Bij_.

@cultbeauty Thanks I’ve replied to your DM

@Biijoux123 Hi there👋 I have popped a response over to you, a member of the team will be back in touch shortly. Thank you✨- Macey, CB x

@cultbeauty I placed an order on Monday for next day delivery I still don’t have it. You now have a promo on the spf range where you get £10 back. Very disappointed with the service and slow delivery. I had chased previously with your live chat but was just told to wait longer??

@cultbeauty I’ve received an email from your courier investigations team but the email states at the top “do not reply”. How would be best for me to reply to the email from your team?

@Biijoux123 Hi there👋 We truly apologise and have sent you a DM to help with this for you. Thank you✨- Macey, CB x

@cultbeauty You’ve DMd to let me know it’s arrived today and I’ve come home to find no parcel. I chose next day delivery as I’d be home to receive the parcel. I live on a terraced street which isn’t ideal to leave a parcel at my front door where all can see it

@Biijoux123 Hey! I am sorry to hear this, I have reached out to help. Please respond at your earliest convenience. Thank you! Jade, CB✨x

The person on the live chat clearly couldn’t be bothered to help, dismissed me saying to wait another day and be patient when the delivery is already a day late? And the information they gave me was incorrect so they obvs hadn’t checked my query

@cultbeauty I ordered the sun edit and some other things on Monday with next day delivery and it hasn’t even been collected by Evri yet. Now you have a promo where you get £10 back if you order more than £50 of spf. I did message your live chat but they were rude and dismissive.

@Deliveroo I’m still waiting on a reply to the dm you guys asked me to send to sort out my order from Monday.

@DeliverooHelp @Deliveroo I’ve dm’d but still waiting for a reply

@Biijoux123 @Deliveroo Sorry to hear this.  Please report this via the Help section in our app,📱or you can DM us with your order details and email address 👉📨 - SS

@Deliveroo we ordered on Monday, the delivery took nearly 2 hours and I couldn’t cancel it after seeing multiple drivers accept and then reject the order. The food then arrived cold and missing items. I contacted your support and they said they’d refund but it’s not come through

@hm_custserv @hm can I get a reply to my question? I’ve received an email regarding free next day delivery but this isn’t an option listed when I try to complete my order on the website or app.

@hm_custserv Hi, there’s an offer on for free next day delivery but this isn’t listed as an option for delivery when trying to checkout, is there a reason for this?

@hm_custserv Hi, I asked for help with a return a couple of days ago but still haven’t had a reply, can someone help me with my return?

@hm_custserv Hi, I want to arrange a return to my local store as I have accidentally ordered 2 of something but there’s no option for this on your website. Can anyone help please?

@waitrose we bought salmon fillets from your fish counter as a nice treat, asked the guy behind the counter before buying if they were descaled and he said yes to then get them home and be covered in scales. Disappointing to be paying £11 for two and covered in scales 😩

@hm I’ve tried to create a return with one of your customer service reps for an incorrect item sent to me and the wrong item has been selected for the return, if I send my item back I won’t get the correct amount of money refunded. Can this be corrected please?

@hm I placed an order online and one of the items is completely wrong but when I try to organise a return it wants me to pay to send it back although the error isn’t my fault

@tfwrail Could they be obtained at Carmarthen where there would be a change over of train crew? I’m no longer in Cardiff to collect them off the train as travelling up north. At least if someone obtains them I’d know they’re in safe hands

@Biijoux123 @Biijoux123 Hi there, I'm afraid we're not able to contact the Conductor about this. Please register the item as missing with our Lost Property team: tfwrail.wales/lost-property ^Rhys

@tfwrail I can see my AirPods are on 2B61 on the find my map, would the guard be able to check if they’re still there if they have the time please?

@tfwrail hi, just wondered if anyone had found a set of AirPods on 2B52? I’ve just got off at Cardiff central and think I’ve left them there 😩

@SLC_Repayment could some please reply to my previous post?