Customer Support//HelpDesk

@HansLadegaard Hi, @HansLadegaard we're really sorry to hear this. Please send us a dm with your booking reference along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. Natalie

@SAS @RT6836358875301 Quite telling you don’t provide a contact number for customer service. The website doesn’t have one either.

Gratulerer Norge! After 28 years, Norway has made it back to the World Cup. We can’t wait to fly the fans across the Atlantic to cheer on the Norwegian team in the US, Canada and Mexico next summer.

@John1722534641h Hi, @John1722534641h we're really sorry to hear this. Please send us a dm with your booking reference along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. Natalie

@SAS I need help with updating my name on my booking. I am recently married and must update my name. I have been on the phone for one hour. Please help me.

@JL73706 Hi, @JL73706 we're really sorry to hear this. Please send us a dm with your booking reference along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. Natalie

@SAS Hi @SAS, I need urgent help with a booking that has an impossible connection. The incoming flight arrives at 16:35 and the connecting flight’s gate closes around 16:50. This is below the practical minimum connection time at Oslo Airport. Could you open your DM?

@alec00005 Kindly check on your inbox please and reply with the information asked please

@SAS They are robots, for over 3 months i don’t have any clarity on what the real status on my claim. They giving me same update repeatedly.

@SAS I lost my baggage on August 31 and still haven’t received it. I’ve contacted support multiple times, but it feels like no one cares or is taking responsibility. This has been extremely frustrating and disappointing. Will someone from your team finally dare to resolve this?

@alec00005 Hi @alec00005 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@alec00005 Hi, @alec00005 we're really sorry to hear this. Please send us a dm with your booking reference along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. Natalie

@SAS I tried all possible ways to connect with the support but nothing. I would rally appreciate if i can get a concrete update and a definitive timeline, not another generic response..

@RT6836358875301 Hi, @RT6836358875301 we're really sorry to hear this. Please send us a dm with your booking reference along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. Natalie

@SAS Hello SAS, I have been trying to have points from several flights added to my account for quite some time. This was agreed over the phone. Now four weeks have passed and nothing has happened. Is there anyone competent I can contact about this? Thank you.

@kybeardruid Hi @kybeardruid Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@CustomerH_it Hello, first please confirm you are actually from @SAS

Stuck in an airplaine for over 3hours at @CPHAirports, supposed to have been in Tromsø already, what is going on @SAS ? First we have to wait for over 2hours in departure queue and now a motor appears dead. Flight likely to be rebooked... Great start to a vacation!

@vanderkooi_c Hi @vanderkooi_c Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@uwurand Hi, @uwurand we're really sorry to hear this. Please send us a dm with your booking reference along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. Natalie

@SAS i was on the SK903 flight today from ARN TO EWR. Can you please reach the crew to see if wallet was found? I went to service desk but they told me no one was answering from the crew at the actual gate. i do not live in nyc so a response would be great

@Sun_Devil_87 Hi, @Sun_Devil_87 we're really sorry to hear this. Please send us a dm with your booking reference along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. Natalie

@SAS Hi! I need help urgently with a duplicate booking caused by a website error. Could you please DM me so I can provide the details?