Cult Beauty

@duuuuh23 Hello👋Please drop us a DM so we can look into this for you. Thank you -Rosie, CB✨x

@cultbeauty You need to reply to me immediately and reship my order because I postponed it only once.

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@duuuuh23 Hey👋I'm sorry to hear that you have had some trouble! Please drop us a message so we can look into this for you. Thank you -Rosie, CB✨x

@cultbeauty Hi, my order shows as delivered, but the shipping company confirmed it was returned to you. Order number: 749775357 Please confirm when you receive the returned parcel and issue my refund.

@KK__kumari Hi there, thank you for reaching out. Could you please send over a DM via one of our social channels and a member of the team would be happy to help! Thank you, Courtney, CB✨x

@cultbeauty -please can somebody contact me. Am getting nowhere with your chat facility!

@Biijoux123 Hi there👋 A response has been provided to you with a further resolution. If you have any further questions, then please do not hesitate to get in touch and a member of our team will be happy to help. Thank you✨- Macey, CB x

@cultbeauty Thanks I’ve replied to your DM

@cultbeauty I placed an order on Monday for next day delivery I still don’t have it. You now have a promo on the spf range where you get £10 back. Very disappointed with the service and slow delivery. I had chased previously with your live chat but was just told to wait longer??

@Biijoux123 Hi there👋 I have popped a response over to you, a member of the team will be back in touch shortly. Thank you✨- Macey, CB x

@cultbeauty I’ve received an email from your courier investigations team but the email states at the top “do not reply”. How would be best for me to reply to the email from your team?

@ou_ssei Hi there👋 We do apologise for the upset caused. Please do respond to my DM with your order details and we will be in touch as soon as possible to help. ✨- Macey, CB x

@cultbeauty svp vous pouvez me renvoyer ma commande svp svp

@Biijoux123 Hi there👋 We truly apologise and have sent you a DM to help with this for you. Thank you✨- Macey, CB x

@cultbeauty You’ve DMd to let me know it’s arrived today and I’ve come home to find no parcel. I chose next day delivery as I’d be home to receive the parcel. I live on a terraced street which isn’t ideal to leave a parcel at my front door where all can see it

@AnnSkelly3 Hi there👋 We do apologise and ae pleased to see that this is now resolved for you. Thank you✨- Macey, CB x

@cultbeauty It was the Chasing the sun edit. Thanks

@cultbeauty Hi, is there a problem with your website this morning? I'm trying to order the travel edit and I'm having problems.

@AnnSkelly3 Hi there👋 We do apologise and are happy to help, please confirm your order number that you have contacted through? Thank you✨- Macey, CB x

@cultbeauty Thanks Macey. I've uninstalled the Cult app and managed to get through and do it with through email. Bit disappointing that l had to go through all that rigmarole. The customer service whilst using the app was shocking. Spindile had the nerve to ask if I'd do a survey at the end

@Siakamajeed Hey Siaka, please check your Twitter Inbox. Thank you! Jade, CB✨x

@cultbeauty Hi Jade. I have not received your DM

@cultbeauty I cancelled an order within an hour but was told its too late. Iv already received a refund from paypal but want to return the product but am told il have to pay for it. This is wrong. Why cant i get a free returns label. Bad customer service from you!

@Siakamajeed Hey Siaka, please check your Twitter Inbox. Thank you! Jade, CB✨x

@cultbeauty Hi Jade I havent received your DM.

@xxddcco Hey! We would love to look into this further for you. Please could you kindly DM us & we will be in touch. Thank you! Jade, CB✨x

@cultbeauty hi, royal mail have lost track of my parcel I returned from your site completely, there’s evidence of time stamps of when I put it in the royal mail in post lockers using your £2.99 label. They’ve told me to contact the company which I bought it from ???

@BIddaoudi @thehut_com Thank you Jay, we have since been in touch to help. Thank you! Jade, CB✨x

@cultbeauty @thehut_com I have sent the official complaint including full details via Instagram. Hope i will hear back regarding this unexpected scenario

@cultbeauty My account has been closed without due process, which raises serious concerns regarding fair treatment. Had my account since 17.4.2024 and my spending is £39116. I have sent a formal complaint to customerservice@cultbeauty.co.uk and to @thehut_com @TheHutGroup

@ou_ssei Hi there👋 Apologies for any upset caused by this. Please see my recent message so our team can help? Thank you✨- Macey, CB x

@cultbeauty I never received my order it’s been two weeks , it say it been delivered in my mailbox but it’s false

@Ceren_ Hi there👋 We do apologise. The team will handle this accordingly for you through our Social platform. Thank you✨- Macey, CB x

@cultbeauty I’ve messaged on Facebook, but if it’s the same team as the live chat on your site, I won’t get an answer - they haven’t been very helpful

@cultbeauty hi, I want to place a click and collect order but no collection points are showing. Are there none in East or Central London?