Dan Berry

Captain, leader, legend.

COYS!!!!!!!!!!!

Absolute brutality!! What a man!!

@RealEmirHan Not mad but born on the fourth July and Tom Cruise although list was crazy that year with DDL my left foot, Robin Williams DPD etc. any other year would walk it

What’s the movie performance you’re STILL mad didn’t earn an Oscar?

@giffgaff - daily counter - DAY 26 of waiting to resolve ticket i DMd you a number of weeks ago.

@giffgaff as per frequent DMs and daily agent messages, congratulations for reaching 3 weeks of keeping elderly relative contactless following delivery of locked refurbed phone and inability to reverse sim transfer over past 3 weeks . Do you consider this acceptable?

@giffgaff @Cashew_lka Hi Kasia - i would strongly advocate you cancel your order if you can.. They dont give timelines and I am upto one month for a config roll back following a network locked phone being delivered. You will likely wait days between ticket updates.

@Cashew_lka We’re currently working with our partner to try and resolve this situation as soon as possible. As soon as we have more information to share here, community.giffgaff.com/d/34213949-pho… - giffgaff Tasbiya

@giffgaff I would like to know what exactly your team is doing to solve the delay phone delivery issue? Because so far your team hasn't: given any important updates, clear answers, has been ignoring us, the costumers, stop replying to chat messages. So what exactly is going on?

@giffgaff @Fredagrace13 Hi Freda - i would strongly advocate you cancel your order if you can.. They dont give timelines and I am upto one month for a config roll back following a network locked phone being delivered. You will likely wait days between ticket updates.

@Fredagrace13 We are really sorry your phone order is delayed. We’re working hard to get everything sorted as soon as possible and will let you know when your order has been shipped via email. - giffgaff Gavin

@giffgaff any updates on the phone delivery delays please? I haven’t heard anything for days now.

@laurenceamason @giffgaff Hi Laurence - i would strongly advocate you cancel your order if you can.. They dont give timelines and I am upto one month for a config roll back following a network locked phone being delivered. You will likely wait days between ticket updates.

@giffgaff @Louise_WMids Hi Louise - i would strongly advocate you cancel your order if you can.. They dont give timelines and I am upto one month for a config roll back following a network locked phone being delivered. You will likely wait days between ticket updates.

@Louise_WMids We are really sorry, but you can keep updated with progress of the incident via our community here, community.giffgaff.com/d/34213949-pho… - giffgaff Gavin

@giffgaff I purchased 2 phones on Sunday for my sons' Christmas presents. I had emails to confirm the orders and money was taken, but nothing since. The orders still show as processing on my account. Are these orders going to be fulfilled or not?

@lyndsey_downes @HelenaFinch @giffgaff Hi @lyndsey_downes here's mine 241110-001418 - the community does a lot of good to mask the fact they are a 02 reseller that doesnt really have much resource capabilty. if you consider O2 has ~4500 people in the UK and GiffGaff has 300 you see why nothing gets done.

@HelenaFinch @giffgaff I'm collecting cases for a collective complaint and grievance,contact to offcom& ombudsman.should anyone wish me to add their case to it pls email just a summary of your issue and contact you have or haven't had& a case number will help. Email is iwanttocomplaintoo@gmail.com

@giffgaff my husband has a question about transferring his number . Can he speak to somebody on the phone ?

@lyndsey_downes @miss_jks1 @HelenaFinch @giffgaff Similar story and issues with many people. Elderly releative been without communication for 3 weeks now. However they think a 10 credit un does this. All we can do is spread awareness - also see this ispreview.co.uk/index.php/2024…

@miss_jks1 @HelenaFinch @giffgaff What a stressful shambles it is isn't it. I did eventually get my number through though. Dont get why they lie. It's disgusting

@giffgaff @tim_ayling Tim - make sure you makesure its unlocked before you consider any number porting / network switch if thats involved. They can be network locked despite their promises (its "network locked" a reason to send back refurbed in their drop downs).

@tim_ayling Hi Tim, we understand how frustrating this must be for you. Please send us a DM, so we can look into this for you. - giffgaff Megan

@miss_jks1 @giffgaff @hannahwebs not surprised - common theme, poor customer service when community cant pick up their leg work - also reporting issues ispreview.co.uk/index.php/2024…

@DMJBerry @giffgaff @hannahwebs My number should have transferred on 25th Sept. Two months on and nothing. Have had to arrange an alternative myself. Communication has been appalling with no reply to my messages for two weeks.

@giffgaff For reference i got this 2 days and 2 hours ago "I have contacted the technical team for an urgent update on the matter and will get back to me as soon as they reply." urgent = 2 days plus for a reply @giffgaff ?

@giffgaff So an engineer has been working on a same network number / sim roll back solidly for 3 weeks? That’s how long configuration reversals take? I assume that this is true as you have provide no information at all on why it’s taken so long. Again I ask you is this acceptable service?

@giffgaff @hannahwebs @hannahwebs would be interested to know if this has been resolved . Lots of reported similar issue s with giff gaff with turnaround time in the days (just messages) and weeks for actual resolution . Because web only can’t see what kind of resource they have but seems limited

@hannahwebs We're sorry to hear this has happened Hannah, and we understand that this is a pressing matter. Please can you provide your case reference number via DM, so we can look into this for you - giffgaff Jade

@giffgaff @d_oxtoby Very similar experience for lots of users looking through boards and this channel waiting for number issues to be sorted. Agent message turnarounds are days and issue resolution is weeks

@d_oxtoby Hi Lisa, we understand how frustrating this must be. Please send us a DM, so we can look into this for you. - giffgaff Megan

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@giffgaff @MichaelGPowell Be really careful @MichaelGPowell , return we got was network locked and this clearly is an issue for them as as they have it as a return code. Now looking at 3 weeks plus now without number for vulnerable relative because of this and inability to arrange a rollback

@MichaelGPowell Your case has already been raised, so the agents dealing with it will be in touch as soon as they can. - giffgaff Tasbiya

@giffgaff You misunderstood, I can see directly there has been no communication or progress in weeks on my case, I was just expressing the high likelihood that the the person at start of thread is still having a problem based on most gift gaff customer experience

@DMJBerry That's correct Dan, we don't discuss your personal information or access your account over Twitter/X. Please check your DM's as we've responded to your messages there. If you need to update the engineers in the meantime please make sure you update your case. - giffgaff Gavin

Just transferred my daughter’s contract to you and requested her number stays the same but nothing is working after two days… she can’t message, call or WhatsApp without wifi and I can’t call her number. Is there an issue currently? @giffgaff

@RJH_on_X @giffgaff Similar issue for me. Simple configuration tasks on the network moving / transferring / rolling back seem a real weakness (as well as provinding locked phones) weeks and days before agent replies. Very poor customer service

@giffgaff yep, of course. I have a very long thread conversation over the course of 6 weeks. the last communication says it's fixed and indeed my number looks like it's updated but now I cannot send or receive calls or texts. and yes, I have reset/restarted/updated the phone...

@giffgaff 6 weeks I've been without my phone because giffgaff can't seem to transfer my original phone number to my new iPhone. From 5th October til now.