OUTsurance

@ForeverLookin Hello. If you have been inundated with calls from us, please DM your contact number and we will ensure that no further calls are made to you. Thank you

Outsurance is harassing me brah

@TrainerThee Hello. Sorry to hear about your disappointing service experience. Please DM your policy number and more detail about your complaint. We will in turn look into the matter and ensure you receive urgent feedback. Thank you

@OUTsurance DISGUSTED at how the service levels have gone down in the last year. Will sort this issue out and will then consider other companies going forward. Total lack of service, lies & inefficieny. How can I escalate this? 😠 I don't accept this!

@AccordingToLee Hi Lee. We have responded to your DM. Thanks

You guys are beginning to piss me the fuck off @OUTsurance

@PurpleCabbageM Good morning. Thank you for letting us know. You have our apologies for not ensuring the matter was finalised! Our client care manager will contact you on Monday.

@OUTsurance Still waiting for refund

@OUTsurance you continue deducted premiums off my account that I have cancelled 3 times with you. #InsuranceAgent #corruption #mzantsi #hellopeter

@SaneMali0906 Hello @SaneMali0906 We are truly sorry to see your claims experience was disappointing and challenging! Please send us your claim no via DM. A claims manager will call you no later than Monday. Thank you for your feedback.

I thought my claim would be seamless and my insurance would handle the rest. But I've been fighting with my own insurance since my accident. @OUTsurance yho.

@iamRISKYBIZNIZ Hello @iamRISKYBIZNIZ We are very sorry to see you has a stressful service experience with us! Please send us your policy or claim no via DM. We want to look into what happened and call you to discuss. Thank you for your feedback.

@OUTsurance poor service from this company and little did I know that I was paying for nightmare instead of peace of mind…this people have really cause me sleepless nights and even lost weight

@__Insizwa Hello Insizwa, premiums are risk profile dependent. We offer savings to many clients. Unfortunately, we don't always save everyone money. It's a pity we couldn't offer you a saving.

@PMahlango We'll arrange assistance. Thanks

@OUTsurance I can't get through to your DMs 0617198039

This April, travel with confidence and peace of mind by putting safety first. Stay safe and enjoy your journey.

@PMahlango Hello Presh-Presh, thanks for your query. Once the claim process has been finalised and you do qualify, payment takes 5 working days to reflect in your account. Please DM your quote or ID number and we'll call you. Thanks

@OUTsurance Hi OUTsurance, how long does it take for one to get the R500 claim if you didn't beat my insurance. I claimed on Friday the 6th of March.

@AbutiSlesh Hello @AbutiSlesh, we deploy pointsmen to affected intersections on a daily basis. We will deploy to your location as capacity allows. Thank you

@TMPDSafety @CityTshwane @OUTsurance Pls send traffic officers at Zambezi under the N1, traffic lights are out and it's bad.

@khayakazi Hello Khayakazi. The Telkom outage recently affected our phone lines, but the issue has now been resolved. Please call us again, or feel free to DM your contact number and we will get in touch with you as soon as possible. Thank you for your patience.

@OUTsurance what is going on with your phone lines I can’t get hold of you guys.

@Dips_T Hello Mokwena. We are sorry to hear about your claim delay. Please DM your claim number and we will look into the matter and ensure you receive urgent feedback. Thank you

@OUTsurance I’m heavily disappointed in your service. Beyond shocking. I mentioned the claim was urgent but to date there’s no plan. I pay for insurance, do better

@tamie4life Hello Tamie. Sorry to hear. Please DM your policy or ID number and we will ensure you receive urgent feedback. Thank you

@OUTsurance I’m still waiting for my refund 🤷🏾‍♂️

@m00Gale Hello. The Telkom outage recently affected our phone lines, but the issue has now been resolved. Please call us again, or feel free to DM your contact number and we will get in touch with you as soon as possible. Thank you for your patience.

@OUTsurance your customer services line seems to be out of service

@Zu23 Hi Zbm. The Telkom outage recently affected our phone lines, but the issue has now been resolved. Please call us again, or feel free to DM your contact number and we will get in touch with you as soon as possible. Thank you for your patience.

@OUTsurance I’ve been trying to contact you but all your lines don’t work

@SneMpungose Hi Sne. Please let us know if the robots are operational or not and send us the exact location via DM?

@OUTsurance traffic, please assist us in Gezina (Johan Heyns) the traffic gets really bad these days in the morning

@Sharkie1965 Hello Mark. Thank you. A claims advisor will call you tomorrow.

@OUTsurance 6503085742085

@OUTsurance what is the procedure to claim from pet insurance? Does it cover tests to determine the cause of an ailment and the treatment?

@MatomeKujwana1 Hello @MatomeKujwana1 We're sorry about the rejection of your claim. It's the responsibility of the client to ensure premium is paid in order to enjoy cover. We can also no longer debit the account for cover if vehicle is a total loss. Our claims manager will call you tomorrow

@OUTsurance Rejected my claim and the reason behind their excuses is because of changing the debt date and the sad part is that after the rejection and they still take the money. What can’t of service offering is this?

@PurpleCabbageM You will be contacted and assisted further, thank you

@OUTsurance Thank you finally cancelled now for my 3 months refund please.

@zduke248 @CityTshwane Hello @zduke248, we appreciate the positive feedback. The pointsmen do a sterling job!

@OUTsurance thank you for your pointsman on R101 and Olifantsfontein/ R101 Brakfontein roads, and the many other intersections where traffic lights do not work, where @CityTshwane ( and others) are failing to repair/ maintain them!