Wiser the Chef

@OUTsurance @OUTsurance I sent you a message about the challenge I’m having with you guys 3–4 days ago, and there still hasn’t been any response. I was asked to provide a reference number, which I did, but I haven’t received any feedback since then.

@OUTsurance I just sent you a DM

@ChefWiser Hello Chef, thanks for letting us know and at the same token, sorry for the lack of feedback. Please DM the claim number and a legal manager will call you on Monday. Thanks

@OUTsurance @OUTsurance I was contacted by Obakeng Segola regarding damages for an accident I was involved in. I made the payment on 27 April and sent proof of payment the same day, but I haven’t received any feedback or confirmation since then. Please assist with an update.

@vumatel Apologies line has been fixed

@ChefWiser Hi, please be informed that the line is operational and stable. Kindly confirm your line, and if the issue continues, send us a direct message with the account holder's information and we will assist.

@vumatel I spoke to Leon Galela, and he said my issue would be fixed at 14:00. It’s now 15:00 and there has been no communication at all. I’ve been without Wi-Fi the whole day, and I work from home.

@vumatel Any update

@ChefWiser Kindly share your Vuma device serial number starting with 485.

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@vumatel @Vumatele My line is down again today. I’ve been trying to call your workers in my area, but no one is answering. This fault was fixed just a day ago, only worked for one full day, and now it’s down again. I work from home and need urgent assistance please.

@vumatel That is the issue I have, as I sad it was fix a day ago but it's back again

@ChefWiser Hi Wiser the Chef, thank you for the feedback. Pleased to hear that your inquiry has been resolved. Please contact your ISP for any assistance with reimbursement for your downtime.

@vumatel The issue was fixed but it come back today at this point I really don't understand what is it that I'm paying for really

@ChefWiser Hello Wise the Chef, we appreciate you contacting us. Your feedback is greatly valued. You're always welcome here. If you require any additional help, please feel free to send us a direct message. Best regards, The Vuma Team

@vumatel Problem has been fixed thank you

@ChefWiser Hi Wiser the Chef, knidly DM us with your full address, and we will advise on your inquiry.

@vumatel 01340942 that is the ticket Sadv

@ChefWiser Hi Wiser the Chef, kindly provide us with your Vumatel ticket logged with your ISP, and we will advise.

@vumatel technician cut my Wi-Fi line during another installation, leaving me completely offline. Logged a fault, second tech confirmed it and promised a fix by 2pm—now past 2:30pm with no update. I work from home and lost a full day. Urgent restoration needed.

@vumatel Vumatel technician cut my Wi-Fi line during another installation, leaving me completely offline. Logged a fault, second tech confirmed it and promised a fix by 2pm—now past 2:30pm with no update. I work from home and lost a full day. Urgent restoration needed.

@Knick_RSA Oj in

When you realise you’re in the wrong organisation 😭but for the sake of the kids you need the salary.

@vumatel @Vumatel It’s been 5 days since I paid and I’m still waiting for activation. How much longer must I wait? This is affecting my work. Please assist urgently.

@ChefWiser Please provide us with your order number, starting with OVC, LVC or OVR.

@vumatel and @webafrica been waiting for a refund now for 2 weeks. You said we should after we paid and waited for installation. How you not have parts but you accepting payments??? I can take this further on tweets🙂

@vumatel It is unfair that this is the response I am getting from everyone I have contacted. It sounds rehearsed I paid on time with no hassles but the service delivery on your side had been very poor and is affecting me alot

@ChefWiser Thank you for getting back to us. Please note that we have escalated your order to our internal team and feedback will be provided once received.