Claim Support Desk

@Linda8772490572 @Linda8772490572 Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

@WestMidRailway @WMmetro @nxwestmidlands 07:39 from Albrighton cancelled. Used to havehalf hourly service that took 37 mins to Bham. Now hourly service takes an hour. Shifnal Express needs to be scrapped. Going to Wton by bus and I now Walsall train is cancelled. Faced with Metro to Bham and taxi to Perry Barr.

📢#WMRNew - A broken down train at Birmingham New Street 🔴Due to a broken down train at New Street the line towards Wolverhampton is blocked 🎟️Ticket acceptance with @WMmetro & @nxwestmidlands

@harryxcaudle @harryxcaudle Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

@WestMidRailway @TransportForWM @WMmetro @nxwestmidlands Hi, when is the issue going to be sorted by ?

@Tracie_M_ Hello @Tracie_M_ Kindly follow back and send us a direct massage so we can assist you further. Thank You

@WestMidRailway what’s the issue with delayed local trains running through Dudley Port please?

@tracyjones75196 Hello @tracyjones75196 Kindly follow back and send us a direct massage so we can assist you further. Thank You

@WestMidRailway Good Morning, why is the 6.56 from Tipton to birmingham new street delayed?

@gta_round @gta_round Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

🌙 Good evening WMR 👋 George here until 7am ⛵ Did you know on this day in 1493, Christopher Columbus retuned to Spain after his first voyage to the New World ℹ️ Handy Links: ℹ️ Delay Repay: orlo.uk/TSLIq ℹ️ Planner: orlo.uk/riK1R

@caitbanner @caitbanner Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

@WestMidRailway Our return journey train was cancelled this evening. I am trying to apply for a refund but it’s saying as our outward ticket was scanned we are not eligible? This cannot be correct

📣#WMRInfo Changes to ticket refunds From 1/4/26 you can no longer claim a refund for unused tickets ON or AFTER its travel date You can only claim a refund if your train has been delayed or cancelled This will not affect delay-repay ℹ️ More info: nationalrail.co.uk/help-and-assis…

@CeriAnneG @CeriAnneG Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

@WestMidRailway hi, the train has just been cancelled- can i get the 22:45 @AvantiWestCoast instead with this ticket? as my original service isn’t running

hi @WestMidRailway is the 22:32 Crewe to Liverpool going to be running? It just says delayed currently. If not can I used my ticket on the next available train (advanced single)?

@mickmathome @mickmathome Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

@WestMidRailway Thanks for another wonderful service provision on the Worcester - Stratford Upon Avon line which meant that I had to get a £30 Uber home when the 15.26 & 16.26 from SOA were cancelled at short notice again today. Have you got any drivers that work weekends?

@ICANTSPECK2 @ICANTSPECK2 Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

@WestMidRailway hi my train from Lichfield Trent Valley train at 3:49 was cancelled. Is the 4:49 going to run

@ki8marle @ki8marle Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

@WestMidRailway @WMmetro @nxwestmidlands @chilternrailway Okay thanks Ben 😊

📣 #WMRINFO: Post Football services from Bordesley & The Hawthorns ⚠️ Due to cancelled services we have ticket acceptance: @WMmetro Birmingham-Wolverhampton @nxwestmidlands Numbers: 2, 3, 4/4A, 5, 6, 8A/C, 17, 49, 60, 76, X1, X2 @chilternrailway Birmingham-Leamington Spa

@madeinbrum1 @madeinbrum1 Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

@WestMidRailway just got to Snow Hill train station for 22.21 train home and you have cancelled it. Stuck here for another hour now. #trainpain #notfitforpurpose

@sha_kuni Hello @sha_kuni Kindly follow back and send us a direct massage so we can assist you further. Thank You

@WestMidRailway @tfwrail Hi just wondering any rail replacement available from malvern to hereford as we are stucked in malvern

📢#WMRNew - Emergency services dealing with incident Worcester Foregate Street - Hereford 🔴Due to this all lines are blocked between WOF-HFD 🚌We are arranging rail replacement between these stations 🎟️Ticket acceptance with @tfwrail between Hereford-Shrewsbury-Birmingham

@PeterRawlinson Kindly follow back for more information.Thank you

@WestMidRailway Still no response....

@WestMidRailway hi you've just stopped at Malvern link but not opened the doors. Dialled the driver twice and the guard has just informed me he released the doors. Tried both sides as soon as we stopped they have not opened and I've now got to get collected from the next stop

@kungfunahi @kungfunahi Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

@OldStationSt @OldStationSt Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

All I want in life, other than saving The Electric & The Crown in Brum, is a set of embroidered patches for every train station in the West Midlands. Who do I need to speak to in order to get this done? @WestMids_CA @WestMidRailway @ichoosemag @RichParkerLab

@KkK87769 @KkK87769 Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

@WestMidRailway I getting fine without any reason so what can I do Amount cost is 165Gbp

@laura_millard7 @laura_millard7 Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩

@WestMidRailway The ticket inspector has made him purchase an adult ticket on 2 separate occasions now.

@WestMidRailway My 15 year old son travels to and from school on the train and purchases a child ticket. However he has been told he cannot travel alone on a child’s ticket. Can you confirm if this is correct as I cannot find anything in your t&c’s? Thanks

@jonmgriggs @jonmgriggs Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

@WestMidRailway You did it again. Do you enjoy making disabled people wait on the platform? You wouldn't have shut the door on me were I a wheelchair user. I spend half my day making allowances for patients because they encountered traffic or their trains were delayed. But you can't reciprocate.

@WestMidRailway Why did the 18:01 from Snow Hill pull out as I was trying to board the train? The guard could see me stood no more than 2 metres from her trying to get in the doors yet she closed them on me. I can't run for the train due to disability & this is discrimination

@slibbidybiddiby @slibbidybiddiby Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

Another horrendous 16:37 from Nuneaton to leamington. Smoke in the carriage, large fare evasion, intimidating atmosphere. Told by platform staff today that they have asked @WestMidRailway for support but the company has refused. Why is this allowed to go on?

@cystinosis_mom @cystinosis_mom Hi there! This Franklin from Customer Care. Please follow us back and send us your contact number via DM so we can assist you further. Looking forward to resolving this for you! 📩