@OctopusEnergy@amieldh I dm @OctopusEnergy on Friday after having an email that said you owed us money then another one saying sorry billing issue but no reply again 🙄
Booked our smart meter upgrade with @OctopusEnergy on 4/7/26 for today, 11/7/26 from 8:00-17:00. Confirmation email said the engineer will contact us in advance to give a better indication of arrival time. It is now past 17:00 and not a single call or message from an engineer.
@OctopusEnergy Emailed you direct Greg as having lack of communication and not sticking to ombudsman request. Why can nobody read an email and reply at octopus
Worried about what the Iran War means for your energy bills? Wholesale gas prices have more than doubled this week. Greg breaks down exactly what's happened, what it means for your bills, and what comes next. 👇