Scott Cooksey, CSP

@RobertMSterling @Ideapath Masterclass is customer service and accountability. I wasn’t even on that flight and I wanted to clap!

I just had the craziest experience at the airport. We are about to board a flight to Atlanta when the pilot from the incoming plane walks out of the jetway. Guy is probably late 50s, salt and pepper hair, military look. The kind of pilot you instantly feel good about seeing on your flight. Pilot walks over to the counter, gets on the PA system, and starts addressing everyone. “Folks, I’ve been doing this a long time. Flying one of these jets is easy. The hard part is looking at 130 people and telling them their flight is going to be delayed.” Audible groans throughout the boarding gate. Most people here are flying to Atlanta as a layover before another flight. 130 people just had their day become a complete mess. The pilot goes on. “I get it, trust me. But here’s the deal: During our landing, we had a small mechanical issue. I’m not your pilot for the next leg, but I don’t feel confident the jet’s safe to fly until we have a mechanical team look it over, and I don’t feel comfortable asking the next pilots to fly you guys until we get confirmation.” He points at the agents next to him behind the counter: “Now, none of this is the agents’ fault. Please be kind to them. I’m the one who made this decision, not them, so any inconvenience you experience is my fault. Just please know that I don’t do this lightly, and I’m only doing it because I believe it’s in the best interests of everyone’s safety.” Now this is where the story gets crazy. The pilot puts the microphone down, grabs his suitcase, and all the people in the gate… Start clapping. I’m not joking, everyone starts clapping for the guy. 130 people who just had their travel plans ruined give an ovation to the guy who made the decision and delivered the message. All because he addressed them with decency and transparency, took ownership of the decision, made it clear that it was necessary, and explained why it was in everyone’s best interest. It’s honestly one of the best examples of strong communication—of strong leadership, for that matter—that I’ve seen in a long time. @Delta, whoever your Atlanta to Wichita pilot was this morning, he’s one of the good ones. Please tell him the delayed passengers of flight 1637 appreciate what he did.

@OleTimeHardball @GlenHallJr No kidding. What in the world is going on over at ESPN? Covid era “feats of strength” and other ridiculous “sports” ?

The decline from this photo, to the current state of ESPN…

@pappgzz @twilight_lurker @lady_valor_07 They are. I’m just sick of “the machine is going to ask you a question “. Come on. I sat in my car to order….

@CookseyConnects @twilight_lurker @lady_valor_07 So they are paid 15 hr and still asking for 25%?

@pappgzz @twilight_lurker @lady_valor_07 Coffee baristas are not paid on the “tipping wage” scale. 🤷

@twilight_lurker @lady_valor_07 Getting drive thru coffee and those drive thru servers flipping the IPad around with 25% highlighted is triggering.

@EricLDaugh And that robot has more personality than she or her husband

🚨 JUST IN: First Lady Melania Trump just WALKED OUT with an American-built humanoid robot at the White House, for a Fostering the Future AI education event Classiest first lady ever 🇺🇸

@GabrielSterling I’m going to withhold that “apology” until I see a different pattern of behavior. It’s one judgement. As for POTUS’s response, if you support him, I want an apology from you.

With the 6-3 decision against the Trump tariffs, I think we will wait to hear the apology from so many on the Left saying that SCOTUS is a rubber stamp for the Administration. I think we will be waiting a long time for that acknowledgment.

@justinamash Thanks? It was a problem he created! 😂

“Thanks to President Trump for removing the tariffs President Trump placed on these agricultural products. This is what winning looks like.”

@LauraLoomer You spelled “compassionate” wrong, @LauraLoomer

Meet the new American Pope. Of course he’s anti-MAGA and WOKE. Another Open Borders Pope. Gross.

@CNBC So, taking financial tips from a guy who bankrupt a casino? Got it. #FindingOutPhase

Trump says transition period likely for economy and you can't watch the stock market cnbc.com/2025/03/10/tru…

@cowpoke_u @OSUMBB Thank you for the tip. Didn’t know I could access ESPN+ through the other app. And I will never understand why ESPN+ doesn’t have its OWN Roku app. 🤷

@CookseyConnects @OSUMBB So I switched over to Disney+ to watch ESPN on there. Weirdly more stable than Hulu right now.

Who did this edit?! I love it! #CSP #NSASpeaker

@cowpoke_u @OSUMBB You, too?

@OSUMBB I was coming to complain that I couldn't watch this on ESPN+ right now but I see the score and I'm kinda okay watching this Tennis match they have on in your place right now. Please come back

Never mind- whoever drew that circle gerrymandered the 💩 out of it

@Locati0ns Define large. Several MSA’s around $1mm+ people in that circle.

Why aren't there any large cities in this area?

I’ve been to all but three. Maybe four….can’t recall if it was just an airport visit or not.

And if you go inside…I’m pretty good with tech and struggled to get my order in, saw a couple demand to just order at the counter (the worker struggled) and another was argued with by the employee about how to actually order her ( it was wrong anyway)… nobody was accountable.

Man, it’s funny how the movie War Games is predicted to come full circle.

@lippyent Is this in response to “a question on the pad” when I stood at the register or order, or did I have an actual server who took care of us while we enjoyed our meal at a table?

Hmm 😒 🤔?¿

@GovStitt @KristiNoem @drshrum 🤮

It’s a great day for some OSU football! So glad to welcome my friend Governor @KristiNoem to Boone Pickens Stadium for OSU v. SDSU. #gopokes