CrossCountry Trains

@mhssly It'll run - you've just had to wait for the Guard, who has been delayed on the train coming in from Birmingham. Hopefully won't be much longer now. ^RM

@CrossCountryUK are you cancelling the late running 19.00 from Cambridge to Birmingham New Street? No information for over 20 minutes. Train load of passengers sat here!!

@inkblots_ Looks at being about a 4-week turnaround at the moment. Shouldn't be long now. Apoligies for the wait. ^RM

@CrossCountryUK emailed about this weeks ago, I’ve not heard anything.

@CrossCountryUK I’m currently on the 12:25 service from Manchester to Bournemouth and the air conditioning has broken in this carriage so it’s sweltering hot, the only alternative we’ve been offered is to stand at the end by the doors - but I’m disabled and can’t do that

@lancekirby2 Hi, this service will be running as booked for your journey today ^Sam

@CrossCountryUK @CrossCountryUK looks like this is cancelled! What is the alternative?

@CrossCountryUK I am getting an earlier train that anticipated. Can you reserve me a seat? I've looked online and it says to contact you. Kind regards

@teamhill888 Hi Lee, yes this service has catering. They are based in coach F and will be making their way through the train doing an at seat service. ^Sam

@CrossCountryUK is there no drinks/ food service on the train from 11:40 Chelt to Manchester No messages, no crew around?? Delayed again but not sure if any refreshments available.

@SarahFreem7151 Hi Sarah, coach B is unreserved on this service. ^Sam

@CrossCountryUK Hi, which is the unreserved coach on 1242 Birmingham to Bristol

@stevedyson Hi. The 10:30 service from Birmingham New Street to Cardiff Central today arrived into Cardiff at 12:24. ^JM

@CrossCountryUK My old mother, aged 87, is on the 10:30 from Bham new street but it’s now showing as cancelled. Do you know where she will get to, and will there be alternatives for her there?

@CrossCountryUK hi, please can you tell me if the 10:30 from B’ham New Street to Cardiff running today?

@lancekirby2 1 x seat reserved for you. ^JM

@CrossCountryUK Currently booked 16.42 Bristol Parkway to York Would like 15.42 Bristol Parkway to York Kind regards

@supersonicsaz1 If you contact the Customer Relations Team directly, they will be able to assist. 03447 369 123 (option 4) Mon-Fri 09:00 - 17:00 Sat 09:00 - 16:00. ^JM

@CrossCountryUK I received this from my delay repay but my train was hour arriving. Trying to appeal but won’t let me select 18th may what should I do?

@AmyLever2000 @NetworkRailEDB These are the only contact details we have for Edinburgh Waverley Lost Property. You can also register your item as lost on the lostproperty.org website.^JM

@NetworkRailEDB @CrossCountryUK I’ve lost a suitcase of mine with precious things in from a family member that has passed. I believe it is at Edinburgh Waverley - been calling lost property all morning but no one has picked up. Please help

@Mickey152959547 If you wanted to appeal a decision to a deley repay claim, you would need to speak to Customer Relations on: 03447 369 123 (option 4) Mon-Fri 09:00 - 17:00 Sat 09:00 - 16:00. ^JM

@CrossCountryUK I dont know how your delay repay works, but you state my replacement bus arrived on time, yet it never turned up until at least 30mins later. So it's clearly a blatant lie. Pointless having delay repay when you don't even stick to facts. #MakeItUpAsYouGoAlong 🤣🤣

@Danielle267 You would need to discuss your claim directly with Customer Relations as we don't have access to the claim handling system. You can call them on: 03447 369 123 (option 4) Mon-Fri 09:00 - 17:00 Sat 09:00 - 16:00. ^JM

@CrossCountryUK I was on the delayed 16:10 from Leeds to Darlington on 1 July and have submitted delay repay but have been told it ‘doesn’t meet the criteria’ when we were told on the train to submit a form- please can someone help?

@pedrogru75 Delay repay claims are taking at least 20 working days to be processed at the moment. If you wanted to chase up a response, you can call Customer Relations on 03447 369 123 (option 4) Mon-Fri 09:00 - 17:00 Sat 09:00 - 16:00. ^JM

@CrossCountryUK Ive had a delay repay claim in since 26/06, what is the reason for not progressing it, please?

@HarthorneJ26356 Hi. This service is running as booked. ^JM

@CrossCountryUK Good morning. I’m booked on the 0730 Birmingham to Cardiff today. Is it running as normal?

@smod123 Hi there. To book Passenger Assistance, please call our team on 0800 030 9224, and they can make suitable arrangements for you. Please see here for more details: crosscountrytrains.co.uk/customer-servi…. ^SR

@CrossCountryUK Hiya. Can you point me in the right direction. Im off to Skegness on the 29th of july and I need to book assistance ? I change at Nottingham and transfer to EMR . Do I have to book assistance for 2 companies ?

@ricky_chotai @NetworkRailBHM The 17:30 service? ^JM

@NetworkRailBHM any reason why you announced the 17.30 Manchester Piccadilly as cancelled and then just now it's running @crosscountryuk .

@NickSwift99 You could call the Web Support Team. Their phone lines are still open. 03447 369 123 (option 2, then option 1 to make a new booking or option 2 to amend an existing booking) ^JM

@CrossCountryUK Would love too but I always use XC to book XC trains after a poor experience with one of the more popular alternative providers. Is there no way of buying through XC at this time of day?

@CrossCountryUK tried buying tickets but your web site doesn’t seem to be accepting Amex or Visa. Is it broken?

@PhilippaHulse18 Coach B will be unreserved on the 19:01 service. ^JM

@CrossCountryUK Do you know which carriage is unreserved on the 19:03 B’ham NS to Manchester Piccadilly?