Gabie Craddock

@zavvi order no 726212667.. Ordered on 29/11/25, no replies to any messages/emails. You have since cancelled the order.. Wheres my refund? Appalling customer service

@lufthansa How convenient

@CraddockGabie Our Customer Relations can only be reached in written via the feedback form, I have no other contact to provide, I am sorry. Please have some patience, until my colleagues review your case and get back to you. /René

@lufthansa I have now been asked to install a third party money payment app via what's app as your system is down. You can't verify who you are, no reference no. Or pass me to a supervisor!

@lufthansa That's the point I need to actually speak to a human!!!! I have not recieved a thing

@lufthansa And radio silence again..aybe a report to EU commission might help

@lufthansa I have also made many phone calls and nobody can help apparently, just fob off bot replies

@CraddockGabie Hello Gabie, have you contacted our Customer Relations via the feedback form lufthansa.com/de/en/Feedback for this issue? If yes, do you have a feedback ID to provide, so that we can follow up internally? /René

@lufthansa I have many feedback ID numbers, many promises of being followed up, all just standard replies. I haven't cancelled or had a flight cancelled, you have charged me three times for a flight. We are now week 6

@lufthansa Just for your info

@CraddockGabie Any refunds are usually made to the original form of payment and not via payment apps. /Dea

@lufthansa I need to speak to a human, why do you make this so difficult. You have taken payment 3 times for one flight!! Refunded one but still waiting for the other. I am constantly filling out forms and the promise of someone getting back to me but get standard bot replies

@_Lufthansa8 Done

@themightyflux @BoomtownFair Are you there? If so, I'm sure your fine in your VIP area with your cold sparkling water and shade!

@CraddockGabie @BoomtownFair 🤞🏻 this is a little bit over exaggerated?

@BoomtownFair come on guys, this is dangerous. We need water!! Can't get to your pumps, queues are horrendous, pumps not working. Stalls profiteering, selling water at £3.50! You need to talk to your vendors or subsidise them!

@BoomtownFair The whole site is carnage, the queues are horrendous only to get near for them to run out or they are boiling! Or spend the whole time going from one pump to another searching! Whilst vendors profiteering! £3.50!!

@CraddockGabie Please could you inform us which pumps/water points are not working as we will need to send the site team to fix this straight away. Please use Woov Map to locate all water points available on site - this is vitally important to ensure you access the water points.

@boardmasters can names still be changed? I need to sell me ticket. Thanks

@HMRCcustomers Paye

@CraddockGabie Hi. Is the refund in relation to PAYE or Self Assessment tax? Rob

Good morning, @HMRCcustomers are here until 8pm to answer your general queries on Twitter. Please don't post any personal details.

@ODEONHelp How do I DM you?

@CraddockGabie Hi Gabie, sorry about the delay. If you still need help with this could you DM me the email address you booked with? - Ollie

@ODEONHelp I need to cancel my tickets, but your online chat doesn't work and I can't see my booking on my account to do this!

@ODEONCinemas I need to cancel my tickets, but your online chat doesn't work and I can't see my booking on my account to do this!