Dean Roof 💀

My brain for the last week…

@British_Airways Hi Claire. This is not your fault but the online form just isn’t up to par. As a company you’re telling me there is a not a direct point of contact to a human being for a complaint? I have an email with everything laid out ready to go, and the form doesn’t allow me to add context

@DeanRoof Hi there. Our Customer Relations team does not have an external email address. All claims would need to be submitted online. Once a claim is created, you can update your case with more details here: ba.com/update-custome…. Claire M

Can anyone help me with an email address for @British_Airways complaints? The online form is inadequate for detailing my complaints. Talk about make it as hard as possible to get what you’re owed…

@JakeJScott96 @OptaJoe Admittedly I’m also invested…

@DeanRoof @OptaJoe Incredible mate

How can @OptaJoe not give a save for Areola there? There’s no solid evidence the player didn’t mean the shot and even if there was Areola has to make an unbelievable save to stop it going in. It’s a save all day long. Get it corrected.

@kxnglow @bet365 Was at the game and it’s 100% a save

@bet365 this is the second save from areola in the west ham game. 86th minute. Please fix this. If he didn't save it . The ball was going into the net

Never use @Nike app or online store! Trust me, go and look on TrustPilot over the last few weeks. How this isn’t being investigated I don’t know. Absolute scam and con

Just put the football on, 25 minutes from kick off. Everton v West Ham. And Jamie Carragher is analysing Wirtz… fuck off sky sports

Hey @thurrockcouncil I’ve come home to find one of your vans illegally parked on my private drive. Who do I invoice for the parking charge? And I’m not joking.

Hey @NetflixUK hey @cineworld Are we getting @Stranger_Things Season 5 in 4DX or what?! Happy to help 😉

@easyJet 11 spam accounts answer before you… flight is now delayed over two hours… no staff here. You can do better than this surely?

@easyJet any chance of some info on why all flights to and from Amsterdam are delayed? Flight tracker is no good when the plane still hasn’t left that end?

@ben_frost @TicketmasterUK Ben, DM me your number mate if you wanna keep going on. I’ll give you a bell.

@DeanRoof @TicketmasterUK Of course it does, that’s literally how it works. If 2000 people hit “buy tickets” at 1pm on the dot, 400 get 2 tickets in their basket, and 1600 get a “sold out” message. The 400 still need to go through the checkout process, but at 13:00:01, all tix are reserved.

Yo @TicketmasterUK following on from the Oasis drama, how can I have just signed in for Jack White presale and it’s instantly sold out. Instantly. How does that work? Again, tickets already listed for resale above the price…. YOU’RE THE PROBLEM

@ben_frost @TicketmasterUK I think we’ll have to agree to disagree here. The whole process wouldn’t have been completed but it doesn’t sell out instantly…

@DeanRoof @TicketmasterUK That’s literally exactly how it works - if 2000 people are trying for 800 tickets when it goes live, most won’t be successful. I agree, touts are a massive problem (albeit that half the people offering tickets on here, don’t have them and will just take money for nothing)

@ben_frost @TicketmasterUK Have you bought tickets before? That’s not how it works. Plus people have already relisted them. They realised within seconds they couldn’t make it and therefore let’s make a profit?

@DeanRoof @TicketmasterUK He's playing an 800 capacity venue, and people can buy 2 tickets per order. So there is room for 400 people on the site to get tickets. If 2,000 people are logged in and all hit "Refresh" at 13:00:00 on the dot - most will see an instant "sold out" message?

@MoragFleming7 @TicketmasterUK Again, the problem is they’re instantly relisted for inflated prices. No integrity… all those people went to all that effort to secure them, to then realise they can’t go… we know it’s not the case

@DeanRoof @TicketmasterUK I’ve just had the same problem, both with O2 priority presale at 10am and code texted from JW website for general sale at 1pm. Literally watched clock count down and clicked instantly. I don’t see how that’s possible unless all tix went to Vault members.

@DonnyT_muss @TicketmasterUK It’s the fact they were already listed for more on their re sale but below. Within seconds. Only the mega rich are allowed to enjoy music these days 🙄

@DeanRoof @TicketmasterUK they are a sick joke. i went on at 1pm sharp got my tickets in the basket and just said no available. how did they sell out in less the 1 minute. absolutely farcical

@Sscan99 One of the reasons I’ve stopped going loads, too many people wind me up. Not allowed to react either, coz then they play victim.

@AprilSojka @hzjoe03 Liar.

@hzjoe03 I’d like to see your ticket. I’ve been to over 40 movies this year and haven’t had a single issue.

The cinema is becoming insufferable. Every time I go there’s always someone who ruins it. I just went to see Beetlejuice Beetlejuice, and a woman on the same row as my family is on her phone. My mum politely asked if she could turn it off, “no I’m texting my daughter”. The cinema staff comes in to tell her to turn it off, “no in a minute”. She then starts shouting at my family saying that we’re “embarrassing” her, and now everyone in the cinema is looking over at her. The shouting stops and for the next 20 minutes she keeps looking over at us, calling my mum and sister “slags” under her breath, to which we just ignore. Also, we saw her phone and she was on gambling apps and booking a flight??? I just don’t understand why people CHOOSE to pay for an opening night movie IN IMAX and then just sit there on their phone with max brightness??? Can y’all not survive 2 hours without technology? If not, DONT GO TO THE CINEMA

They won’t care but how I spent a whole day trying to get @oasis tickets last week, to not get the email this morning when loads who got tickets have? I’m done with it, and @TicketmasterUK especially with so many inflated resale tickets for sale.