@aka_mishra2890 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
Client Escalation Helpdesk
29 posts
@VirginAtlantic I have sent an email on the above address. Could you please take a look
English
@VirginAtlantic - Highly highly disappointed with your airlines. I have lost thousands of euros because of your lack of communication and lack of professionalism in providing the right information. Its not ok to loot money from passengers like this!!!
English
@sharonantro Hi, this is Amanda. I would like to help you with this concern kindly follow back. And DM me, that I may assist you. Thank you.
English
@VirginAtlantic in due to check in with my flight tommorow and I’ve noticed my name is spelt one letter wrong will this be okay as I’ve tried to call and no response and tried the chat button but again no response ?
English
@Antro12Phil Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
@Virgin, @VirginAtlantic hi I have a flight tomorrow but one of the letters in my surname is incorrect, can I sort this at the check in desk tomorrow or can you please help me
English
@Davib91738 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
@sharonantro Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
@VirginAtlantic I’ve rang the customer help line and they have said to come
Back before check in , I’m just stressing incase I don’t get it sorted
English
Hi, this is Amanda. I would like to help you with this concern kindly follow back. And DM me, that I may assist you. Thank you.
The Modest Investor@modest_investor
@JMT___ @xdamisi @VirginAtlantic @Andy_86uk thanks for this.. yeah they did the same for me in the end.. "I can confirm that I've cancelled your booking and requested a refund for you. You will get an email confirming this within 24hrs. Please note that refunds are currently taking up to 7 working days to process"
English
@modest_investor Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
@JMT___ @xdamisi @VirginAtlantic @Andy_86uk thanks for this.. yeah they did the same for me in the end.. "I can confirm that I've cancelled your booking and requested a refund for you. You will get an email confirming this within 24hrs. Please note that refunds are currently taking up to 7 working days to process"
English
can’t believe @VirginAtlantic still hasn’t cancelled my flight to dubai tonight 😭pls just give me my money back x
English
@leeh24 Hi, this is Amanda. I would like to help you with this concern kindly follow back. And DM me, that I may assist you. Thank you.
English
@British_Airways @VirginAtlantic @BBCBreaking @SkyNews British carriers are lining their pockets at people misfortune trying getting home from Asia avoiding the UAE. Both airlines should ashamed. Prices gone up £500 to 2k and above… I hope people will rethink using in future!!
English
@tardisaliens Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
Virgin Atlantic. Business Class. January 2025. Sauvignon blanc. Sweet. Yummy. South African? Not the one in Aldi.
English
@FionaMRobinson3 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
@jamiebsmith @British_Airways @VirginAtlantic I would imagine traffic is heavily restricted to and from the airport. Not sure who would be in charge of coordinating those flts.
English
An update for our customers - 05 March.
Update 14:00 GMT:
British Airways’ flight from Muscat, Oman on 8 March is now fully booked. We are constantly reviewing the situation and will continue to do everything we can to support our customers and colleagues in the region, and if we are able to, we will add additional services.
English
@BlickyIan Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
@curlyboy1975 I think @VirginAtlantic fly to DXB ! - Not sure if it's B787 or A350 - They still have the best crew !
English
I actually got told off on the ramp for taking this picture - Location Sydney .. not sure why but then again I got told off by customs at Sydney twice - once for wearing a blue jumper and once for having shoe polish in my flight bag ..Oh how I miss those days ! I do miss the A346
English
@simon_prickett Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
@BlickyIan @curlyboy1975 @VirginAtlantic It’s usually a 789. I miss Virgin’s 343s too. I did so many trips on both of their 340 types, usually between IAD and LHR.
English
@xdamisi Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
@JMT___ @modest_investor @VirginAtlantic @Andy_86uk that’s wild, i had to pay a cancellation fee for mine a couple days ago!
English
@nikki_r22 Hi, this is Amanda. I would like to help you with this concern kindly follow back. And DM me, that I may assist you. Thank you.
English
@VirginAtlantic Fantastic flight on VS354 from Heathrow to Mumbai on 4 March with @VirginAtlantic ✈️
Wonderful crew, great service and such a smooth journey. Thank you for looking after us so well — a lovely start to our trip to India 🇬🇧➡️🇮🇳
English
@nikki_r22 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
@5ezsml53925 Hi, this is Amanda. I would like to help you with this concern kindly follow back. And DM me, that I may assist you. Thank you.
English
@VirginAtlantic “Hello, I tried to check my flight VS243 but it didn’t appear. Could you please confirm if the flight is still operating and that there are no issues? Thank you.”
English
@VirginAtlantic it would have been nice if you'd informed you'd moved our flight back by 2hrs! VS302 Sept
What happened to the seat selection we had paid for? Currently it's showing I have to select again.
We've already paid to select seats for 2x pax for both legs
English
@5ezsml53925 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
@VirginAtlantic “Hello, I tried to check my flight VS243 but it didn’t appear. Could you please confirm if the flight is still operating and that there are no issues? Thank you.”
English
@VirginAtlantic selecting economy seats london to miami. Three seats one behind the other blanked as if nothing there up the middle row, what does this indicate.
English
Hi, this is Amanda. I would like to help you with this concern kindly follow back. And DM me, that I may assist you. Thank you.
ian mays@curlyboy1975
@BlickyIan @VirginAtlantic Odd if you book through Virgin Holidays you fly with emirates that’s been the way for a few years now normally get a A380 out and either A380 or a B777 back
English
@curlyboy1975 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
English
@BlickyIan @VirginAtlantic Odd if you book through Virgin Holidays you fly with emirates that’s been the way for a few years now normally get a A380 out and either A380 or a B777 back
English
Hi, this is Amanda. I would like to help you with this concern kindly follow back. And DM me, that I may assist you. Thank you.
lee hunter@leeh24
@British_Airways @VirginAtlantic @BBCBreaking @SkyNews British carriers are lining their pockets at people misfortune trying getting home from Asia avoiding the UAE. Both airlines should ashamed. Prices gone up £500 to 2k and above… I hope people will rethink using in future!!
English