Concentrix

The fastest way to humble an AI pilot? Put it in production. That's when your disconnected systems, inconsistent data, and hidden human judgment starts showing up. Read the blog to see what it takes to scale AI in production → cnx.li/fUUwR

In a new @ForbesTechCncl article, Kathryn Harrison, our GVP of Strategy and Business Operations, joins fellow technology leaders to share the one question every leader should ask before saying yes to AI. Read the full article: ow.ly/rbUn50Zn5To

Plot twist: Your biggest AI opportunity is hiding in complaints, escalations, and abandoned journeys. Here's why Failure Intelligence is becoming the blueprint for AI that actually scales. cnx.li/QQuyO

We're heading to TrustCon 2026 to connect with the people building safer platforms, stronger communities, and more responsible AI. If you're attending, come meet the Concentrix team. We'd love to talk trust, safety, and what's next. ow.ly/J9aA50Zmr5x

At the Indonesia Digital Banking Summit 2026, the conversation moved beyond AI pilots. Banking leaders are asking tougher questions: How do you scale AI? Modernize securely? Connect fragmented systems? Here's how to build for #NewRealities → cnx.li/ZLwIR

Your AI rollout has one bug the vendor can't patch: trust. Buying the platform is easy. Getting people to use it is the hard part. Real adoption starts with experimentation, confidence, and permission to learn. Real starts here. #NewRealities cnx.li/TajhI

Day 1 at the 8th GCC Leadership Conclave 2026! Leaders came together to discuss what's next for India's GCC ecosystem, from AI and intelligent operations to enterprise transformation at scale. Great conversations so far. If you're in Hyderabad, come say hello!

ICYMI: We dropped our 2026 Sustainability Report earlier this week. Here's a look at our 5 Impact Areas that reflect how we're creating meaningful progress for our people, communities, and the planet. Explore the full report → cnx.li/XJgce #PowerOfOne

Great conversations this week at the FinCrime Leaders Summit Southeast Asia 2026, where we led a roundtable on how financial institutions are operationalising fraud and scam prevention across SEA, combining human expertise with AI capabilities. Thanks to everyone who joined.

Behind every sustainability report are stories that don't fit in a chart or headline. From expanding access to education to empowering future leaders and supporting local communities, here's a glimpse of our impact. Explore our 2026 Sustainability Report: cnx.li/JCGEK

Our 2026 Sustainability Report is here. 🌱The greatest impact happens when sustainability is built into the way business runs, creating measurable value for our clients, partners, game-changers, and the communities we're proud to be part of. cnx.li/gvuqt #PowerOfOne

Luckily, this isn't a multiple-choice test. The organizations seeing real AI ROI aren't choosing between better data or better workflows. They're fixing the foundation across the board. The blueprint for breaking through the AI scale barrier is in the blog cnx.li/CvZTr

Good news: you don't need to rip and replace to make AI work. Most enterprises already have the pieces. The real challenge is connecting data, systems, and workflows to unlock what's already there. That's where the real ROI starts. cnx.li/TajhI #NewRealities

If you could fix ONE thing to help AI scale faster, what would it be?

Turns out AI isn't the hardest thing to change. Organizations are. The biggest obstacle to scaling AI isn't a technical limitation, it's years of underinvestment, siloed teams, and known problems that AI simply exposed faster. Break through here → cnx.li/CvZTr

That's a wrap on @NICELtd World London! One thing was clear: AI has moved beyond the pilot. A highlight was seeing our partnership with Currys recognized with an Excellence in Engagement Orchestration award. Thanks to everyone who stopped by!

To automate or not? That is the question. 🎭 Kathryn Harrison keeps it simple: if it's repeatable, automate. If it needs empathy or judgment, keep humans in the loop. And before you deploy anything, ask if you actually have the data. cnx.li/TajhI

48% of adults believe friendly fraud is reasonable under certain conditions. What does that mean for fraud prevention? Join us and our partners @Genesys at @TheACFE Global Fraud Conference to explore how changing consumer behavior is reshaping fraud. cnx.li/IXXLD

Chris Caldwell explains on the @BBGIntelligence Generative AI Forum why the next wave of enterprise value won't come from the AI model itself, but from everything built around it: orchestration, security, and intelligent experiences. cnx.li/TajhI #NewRealities

$30–40B invested, yet 95% of organizations haven't seen P&L impact. Messy data, broken workflows, and content nobody trusts are the real blockers. Scale comes from fixing the foundation, not buying another AI tool. Read the full breakdown → cnx.li/CvZTr