UCC Consumer Affairs

We present the final UFF 2026 Film Screening* Schedule. From 25th May to 4th June, come through and experience the best of Uganda’s 2025/2026 cinema at @CinemaxUg, @NuMaxCinemas, and @emtcinemas. The screenings will feature nominated films, from which we’ll vote for our favourite in the Viewers’ Choice category. Get yourself or your loved one a ticket for only UGX. 15,000. See you at the cinema! #UFF2026 | #UgandaFilmFestival | #DigitalUganda @UCC_ED @ConsumerUCC @UgandaFilm @Bbossa

Bots and ‘synthetic friendships’ can blur boundaries, especially for children and young people. AI should support learning and wellbeing; not replace real human connection. Awareness and guidance matter online.@UCC_Official @ConsumerUCC @MoICT_Ug @GCICUganda @UgandaMediaCent

Cloud computing offers scalability and efficiency but is also a shared responsibility. Secure configurations, strong access controls, encryption, and regular monitoring help balance opportunity with risk. Cloud security starts with best practice.@UCC_Official @MoICT_Ug

Recognizing and avoiding online scams targeting our children. #ChildOnlineProtection #GoldenPosts

Protect your children online by staying invloved. Set clear rules for internet use such as; Enabling parental control, monitoring apps and websites they access and encouraging open conversations about online risks such as online bullying, scams and inappropriate content. #ChildOnlineProtection #GoldenPosts

Online radicalisation and unsafe trends often spread through viral challenges and echo chambers. Stay alert, question extreme content, talk openly with young people, and report harmful material. Safety starts with awareness.@UCC_Official @ConsumerUCC @MoICT_Ug @UgandaMediaCent

We continuously track network performance nationwide to ensure that service providers meet the Quality of Service standards outlined in the regulations. But monitoring alone isn’t enough; to make real progress, we need your involvement. If you’re dealing with persistent slow speeds, frequent drops, or poor service, don’t just vent in the posts and comments. Submit formal complaints so that we can investigate, engage the operator, and push for improvements that benefit everyone. To Submit, use; Toll-free: 0800222777 Email: consumeraffairs@ucc.co.ug #ConnectedUg2030 | #DigitalUganda @UCC_ED @ConsumerUCC @UgCERT @Bbossa

@UCC_Official says Your voice matters. @ConsumerUCC Feedback Boards are now available at selected access points for the public to share feedback on Telecom, Broadcasting, Postal & Courier, Data See it. Report it. Help improve service delivery. #ConnectedUganda2030 #GoldenPosts

A 20 MINUTE SHOW SHOULDN'T TAKE 2HOURS Slow internet disrupts work, learning, and entertainment. UCC is collecting public feedback on internet service quality across Uganda. If you’re experiencing slow speeds, buffering, or frequent disconnections, we want to hear from you. Share your feedback at our customer boards: - Airtel Service Center, Forest Mall, Lugogo - MTN Service Center, Kyaggwe Rd Contact: 0800 222 777 | complaints@UCc.co.ug | @consumerUCC Reliable internet is key to a Connected Uganda 2030. Beera Sure. #ConnectedUganda2030 #BeeraSure #GoldenPosts

The public is advised to remain vigilant against fraudsters impersonating telecom staff and regulators. Neither telecom operators nor regulators request personal information, PINs, or mobile money details over unsolicited calls. We encourage the public to report suspected scam numbers and incidents to the respective service providers and relevant authorities for investigation and action. Online safety is a shared responsibility. Stay alert. #StayAlert

Good morning @mtnug, This number 0765334371 (probably stolen as it’s registered to BEATRICE KEDI) called me and a man with very good English claiming to be from MTN threatened to block my number with scam claims.😂😅 Kindly take note, verify ownership and follow up accordingly.

Before handing a gadget to a child, take time to prepare it. Set clear rules, enable parental controls, choose age‑appropriate apps, and keep communication open. Safe use starts with informed parents.@UCC_Official @ConsumerUCC @MoICT_Ug @GCICUganda @UgandaMediaCent

HOW IS YOUR RADIO RECEPTION LATELY? UCC is collecting public feedback on radio reception quality across Uganda. If you’re experiencing poor FM signal, interference, or coverage gaps, share your experience with us. Customer Feedback Boards: - Airtel Service Center, Forest Mall, Lugogo - MTN Service Center, Kyaggwe Rd Contact: 0800 222 777 | complaints@ucc.co.ug | #GoldenPosts #BeeraSure

Here's a sneak peek into the Uganda Film Festival gala night 2025. What a celebration it was! Now get ready for a BIGGER, BOLDER, and MORE SPECTACULAR show. The biggest event on the UG social calendar is loading...are you ready? #UFF2026 #UgandaFilmFestival #FilmUganda @UgandaFilm @UCC_ED @ConsumerUCC

YOUR CHILD’S DIGITAL SHADOW IS BEING CAST TODAY; WILL IT HAUNT THEM TOMORROW? Every post is a permanent footprint. Before sharing photos or details, pause. Is it necessary? At @UCC_Official, as we bridge the digital divide and improve access for all Ugandans, safety remains our priority. Respecting a child’s digital consent is vital for their future security in our growing digital economy. As we connect the unserved, let’s ensure our most vulnerable are protected from online risks. Think before you click. Protect their future today! #ChildOnlineProtection #DigitalUganda #ConnectedUg2030

The stories are ready. The screens are set. From 25th May to 5th June, the magic of Ugandan cinema comes alive in all major cinemas. From Feature films to Animations This is a celebration of our stories on the big screen. Plan your dates #GoldenPosts .@UgandaFilm | .@UCC_Official

@UCC_Official is collecting feedback to improve call quality across the country. If your network has been letting you down, now’s the time to speak up. Share your experience at: - Airtel Service Center, Forest Mall, Lugogo - MTN Service Center, Kyaggwe Rd Or contact us: 0800 222 777 | complaints@UCc.co.ug Connected Uganda 2030 depends on real feedback. #BeeraSure #GoldenPosts

Uganda, are you ready? The Uganda Film Festival is back! This year's edition promises more excitement, learning & unforgettable moments. It's time to celebrate Uganda's storytellers. #UgandaFilmFestival #UFF2026 @UgandaFilm @UCC_ED @ConsumerUCC

Before sharing a child’s photo or details online, pause. Ask if it’s necessary, limit visibility, and respect children’s digital consent. What you share today can follow them tomorrow. #ChildOnlineProtection @UCC_Official @ConsumerUCC @MoICT_Ug @GCICUganda @UgandaMediaCent

Did you know? All legit courier and postal operators must be licensed by UCC. To keep your items safe and trackable, take a minute today to check the list of licensed operators on our website. Be cautious, choose wisely, and support the legit ones. Link: ucc.co.ug/postal-and-cou… #ConnectedUg2030 #DigitalUganda @UCC_ED 📸Courtesy

IS YOUR TV PROVIDER MAKING YOU MISS OUT ON THOSE GAMES? Buffering during EPL? Channels disappearing after you paid? Poor customer care? Your TV provider shouldn’t make you miss the big games. UCC regulates Pay TV services in Uganda, and we’re collecting your feedback to hold providers accountable. Visit our digital feedback kiosks: Airtel Service Center, Forest Mall | MTN Service Center, Kyaggwe Rd Toll Free: 0800 222 777 | complaints@ucc.co.ug #BeeraSure #GoldenPosts