Tellisa Clarke

@DandG_Support if I try and book an engineer under my cover which I pay monthly for you can’t find one for 10 days…if I just book as a new customer you can magically find me one Monday … so dodgy #domesticandgeneral

@DandG_Support no support…10 days until you can fit me in #domesticandgeneral

@DandG_Support pay monthly for your insurance. My washing machine breaks and you give me a fix date in 10 days!! What’s the point! #domesticandgeneral

@TheMissAP super poor service at Grosvenor st store... #agentprovocateur

@TheMissAP just spent 20 mins trying to make a straight size swap (which you had texted me to tell me was ready) . To be told you can't make an exchange because the person on the till isn't authorised..and the manager is on holiday.Wasted journey and super poor service

@RoyalMailHelp @RoyalMail I made a claim over 30 days ago and still no decisions and no way of getting an update? 1-9920853473 is the claim number

@Jovanisanslei @Wise Did you get a refund?

Hello @Wise please could you check you’re DM and fast answer me, my account get hacked with +2300€ on balance

@lanasknox @Wise Did you get a refund ?

@Wise can someone Dm me please. Someone has hacked my account and transferred money without me even being notified

@chimammeje @Wise Did you get a refund?

@wise, I want to close this account, get a refund for the debit card I paid for, because your platform is not secure and transfer my money out! I also need you to refund my £100 ASAP! On three days with a virtual debit card and I've already been hacked and scammed!

Decided to start using @Wise on Sunday Put money there and ordered a debit card Fam, today is Tuesday and these three transactions are scam Wise is not secure🤦 Avoid Wise! Removing all my money pronto!

@alaade90 @Sterling_Bankng @cenbank Did you get a refund eventually?

God Bless Sterling Bank. The speed at which they respond to and resolve issues is not to be compared to non, I mean Non. Other institutions should learn from them. @Sterling_Bankng @cenbank

@phil07634022 @gray35608 @Wise Did your wife get a refund?

@gray35608 @Wise Still no update today, not sure why it takes so long to refund my wife’s money. The account hacked and our money sent to another wise account?, how hard can it be to see this or get this money back? This silence from yourselves says we’re not that important to you with no update

@Wise money scammed from my account on Thursday night with no notification of unusual activity. Reported to wise early Friday and have to now wait 12 days while you investigate. I’m planning to move home and this money at the moment is jeopardising this so I need this money back.

@Wise I have done this and you haven’t replied . It’s mad that you don’t have a 24hr fraud line #wise #fraud

@ClarkeTellisa We get the urgency of the issue and we're also here to help, Tellisa. Can you please send us a DM with your email address and more details? Thanks. twitter.com/messages/compo…

@wise I have been logged out my account . There’s is fraud payments going on right now and your lines don’t open for another hour? I can’t freeze my card because they have changed my password and I can’t reset it because the sms number is also changed ?!

@Wise How is that an adequate fraud team??? More money will be stolen .

@ClarkeTellisa Hi Tellisa. Thanks for reaching out here. If you need urgent help, please reach us over the phone here: wi.se/directcontactus Can you also drop us a DM with your email address and more info on the issue you're facing? We'll do our best to assist you. twitter.com/messages/compo…

@Wise That link directs me to a number not open for another 30 minutes?!

@Wise #wise #transferwise . Where is your 24 hour line to cancel cards when they have logged me out of the account and are using the card

@Heavyhorse09 @getnanit No…and no answer to my email either …

@ClarkeTellisa @getnanit Same as you! Did you get an answer?

@getnanit your app has stopped functioning properly . No moments , the video history not working. Happening to my friend as well. What’s going on?! #nanit

@ReeK56504542 @getnanit This is happening to me too and zero response from @getnanit . Looks like they don’t have any support team….

@getnanit My nanit has stopped recording events. So many glitches in the last month. Turns off the white noise leaving my baby waking up screaming. Please help me resolve this!!

@getnanit ?!

@getnanit what’s happening?!