anonymous

@pensionsdaz electric products develop faults that is why people have jobs to repair the products Darren.

Hiding behind your “30 day” return or replacement policy and suggesting I go without my laptop for week (or longer) whilst it goes away for repair is poor customer service for resolving a fault with a product that has failed far too early to be considered of merchantable quality

@currys I have to say I am disgusted by my recent customer service experiences in relation to my faulty @Lenovo laptop purchased from you. After explaining to your customer service/ repair line that it simply wasn’t viable to send a 5/6 week old laptop purchased to use in my new

@pensionsdaz store agents are technically trained computer technicians Darren. if your laptop is faulty it requires sending away to the currys newark repair centre or you seek a 3rd party for repair. there is no alternative

No attempt to eleven look at the laptop, no attempt to find a suitable repair option. The online/ phone team have simply fobbed me off, passing me off to another part of the business, resulting in a totally wasted journey to the store and still no resolution of the laptop fault.

@dizzybluestone you obviously havent looked very hard on the website and decided it easier to complain. the phone number is there 0344 561 0000 + live chat service

@currys What a joke. You have to be a premium member to DM Currys customer service. No UK customer service phone number, no customer service email, no disability access to complaint, no access to send things back if you paid via paypal. I think trading standards has to be my next move.

Ally: ‘It drives the fans crazy’ Clive: ‘Humans are the problem’ Who do you agree with on the VAR debate?

@AlexJSkates why didnt you simply speak to the store as you were there?

Last Monday I recieved service so bad at @currys I called and complained before I left the car park. Never done that before. Was told somone would come back to me within 48 hours. Still waiting! What should I have expected I suppose? 🫤

@yshippers repair plans do not cover loss of food. this is stated in the terms and conditions

Repair plan when you can’t actually get out of your awful phone loop system!!!!!!!! £568.99 down the drain for the fridge freezer and the food shop I purchased Monday at £162.21 is all now ruined! 😡

@currys awful customer service. Phone lines don’t work and are impossible to navigate. Paid a fortune for a fridge freezer in January that’s now broken. 😡 I’m disabled and can’t deal with the awful level of service you provide. What’s was the point in the paying for the….

@yshippers you would need to call the manufacturer as the product is within the 1st year

@JustCarol___ if the availabilty of the earliest engineer visit is next week.. what do you suggest Carol if its "bullshit" ?.

@laceylady04 @currys Oh I'd be pissed. 🤬🤬 You got a large family to feed. That's bullshit.

Do not ever buy a care plan from @currys ever!! I am about to lose a fridge and freezer full of food! The last customer service person I spoke to was rude and said “there is nothing we can do till next week” like people can afford to lose food!

@castlesrus1 if its still under warranty. its the manufacturers responsibility to arrange an engineer visit..fault confirmation needs verifying before exchange to be arranged. what was the reason for declined repair?

@currys I purchased an oven from you Jan 24 You are refusing to repair it due to living on a houseboat You miss sold the care and repair ins The oven is still under warranty If you cannot repair then you should supply me with a replacement

Your watchlist is about to get a major upgrade!🍿👇

@TwinsplusTwo legal advice for a "scratch" on the floor... bit dramatic.. seriously?..

@currys Ha! No way - you are incapable of replying correctly to the right person. It's been a week of hassle and your property damage team is still messing us about. Currently getting legal advice.

Not only did @currys scratch our floor & are delaying resolution but their idiots on X are still confusing the multiple chats they have going & keep sending me messages for others 🤪🤯. Appalling ‘service’.

@RobTheVampire @currys the opposite. thousands of calls per day to different departments.

@currys Do you never answer your phone

@htfcrach perhaps reading the product description helps

@Heykittygirrrl do you honestly believe "robots" are using the twitter team. ? lol

@currys No! I'm done dm'ing and messing around. Get a human on your twitter team! You're obviously using bots as you didn't read my tweets properly.

.@currys shame on you for only repairing our washing machine and not providing a new one.. it's broken down twice in the space of a few weeks and last time it was fixed the person had to order parts in which took a week! You need to provide a new machine!! It's madness

@Chelsea81287621 do you have real evidence to backup your accusation?

@currys You could just replace my one you’ve damaged

Check this out!💻👇

@Heykittygirrrl you dont have the right to demand a product just be exchanged. there needs to be certain criteria to be eligible for exchange. i.e 3 mechanical faults

@FPL_Red_Devil show some respect and speak to people how you expect to be spoken to

@Cilvrnum they are 2 seperate payment methods janet. 1 is a continuous card payment cc if your card expired a automatic letter is sent to you to inform to notify currys about changing your card details. your agreement was paid via cc not dd

Currys apparently cancels an Agreement paid by DD when bank card expires without continuing to pursue payment! #grossinefficiency.

I made 8 calls t @Currys organisation today having been a customer for 40 years about an existing Agreement and to replace an item same specification. I was told I couldn't. My Agreement had been cancelled. You know how? My card had expired so they cancelled the Agreement!

@djvj1984 you dont receive paper work when a product is written off. you receive a write off voucher via either text or email

@currys Absolutely disgusting have a care policy with you and since 11th May I have been told one thing and another. My machine was written off and I am still yet to receive the paper work in order for me to purchase a washing machine. Care plan- Joke plan!

@blackgen37 what exactly are you expecting the currys twitter online team to do for you as you are actually stood in the store?.

@currys Crayford-been wandering around for 15 minutes and not a single salesperson has offered assistance.

@AndrewVoice3 @currys lines open until 6pm today Andrew

@currys Again nope - please discuss this publicly so you can’t give me the generic we will look into this and call you back in 24-48 hours and never do #sortyourselvesout #whatservice #public

@currys you bunch of liars - taken over a week so far to try and get money back that you have taken and keep telling me will refund in 24 hours - spoke to a manager yesterday who told me they would call back at 11am today still nothing so called only to hear offices closed #theft

@FreddieHillsKF you are the one that got the address if you placed the order

@currys @CurrysSupp73686 How do i make a formal complaint? You have wasted hours of my time because you have got an address wrong and now apparently cannot change it because of security reasons. I need somebody to contact me immediately!! #7411048370