Contact Energy

@mollogio Sorry for the delayed response! If you're without power, we always recommend to contact us. Outage notifications are either sent by us, or your network, depending where you are. Feel free to get in touch! contact.co.nz/support/contac… ~ Jessie

@ContactEnergy are you guys going to update power outages? Or do i have just wait while the power goes out again? Are we in Lisbon at the moment? You'd think with the prices that you gouge out of us that you'd keep us updated.

@DesignAesir Hey there, so sorry to hear your fibre is cutting out! Our Broadband team are available on 0800 641 502 8am-6pm Monday -Friday and 8am-4pm on Saturdays. If you can't reach them this way, try messaging us on Facebook! We also have no exit fees for cancelling broadband ~ Kenzie 🌸

@ContactEnergy Three nights in a row and my Fibre has cut off a approximately 2:30am When I'm working. No outages listed, no notifications on network effort from you guys. I know 100% it's not on my end, I'm a former network engineer and tech for Ultra fast fibre, Trust power

@Mul01NZ @CarlBMenger @nzfirst @actparty We are on our way to be net zero by 2035 👷‍♀️ check out more about we are doing to our shared home, Aotearoa New Zealand contact.co.nz/aboutus/goodto… ~ Kenzie 🌸

@CarlBMenger Well done Ethiopia. Why is NZ so far behind.. @ContactEnergy @nzfirst @actparty

BREAKING: Ethiopia now provides 2.5% of global #Bitcoin hashrate with 100% renewable energy, set to double next year. 🇪🇹

@matteastnz @mattchannz @morganfrnchstgg Price increases are never ideal! When prices increase across the supply chain, it means higher energy costs for our customers. If you'd like to chat about this more or make sure you're on the best plan, feel free to reach out. contact.co.nz/support/contac… ~ Kenzie 🌺

Fark me... More price increases, this time it's electricity from @ContactEnergy . 😡

@matteastnz @mattchannz We've invested double our profits into renewable developments to ensure we have sustainable power for years to come. Even with the increased costs of supplying electricity to Kiwi homes we have only partially passed on the increased cost of energy to our customers 🙂~Laura

@JanetGreig @GaryPayinda We've invested double our profits into renewable developments to ensure we have sustainable power for years to come. Even with the increased costs of supplying electricity to Kiwi homes we have only partially passed on the increased cost of energy to our customers ~Laura

@ContactEnergy @GaryPayinda Thanks Jessie. But, the $235 million profit? Couldn’t some of that have been channeled back to your loyal customers? 🤔

@deepostsstuff81 Sounds like there has been some confusion! 😬 You don't need a smart meter for our Basic or Broadband Bundle plan. Get in touch and we can clarify the plans for you 🙂 ~ Jessie

Mum got an email from @ContactEnergy asking her to sign up to a plan to avoid the amount her current (nonexistent) "plan" will increase by. They recommended their Simple or Broadband plans. The catch? Gotta have a smart meter (which we don't have / don't want).

@GaryPayinda Oh no! Price increases do cause a shock sometimes 😕 You can read all the info regarding the reasons for increases below. Flick us a message and we can go over your plan to make sure you're on the right one!🙂 ~ Jessie contact.co.nz/pricechangefaq

@JanetGreig @GaryPayinda We understand the daily charge increase can be concerning! 😕 The government is phasing out low user and you can find out all info regarding this here: contact.co.nz/pricechangefaq ~ Jessie

@GaryPayinda @ContactEnergy And Contact are laying some blame on the useless government too 🤷🏻‍♀️

@deepostsstuff81 Pricing varies from plan to plan ⚡ So we can look into the current plan and pricing, please send us a PM 💬 contact.co.nz/support/contac… Find more info about our current plans here - contact.co.nz/residential/al… ~ Jo

@RogeCarla Eeek bring stuck without internet is never ideal 🙃 Sorry we seem to have missed your post! If you're still facing issues we're keen to help - just send us a message over Facebook Messenger or Whatsapp 🥰 ~Laura contact.co.nz/support/contac…

@QueenBadegg Oh no, never ideal when you are unable to get connected 😳 Follow this link for more info around how to connect - contact.co.nz/support/broadb… Still having issues ? Send us a PM 💬 ~ Jo contact.co.nz/support/contac…

@ContactEnergy I have been trying to get in touch with somebody since yesterday to get my modem up and running, I am not getting any help as nobody is answering the phone or calling me back !??!

@TimHaines If only ! We've been crazy busy lately and are trying our best to answer all calls and online queries in a timely matter😩 Send us a PM and we can help you out there rather than waiting on the line 💬 ~ Jo contact.co.nz/support/contac…

Starting to think @ContactEnergy has only one person answering their phone, and they're outside cooking a BBQ right now.

@dairymanNZ After the long weekend our call centre has been super busy. We're really sorry about the long wait times for the phone at the moment!! Keen to help out with getting you access online. If you're still having trouble, send us a message on Facebook Messenger or Whatsapp 🙂 ~Laura

I wouldn't mind so much @ContactEnergy but I can't even access the damn website

@dairymanNZ Eeek ! Sorry for the delay you have experienced when trying to get through 😩 We have seen a massive influx of queries after the long weekend. Send us a PM and we can help you out through chat instead 💬 ~ Jo contact.co.nz/support/contac…

@TriggerWorld Oh no ! Sorry to hear you were affected by the unplanned outage 😩 The issue has since been identified and resolved ⚙ Still having issues accessing the net ? Follow this link for troubleshooting tips - contact.co.nz/support/broadb… ~ Jo

@ContactEnergy internet outage point chevalier when will it be back on? Chorus saying only 25 affected in greylynn but not true, help?

@akashboaz Hey Akash 👋 We experienced a massive unplanned outage, impacting the Northpower- Whangarei area & the Chorus-Auckland area! Everything has now been resolved & your internet should be up & running 🙌 ~Callie 🌞

@ContactEnergy The broadband is down for more than 45 mins now! And I have been on hold on one of your numbers for the last 20 mins. Any idea what’s happening. When will the broadband be restored??

@johnreader Hey John 👋 Sorry to hear you have had a hard time getting ahold of us today! We've had lots of people calling us right before the holidays 🎄 Flick us a PM with your account details & we can help get you sorted: contact.co.nz/support/contac… 👀~Callie 🌞

@ContactEnergy on-hold 45 minutes and counting!! Not happy at all. I think this is the first time I have had to call in 5 years with you as a customer!!

@Loddeh Hey! Looks like you have messaged us on Twitter, we currently only provide message support on facebook/whatsapp. Follow this link contact.co.nz/support/contac… and select your preferred option. We can't wait to help!

@Loddeh Eeek! Being stuck without power is never ideal 😟 We're keen to help. Our messaging channel isn't a live chat, so for any urgent queries it's best to call us for help ASAP ~Laura contact.co.nz/support/contac…