DHL Express

@Dhll_dk For safety measures, please reach DHL customer service in the UK via authorised contact methods. Assistance is available via webchat, WhatsApp, and direct message. Please consult the customer service portal to log queries and avoid fraudulent attempts: dhl.com/discover/en-gb…

@ilia_username @DHLexpress Hi,@ilia_username So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further

Hey @DHLExpress, do you even train your employees before hiring them? I just faced blatant lies and pure incompetence trying to ship a small DJI Neo drone to South Korea. First, your operator refused the shipment, claiming the drone is classified as a "weapon".. Are you serious?!

@Dhll_dk For safety measures, please reach DHL customer service in the UK via authorised contact methods. Assistance is available via webchat, WhatsApp, and direct message. Please consult the customer service portal to log queries and avoid fraudulent attempts: dhl.com/discover/en-gb…

@jursoy @DHLexpress Hola, @jursoy Lamento mucho escuchar esto. Por favor, envíanos un mensaje directo con tu correo electrónico y número de WhatsApp. Te daremos más información.

@signedadam Thank you Adam, I've now received and replied to your DM. Kind regards, Amrick

@DHLexpress @dhlexpressuk I have pm @dhlexpressuk all the information, I look forward to this being resolved, I will update @X with our progress, as I’m sure the dhl community would like to know the outcome

If you need to send a computer or a printer, our box size 7 is the perfect choice. Fitting up to 25kg of items, you can find this box at your local DHL Service Point. parcel.dhl.co.uk/dhl-service-po…

@signedadam Apologies for the confusion Adam, our account is @dhlexpressuk Kind regards, Amrick

@DHLexpress You would need to pm me 1st

@signedadam Morning Adam, I'm so sorry to hear about the issues you've faced up to this point. Please DM me the tracking number, so this matter can be investigated further. Kind regards, Amrick

@DHLitNowUK Does @dhlexpressuk normally deliver items to customers doors, telling them “no vat because it’s delivered” then 15 days later call them saying actually, you owe us vat? then have separate outsourced customer support for vat who demand you pay in full along with the service fee?

@belovdigital We’re sorry to hear you didn’t have a positive experience and we’d appreciate the chance to assist you. Can you please email the details (your name, address, and tracking number) to socialcare.us@dhl.com? ^CM

Damn, @DHLexpress, you gotta stop using Portugal. I ordered from Apple and overnight my package ran all over Europe, starting in the Czech Republic. Delivery day comes, no one showed up, and the next day no one showed either. Read the reviews, so no surprise there. @levelsio, how are you handling that?

@Kelly58806270 Apologies Kelly, the direct message option still isn't shown. Just to confirm, have you followed this account @dhlexpressuk ? Kind regards, Amrick

@DHLexpress I have

@dhlexpressuk why you saying you delivered my parcel?? Wrong house to steal a parcel from as I have cameras wrapped round the whole house! Bring my parcel bavk

@Kelly58806270 No worries, please follow our DHL Express account so I can direct message you. Kind regards, Amrick

@DHLexpress Yes please.

@Kelly58806270 We do have an open DM, so it should be fine to send a message. Alternatively, if you can follow our account I will be happy to send you a direct message if that would be easier. Kind regards, Amrick

@DHLexpress Won't let me, says you need to message me first

@piercej97 I'm not sure if that division of DHL does have an active X account I'm afraid PJ. Their customer service team would need to confirm this for you. Kind regards, Amrick

@DHLexpress Can you @ them

@dhlexpressuk @DHLGlobal @DHLexpress Cheers for loosing my parcel! Nightmare getting through to you guys so can anyone provide an update as to what’s actually happening.

@bbest12g Hello Sir William Codey Best,Please accept my apologies for the inconvenience experienced As per the shared tracking number the shipment is handled by our E - Commerce team. Please connect with them at 1 800 805 9306 / 1 866 616 6245 . Thank you.

@abrams_arv Thank you for reaching out to us. We are sorry to hear that you are experiencing issues with your shipment. Please reach out to our support team through the following link and our team will look into the issue: dhl.com/en/contact_cen…

@DHLexpress @DHLexpress , urgent help needed: shipment 988005****, shipment has not been delivered for 4 days now despite our office being staffed. Repeated “delivery obstacles” are disputed. Please review with Frankfurt/Raunheim depot and arrange delivery or pickup. PM for full tracking NR

Global shipping works best with the right expertise behind it. At DHL Express, we help businesses move forward with confidence - across borders and into new markets. #DHLExpress

@SeifWahby1 Oh, that is not good of course. Please reach out to our support team directly through the following link. They will look into the issue for you and escalate it to the responsible team, so we can find a solution as fast as possible: dhl.com/en/contact_cen…

Thanks @DHLexpress Germany, for giving my packet to some random and when i call your customer support you hang up on me after i explain the situation like wow

@JayFoss5 Hello Jay and thank you for reaching out. Please get in touch with our support team directly here: dhl.com/en/contact_cen… Our team will look into it and help you.

@john_aserre Hi there, we are sorry to hear about your experience. For any delivery inquiries, please contact your local DHL Express Support Team - they’ll be happy to assist you: dhl.com/en/contact_cen…

Completely stranded by @DHL_es @DHLExpress & @bikecomponents. Paid €300 for an order needed for an event this weekend. Tracking says it's going back to Germany but no one came to my house. No replies to emails or phone. Who is going to fix this? 🛑

@supdup_ Sorry to hear that. We understand that this is frustrating. Could you please reach out to our customer support team? They will be able to look into this issue for you and help you: dhl.com/en/contact_cen…

@DHLexpress as usual I didnt get my package in time even after paying extra for express shipping. The customer service is of no help as usual as soon as I asked the agent to let me speak to team lead she put me on forever hold. Deliver my package ASAP as its festive day on 27th!

@SupportTrenches Oh, that doesn't look good! Could you please reach out to our support team should the issue persist? They will look into it: dhl.com/en/contact_cen…

@rachelsvvay Hi there, we're sorry to hear that, and we understand the frustration. Please send us a DM with your AWB tracking number, name, the country the shipment was sent from, and your email address. We'll do our best to escalate this to the right local team asap. Thanks so much!

Think twice before trusting DHL with your shipments. I am sharing this to warn others because my experience has been nothing short of a nightmare. ​I shipped a package and, to ensure its safety, I purchased insurance at the DHL branch. The staff member explicitly confirmed my coverage, and I paid the required fee—giving me the peace of mind that my goods were protected. Unfortunately, my package arrived empty, with my items stolen. ​When I filed a formal claim with photos and all necessary documentation, DHL rejected it. Their excuse? They claimed I purchased the 'wrong type' of insurance. This is completely unacceptable. How is a customer supposed to know there are hidden 'types' of insurance when the employee behind the counter confirms you are covered? ​They took my money for a service they failed to provide and then refused to take responsibility for the theft that occurred under their watch. I have lost both my goods and the money I paid for insurance. They are essentially hiding behind bureaucratic excuses to avoid compensating for their own negligence. ​Be very careful with DHL—their insurance promises may not be worth the paper they are written on. Avoid if you want your items to actually arrive safely. @DHLGlobal @DHLExpress #DHL #ConsumerRights #BadService #Logistics #CustomerSupport