Choice Hotels

Please attach your email, phone number, and mailing address. Alternatively, you may email us again at chsm@choicehotels.com to locate your details. We appreciate your time. -VB. 2/2

@j_goodman Hello again, Jon. We regret that you have not received proper assistance through the email sent. My team and I would like to report on your experience. Please DM us more details, including the hotel address, date of arrival, and name on the reservation. 1/2

@ChoiceHotels How do you hire such insensitive people? I lost over 550k points due to 18 mos of inactivity. I just noticed and it happened on April 1 and I asked to have them reinstated. My son passed away and I have not been traveling much at all. Hard to believe!

@Poyraz2841 When you reach out, kindly include the hotel’s exact location, your arrival date, full name, email address, and the phone number associated with your reservation. We appreciate your time in bringing this to our attention and hope to hear from you at your convenience. 2/2~ CC

@EconoLodge @ChoiceHotels @Tripadvisor The manager (Catrina) spoke to me in a dismissive and intimidating manner, saying I could “do whatever I want” and that I “can’t do anything about it,” which made me feel pressured and unsafe in resolving the situation.

@Poyraz2841 We’re truly sorry to hear about your experience with the hotel staff. We understand how frustrating that must have been. We want to make sure this is properly looked into. Could you please share more details with us via direct message? 1/2

@CARLTONWRIGHT1 For assistance, please DM us a detailed description of what happened, the hotel's address, the arrival date, the name on the reservation, & the confirmation #. Plz also include the mailing and email address associated with the Choice Privileges account. Talk to you soon. ~FN 2/2

@priceline you are absolutely the worst and you do nothing to help customers when we run into horrible hotels booked thru your site. I called and complained about a roach infested room and you did nothing. Also choice hotel did nothing @ChoiceHotels

@CARLTONWRIGHT1 Hi Earl. We regret that you encountered issues with roaches during your stay at one of our hotels. This is not the standard of cleanliness and comfort we strive to uphold, and we understand how unpleasant this must have been for you. 1/2

@DirkDMyers Thanks for informing us, Dirk! When you have time, please check your inbox, we have replied to your DM. ~AP

@ChoiceHotels DM sent. Thanks

Never a Park Inn ever again. I thought with the Radisson name I thought it would be decent, in a town with only a few choices. I was wrong @ChoiceHotels you dropped the ball on this one.

@DirkDMyers We’re truly sorry to hear that your recent stay did not meet your expectations, Dirk. Our goal is to provide a satisfactory experience for every guest, and I hear your disappointment. To help us further review what happened, please send us a DM with your booking details. 1/2

@Prakashctewari Prakash, we see your point. You're right to anticipate fresh bedding and proper housekeeping practices. My team has reached out through your inbox. -MR

@ChoiceHotels Main point is the dirty used bed. When we check-in, we expect a clean bed. A hotel and management who is undercutting their cost by providing their guests with dirty and used beds should not be allowed to remain in the hospitality business. Quality Inn, Warren, PA

@Prakashctewari My team hears you, Prakash. Understandably, guests expect reliable access to their rooms and appropriate billing practices. Please refer to your inbox to find our response to your DM. -MR

@ChoiceHotels If you stay on the upper floors, you will need to carry your luggage through stairs because the elevator does not work most of the time. Settle your bill with cash payment before you leave. Otherwise, they will put more charges on your credit card.

@Prakashctewari We can imagine your frustration when realizing that bedding wasn't being changed and that the breakfast offered didn't match what was advertised, Prakash. My team sent a message to your inbox to follow up. -MR

@ChoiceHotels Front desk lady knew that pillows and bedsheets are not changed for months. They claim on their website that they provide hot breakfast. You may have cereal and milk. Most of the time the same loaf of bread was there which was covered with mold. 3/5

@Prakashctewari Your dissatisfaction is more than valid, Prakash, as clean bedding must never be missing. Our team has contacted you. Kindly check your inbox. -MR

@ChoiceHotels Bed sheets were re-tucked, and the bed was made to look fresh. On our recent visit I found hairs on the bed under the comforter. Pillows and bed had a bad odor of sweat and foul body odor. I took pillows to the front desk and asked the lady to smell it 2/5

@Prakashctewari Prakash, clean sheets, pillowcases, and comforters are the most basic expectations when checking into a hotel. So, finding otherwise can make the entire stay feel uncomfortable and unsafe. Please check your inbox; we've replied to your DM. -MR

@ChoiceHotels Initially I stayed in Quality Inn, Warren, PA because it allowed pet but after a few stays, I realized that it is not a place where I can spend a night. The most disgusting thing I found is that they do not change the bedsheet, pillow, pillowcase and comforter 1/5

@Mark375993901 Our properties are individual franchisees, and many of them set pet fees to cover cleaning or potential damage. If you have additional feedback, please don't hesitate to DM us. -MR 2/2

Quality Inn says they’re dog friendly. What’s friendly about $50+ per night?

@Mark375993901 My team follows your frustration, Mark. Undeniably, guests expect pet-friendly policies to mean convenience and inclusion. 1/2

@Mark375993901 You can find this at ch.social/6014BBs4Ne by scrolling down to the 'Essential details' section. -MR 3/3

Comfort Inn’s Orange, Tx website says pet friendly but call them and they say they are not pet friendly.

@Mark375993901 If you refer to the Comfort Inn Orange I-10 (2321 Highway 62 South, Orange, TX 77630), we noticed that this property has specified in its alerts the following: 'No pets/emotional support animals are allowed in the hotel.' 2/3

@Mark375993901 Mark, we understand how confusing and frustrating it feels to encounter discrepancies in the information. Guests rely on clear and consistent details when making travel plans, especially when pets are involved. 1/3

@thomaspjacob Please send us a direct message with your reservation details so we can investigate this further. Please also add your phone number, email, and mailing address. Thank you for bringing this to our attention. -KL 2/2

@AgodaUsPage @ChoiceHotels Arrived at 12 AM with my 7-year-old only to find NO RUNNING WATER. 🚫💧 The night staff was incredibly unprofessional and rude, refusing a refund despite the hotel being uninhabitable. Per CA Civil Code § 1941.1, water is a non-negotiable basic amenity. Making a family stay in these conditions at midnight is a health violation. Still no water by 8 AM! @Agoda @ChoiceHotels — I expect a full refund for this nightmare.