontowers hi there! Are Th13rteen and Oblivion opening today?! 🙏🤞

@hilton74 @francediplo_EN Did you get a response? My understanding is that anyone aged 12 - 17, travelling with vaccinated parents is exempt from isolating in France but needs to do a negative LFT or PCR 24 hours before travel. Children aged 11 and under do not need to do a test. Is that correct?!

@francediplo_EN Hello. Please can you confirm a child who is 15 and traveling with parents who are vaccinated (fully) would not have to isolate or provide a PCR or Antigen test. Many thanks in advance.

#COVID19 New rules will apply to travellers to France from 18 July. Visit fdip.fr/FAQ_EN for details.

@ZoeTheBall @BBCRadio2 fantastic 80s movies playlist this morning. More of this please! #happyvibes

@ElmiZils @parcelforce This has just happened to me! Email to say “delivered to a neighbour” when I was at home the entire time and have had no card to confirm which neighbour!!! Suspect no delivery attempted at all as checked with all neighbours and no parcel 🤬

@parcelforce email said parcel delivered to “a neighbour” overnight. We were home and no card through door. Which neighbour?!! Terrible service.

6 weeks ago my beautiful 16 year old son was diagnosed with brainstem cancer. The prognosis for DMG/DIPG is devastating. Every 9 days another family in the UK gets this news. Please sign this petition to improve research into this deadly childhood cancer petition.parliament.uk/petitions/3000…

@jchelle36 🤯 what are you doing???!!! 😱

@Jess_Joy_24 @JoannePendry @VirginHolidays Also in the same position, please let me know if you hear anything! I can’t believe they are still expecting people to pay full balance and quoting standard T&Cs in the current situation. It’s disgusting 🤬

@JoannePendry @VirginHolidays We are in the same boat re balance. If you receive any advice on this can you reach out please?

@NadiaHemmings @HanRoseShepherd @VirginHolidays It’s disgusting. I booked with Virgin as I thought them to be a decent company. True colours have been well and truly revealed throughs this situation. Appealing attitude to customers and employees.

@HanRoseShepherd @VirginHolidays Nobody is a priority, seems they’re ignoring us all. Due to travel tomorrow and tried all methods of comms and no success. Paid £9k for holiday and was going to rebook to be loyal. No way now, I will get a refund when they eventually respond. @VirginHolidays I expected more...

@VirginHolidays Please reply to the many many anxious people who are being told that they have to pay deposits on June/July/august holidays that we all know we will not be able to take. Other companies are allowing people to postpone bookings and balance payments til 2021. Do the right thing!

@HayleyMc46 @HanRoseShepherd @VirginHolidays Us too! With financial uncertainty I can’t tie up £10k on a holiday that will inevitably need to be postponed. Virgin just want to take our money by any means knowing full well the travel restrictions will be extended. Disgusting customer service.

@HanRoseShepherd @Jess_Joy_24 @VirginHolidays Did they come back to you to confirm how to do this Hannah? We are in the same position and I don’t want to pay the full balance on a holiday we will inevitably be postponing as there is no way the US will be back to normal this summer!

@Jess_Joy_24 @VirginHolidays You would hold the deposit and lose the booking, as I understand. The deposit could then be used towards a different holiday.

@Jess_Joy_24 @VirginHolidays Agree! Our holiday isn’t til July but the balance is due next week. Due to financial and health worries we want to postpone til 2021 but I can’t pay the balance and tie up nearly £10k on a postponed holiday right now! What is your advice @virginholidays?

@VirginHolidays In light of the gov announcement that this could last 6 months, I think it’s unfair that you are not advising customers on what to do about paying their balances, especially when lots of people have paid in full and now cannot get hold of you to postpone or refund. I’ve DM’d you.

@premierinn why am I being told by your guest services team that I am not able to reschedule or refund my booking when other people are being told they can??

@premierinn @Dawniebratcher And what about all your other customers in this situation? I have sent multiple messages and tweeted repeated without a single response. Someone talks about loving a £30k account and you jump right on it! Clear where priorities lie with #PremierInn

@Dawniebratcher Hi Dawnie, we're really sorry to hear of your disappointment. It sounds like you've booked a Non-Flex rate so we can't make any promises. However, please DM us your reservation number, email address and arrival date if you'd like us to take a look for you? Tayler twitter.com/messages/compo…