Client Experience Enterprise Hub

Hey @enterprisecares I would have rented my car for 15 Days from you (as I had planned) at the Dallas Airport but your payment system didn't work and the staff was clueless ! I ended up renting from Your competitor EuroCar !

@CountryMusicEmo Hi, @CountryMusicEmo Thanks for getting in touch. I’m really sorry to hear about the issue. To help us look into this for you, could you please pop us a direct message with your email address and reachable mobile number, We’ll do our best to get it sorted for you.

@Enterprise u mad a complaint and then someone tries to scam you!!

Do not use this scum bag company. They left me stranded at the airport for a small crack in my license which I didnt know was there. TSA accepted the same ID and another company scanned it just fine. Left me at the Tampa airport for this small defect. SCUM @Enterprise

@HotTakes5 Hi, Kindly follow us and send a DM so we can prioritize your case and assist you promptly as soon as possible. 💬 @HotTakes5

@seahorse1974 We have already replied to your DM kindly take a look and follow back for quick assistance and updates. Thank you @seahorse1974

@Enterprise 5 calls to chase up the refund promised by your Braintree branch. Was told it will take 5 working days, 3 weeks later still no refund ! . 3 calls to Braintree ,2 to customer service, escalated to area manager, promised a call, still waiting, get it sorted.

@seahorse1974 Thank you for reaching out. Can you please follow and DM us so we can respond and assist. Regards, Milton

@seahorse1974 Hi, Kindly follow us and send a DM so we can prioritize your case and assist you promptly as soon as possible. 💬 @seahorse1974

@Enterprise Why am I getting hung up on when I call my local Enterprise location to try to get a situation resolved?

@Wolfie713 Hi, Kindly follow us and send a DM so we can prioritize your case and assist you promptly as soon as possible. 💬 @Wolfie713

@ERH18 Hi, Kindly follow us and send a DM so we can prioritize your case and assist you promptly as soon as possible. 💬

@ERH18 Hi, Kindly follow us and send a DM so we can prioritize your case and assist you promptly as soon as possible. 💬 @ERH18

@enterprisecares Pay extra to rearrange. Pay extra to not have to pay 5k if there's 2 bits of accidental damage to the vehicle. the price for the rental is never what you see, you're threatened with extortionate prices unless you pay more. It's a joke. 5k is 10% of the overall vaue of the van.

@Mattyybee Hi @Mattyybee Thank you for reaching out. Can you please follow and DM us so we can respond and assist. Regards, Milton

@enterprisecares this can't be real! You just rang me telling me that unless I take our your extra insurance, any accidental damage will be charged at 2.2k per item damaged. Absolute scam!

@Enterprise Eso ya lo hice la última vez, y no funcionó. Así que espero el reintegro.

@jmmulet Gracias por contactarnos. Síguenos y escríbenos por mensaje privado para que podamos responderte y ayudarte. Saludos, Milton.

Hola, @Enterprise, alquilé un coche en octubre y pagué la reserva por adelantado. En la fecha y hora indicada no me facilitasteis el coche porque "no teníais disponibles". Tampoco hoja de reclamaciones. He llamado 4 veces para solicitar la devolución del dinero. ¿A qué esperáis?

Dicho esto. No alquiléis coches en @Enterprise. No sabes si van a cumplir el servicio pagado, y luego se desentienden a la hora de devolver lo que te han cobrado, por un servicio que no te han dado. Lo que no sé es cómo siguen operando. Esto pasó en la delegación de León-RENFE.

@jmmulet Disculpe las molestias y la experiencia que esto le haya causado. Ya le respondimos a su mensaje directo. Por favor, échele un vistazo y síganos para obtener asistencia y actualizaciones rápidas. Gracias. @jmmulet

@midwestAUdude We have already replied to your DM kindly take a look and follow back for quick assistance and updates. Thank you @midwestAUdude

@enterprisecares Fox your damn phone system. When I need to speak to someone at the local office, ring the damn office.