David Balnaves

@iRobot @iRobot I’ve tried that before, you just bounce me back into the same broken support loop. At this point, you’re basically sending customers to cheaper options elsewhere. #iRobot #Roomba #CustomerServiceFail #BadUX

@DavidBalnaves Hello David. If you have any questions or concerns, just send us a DM — we're happy to help!

@iRobot Tapping “Replacement Parts” in the app forces me to manually search your store. If I have to search anyway, I’ll just buy on Amazon for 1/3 the price. Fix the app or keep losing sales. #iRobot #Roomba #CustomerServiceFail #BadUX

@NoContextHumans FFS wouldn't be out of place in most workplaces

@ianmiles I don't know why people behave in such an irate and confrontational manner but it makes me sad. I'm horrified that she thinks that her moral cause allows her to actually lay a hand on someone else or their property.

This Karen got all up in the dog trainer’s face until the realization kicked in.

@QuestExperts I'm done talking to you, only effort I spend is blacklisting your company.

@DavidBalnaves We are sorry to hear this please call our customer service line to have your number removed and they can assist you on this issue 1.800.306.9329 or 949.754.8000 or 949.754.8080

@QuestExperts How can I stop getting sales calls from Quest? Won't tell me where they got my personal number but still think it's OK to call it! Quest is now on a vendor blacklist!!!

Humanity is divided right now. I want to unite humanity in the common desire to #crossoutcoercion so make a video like this one. Send the link to crossoutcoercion@use.startmail.com. Together, united, we will be heard.

@iRobot @iRobotAustralia Thanks for nothing iRobot - appears you are just as unaccountable as IXL Home and they don't respond to your emails either. I've been told to reach out to IXL directly which will requires hours out of a work day to chase up.

@iRobot @iRobotAustralia iRobot need to end their relationship with IXL Home in Australia. Conveniently diagnosed with uncovered maintenance issues which didn't relate to failure. 10+ days on an unfilled order without an update. Hours wasted trying to contact! Such brand damage

@iRobot Another day goes by I still haven't heard from IXL Home. I don't have an hour to sit on the phone waiting to speak to someone. Just give me my damn refund.

@DavidBalnaves Thanks, we've seen it and replied to you!

@iRobot I have replied with a fairly detailed DM of my experiences in dealing with IXL Home. Hope to see an acknowledgement and a resolution!

@DavidBalnaves Thank you for sharing your feedback with us. We are sorry to hear that we have not met your expectations or ours! Please feel free to send us a DM with more details.

#customerservice #consumer @vodafoneau Even when Vodafone reach out on twitter you still need to jump through broken systems and terrible customer service. Who want's a phone provider who seems incapable of making a call!?!

@VodafoneAU Takes an hour just to explain the problem every time I call and it ends with an unfilled promise of a call back. I'm ready for you to take some ownership in customer service. TIO REF:2020/08/08105

@JBHiFi Made the mistake of ordering (JB177639168156235) a product online from JB Hi-Fi in an attempt to avoid their terrible in store customer service because staff can't find/check stock. Delivery Toll Proity is even worse and will keep you waiting between 8am-5pm indefinitely

@toll_group #08004682 Is this Toll priority service at two days late, and can't give me a time your courier will show up? Takes a full day to find the package hasn't left yet? Customer service know they are doing a bad job, and put you on hold instead of progressing to a survey

#thermomix @thermomix Wife had the displeasure of dealing with Patricia at Thermomix today. Had to make two calls:1)1PM called to inquire about RMA process and to be to email. 2)2:20 Ask Praticia to actually send the email referred to in call #1. Not $3K worth of customer service

#OrchardToys Are as great at customer service as they are at learning outcomes! With a piece missing, replacement issued on fast turn around and without fuss.

#MyTealTeam @CUACEO My elderly mother has called CUA after an emergency and is trying to resolve an issue on her credit card. 3 hours on the phone, CUA hang ups and two days later the issue isn't resolved because of "high call volumes". Does CUA even care?

@heritagebank "People first" lie,worst customer service in the world! Waited 40m 27/1 to "speak to someone". IVR doesn't know its closed?!?

@originenergy,wasted another half hour on the phone with Origin.Still not accepting responsibility for not locking the meter box. Go AGL!!