ClassPass

@manifinesse_ Hi Manifinesse, We completely understand your confusion about not receiving any credits when you cancelled your membership, Please send us a DM with your email on file and we can have a member of our team follow up with you.

A friend of mine went to cancel her @classpass and immediately was rewarded with 48 credits? Been with them since the beginning, cancelled in January .. and nothing?

@dineshbabu25 Hi Dinesh, We completely understand your frustration with the vague response you received about the pricing discrepancy after weeks of follow-up. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass finally replied after weeks of chasing multiple support agents.What frustrates me isn’t just the pricing discrepancy it’s how vague the final response still is. They admitted there was an “inconsistency within the system” but gave no proper explanation on what caused.

@bravodogmom Hi Mr beast, We can see you're dealing with a frustrating billing situation where you were charged £69 on the 15th for a failed payment from last month. Please send us a DM with your email on file and we can have a member of our team follow up with you.

I guess @classpass just doesn’t want business anymore? Literally been trying to reactivate my account for weeks, but I can’t and they don’t even have a customer service phone number or email #classpass

@bravodogmom Hi Bravo, We completely understand your frustration with trying to reactivate your account for weeks without success. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@shyamfoxface @neharedy Hey @shyamfoxface, we love this post! DM us if you’d like to give us your permission to include it in some of our promotional materials (including, but not limited to, organic social, our website, emails, ads, etc.).

@neharedy Workout: Download class pass app get free subscription trial and try all the best workout classes in nyc

a few weeks in sf + nyc is finally on the books!! send recs for things to do, food to eat, bars to check out, workout classes to try, gigs to go to and people to meet

@MundeVepreVici Hey @MundeVepreVici, we love this post! DM us if you’d like to give us your permission to include it in some of our promotional materials (including, but not limited to, organic social, our website, emails, ads, etc.).

ClassPass offers quite a lot of good stuff! Im liking it! Haha

FCK!

@dineshbabu25 Hi Dinesh! We're happy to assist you with your inquiry. We understand the delay, and we've noticed that the case has been escalated internally and is currently under investigation. Since you've already contacted us via DM, please allow us some time to get back to you.

Hi @ClassPass why has there still been no reply or update on ticket #14815826 after your team acknowledged pricing discrepancies and escalated the matter internally weeks ago?

@em6581732037287 We understand your concern about privacy and how showing names might affect honest feedback. Your name helps to create an authentic community experience, but we truly value all perspectives on how we can improve. We'll make sure to share your suggestion and feedback with our p...

@em6581732037287 We sincerely apologize for any frustration and inconvenience this may cause. Once a review has been submitted, we're unable to make any changes to it. The only option we have is to remove the entire review. We maintain this policy to help preserve the authenticity and integrit...

@em6581732037287 Hi There, We completely understand your frustration about your reviews suddenly showing your name when they were originally posted anonymously. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@notcila @xnich12 Hi there! Thank you for reaching out about your ClassPass account issue. We understand how frustrating this might be and apologize for any inconvenience caused. Please send us a DM with your email on file, and we can have a member of our team follow up with you to help resolve...

@xnich12 @classpass hi kakk account classpass ku ginii juga, km benerinnya gmn ya?

@thegirlveishaa Hey @thegirlveishaa , we love this post! DM us if you’d like to give us your permission to include it in some of our promotional materials (including, but not limited to, organic social, our website, emails, ads, etc.).

yalll get on ClassPass and add workout classes in yall split it making working out so much more fun😭😫

@jenmosseri Hi Jeniffer, we understand your frustration about being charged a cancellation fee when our app allowed you to book overlapping reservations. Please send us a DM with your email on file, and we can have a member of our team follow up with you. Looking forward to hearing from you.

@ClassPass charges cancellation fees for accidental overlapping bookings their own app allows, then calls the overlap “flexibility.” Respectfully, I am not mitosis. If your system can book me into Pilates and ballet at the same time, it can warn me before charging me $14.

@jenmosseri Hi there, Thank you for reaching out to ClassPass. We're really sorry to hear about your frustrating experiences with our team. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass Do any of your customer service agents speak English? The last 4 interactions I've had with your employees was absolute nonsense.

@defjuniie @defjuniie Hai, Terima kasih telah menghubungi ClassPass. Maaf Anda mengalami kesulitan mendaftar, kami tahu itu bisa membuat frustrasi. Silakan kirimkan DM kepada kami dengan email Anda yang terdaftar dan kami dapat meminta anggota tim kami untuk menindaklanjutinya dengan Anda.

@classpass admin, mau tanya kenapa saya mau daftar trial gabisa terus ya? Sdh coba pake 3 debit, 1 cc bahkan apple pay semua gabisa.. ini kenapa ya?

@defjuniie Hi there, Thank you for reaching out to ClassPass. Sorry you’re having trouble signing up, we know that can be frustrating. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@BigBandook Hi there, we're sorry to hear about your frustration with the continued charges. That's certainly not the experience we want you to have. Please send us a DM with your email on file, and we can have a member of our team follow up with you. We look forward to assisting you!💙️

@classpass Here's a great workout idea: STOP constantly charging me for a membership that I DON'T HAVE!! $59 per month for a non-existent membership! And don't get me started on your customer service...

Thank you!

@migueljsalazar Hi Miguel, thank you for reaching out. We understand how frustrating it must be to have your account frozen despite multiple escalations and no follow-up, that's not the experience we want for you. Please send us a DM with your email on file, and we can have a member of our te...

Hey @classpass, my account is frozen because your payment system is rejecting 4 debit cards from 3 banks — manual entry, Link, and Apple Pay all fail. Support “escalated” this 3 times but I’ve received no ticket or follow-up. I’m paying for credits I can’t use. Fix this. Check DMs.

@xnich12 We'd be happy to help you with your inquiry. Since you already reached out to us via DM, please allow us to get back to you.

@xnich12 Hi there, we're sorry for the frustration you've experienced with your billing and the delay in response. Please send us a DM with your email on file or contact our live chat support at classpass.com/contact, and we can have a member of our team follow up with you.