Customer service //™ Team

@Tracieblueyes "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @Tracieblueyes

Warning- do not buy online from @TheRangeUK their customer service is none existent! I bought a storage unit, there is a part missing & all I get are stupid WhatsApp messages, they told me to package it up, now they want to see the product which I've repackaged! Shocking 😡

@carrey_ka_carr Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you.

@KatAlbert5 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your response.

@CustomerTm1324 Thanks for reaching out, but I should not have to resort to go on social media to attempt to resolve a simple issue. I have sent my details to assist.

I guess we’re boycotting @waitrose now

@KatAlbert5 Hi there, we’re sorry to hear about your experience. This is not the level of service we aim to provide. Please send us a direct message with your reservation details so we can look into this and assist you with your refund as soon as possible. @KatAlbert5

@PeterMcCormack @waitrose Agree and would like to add @TheRangeUK for their inadequate bot service and not refunding me for an item I never received.

@vicjwest "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your response. @Vicjwest

If you want to buy some gardening tools on this nice sunny bank holiday. Don’t go to the @TheRangeUK in Basingstoke as they have dumped these pallets in the way. Possibly the same ones that were there on Saturday.

@MissSamLizzy Thank you for bringing this matter to our attention. We apologize for any inconvenience. Please follow us so we can investigate and resolve this issue as quickly as possible. Your satisfaction is our priority. @MissSamLizzy

@TheRangeUK is there any reason this mirror is £10 more online than in store? I saw it today, cannot fit it in my car, so looked online.. but I’d be spending £20 more? (£10 delivery too!!)

@carrey_ka_carr We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a DM for further assistance. -GT

@carrey_ka_carr We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a DM for further assistance. -GT

@TheRangeUK brand new sign purchased from your Leamington store today only got it out of box and this is the state your selling stuff, absolutely shocking!

@slsaines "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your response. @Slsaines

@TheRangeUK these Crafty Club items barely lasted at all. The dinosaur squishy was peeling within a day and is now really looking rubbish. Quality is awful! #65104" target="_blank" rel="nofollow noopener">therange.co.uk/arts-and-craft…

@beckadbldecka Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further. @beckadbldecka

@Gary96688507 Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you.

@daydreams1234l Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you. @daydream1234I

@TheRangeUK can someone please get back to me about an order that was placed on the 24th of February. This is ridiculous now, back and fourth with phone calls, emails and bots. Oh and in the store, dont order anything from there youll never get it

@wunderlustaway Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you.

@TheRangeUK unable to message you direct much like your customer service bots and WhatsApp service . I have been requesting missing bolt set for the Cambridge Dining Set for 4 2 of the chairs for my elderly parents tried everything else can you help me via here? So frustrating

@chrishiettTT "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @ChrishiettTT

You Customer Services are appalling @TheRangeUK I have been trying to contact you for 2 days about an incorrect item you have sent me. A very unhappy customer here 🤬

@richard32hard Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you. @richard32hard

@TheRangeUK warning anyone buying the Stainless Steel drinking bottles covered in silicone, they go rusty after a few weeks and we have told the range but they think selling rusty metal drinking bottles to kids safe! Been online report but form after form from their rubbish bot

@Jamie619Jamie Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you. @Jamie619Jamie

@geemiller71 Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number for immediate assistance. @geemiller71

@TheRangeUK just went to your Sunderland store . What an absolute shit hole . Don't even mention the toilets

@vikkistephenso8 Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you. @vikkistephenso8

@TheRangeUK do you actually have a customer services? With real humans? Honestly a shower of complete Sh*t

@mgfitzpatrick Hello @mgfitzpatrick, we apologize for the unpleasant experience you have undergone. We would like to follow up with the matter further in order to solve it. Kindly follow back and DM your WhatsApp number for immediate assistance. Thank you.Arian

@Stopfordian73 Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further. @Stopfordian73

@TheRangeUK Who’s great idea is it to have the click and collects at the main counter which is also open to normal shoppers? I was told by an unhelpful member of staff at Stockport to join the long queue which would then hold up the queue even more. Worst customer service team.