DecathlonUKCustomerService

We are currently unable to connect with you via direct messages. However, you can reach us through the following channels: Email: customer.enquires@decathlon.com Facebook Messenger: facebook.com/decathlonuk Whatsapp: +447483068343 Thank you for understanding.

@jimmy_whyte07 Hey there, could you please send your details via email at customer.enquiries@decathlon.com so our concern team will get back to you to help you further. You can contact us using this link decathlon.co.uk/help/app/home

@DecathlonUKCS the email address you have listed here does not work. Can you provide one that does. I have tried reaching out to you on 4 platforms without any successful response.

@bodaciousdiary Hey there, could you please send your details via email at customer.enquiries@decathlon.com so our concern team will get back to you to help you further. You can contact us using this link decathlon.co.uk/help/app/home

@DecathlonUKCS I need to cancel my order since there has been no updates and no responses. Ref GB2433428027. Thank you

@Chitgrrl Hey there, could you please send your details via email at customer.enquiries@decathlon.com so our concern team will get back to you to help you further. You can contact us using this link decathlon.co.uk/help/app/home

@Xander_has_an_X @DecathlonUK Hey there, could you please send your details via email at customer.enquiries@decathlon.com so our concern team will get back to you to help you further. You can contact us using this link decathlon.co.uk/help/app/home

@1coolz1 Hey there, could you please send your details via email at customer.enquiries@decathlon.com so our concern team will get back to you to help you further. You can contact us using this link decathlon.co.uk/help/app/home

@DecathlonUKCS Hi, I placed a click and collect order. Turned up and had to pick up my own product from the shelf. There was no click and collect aspect of the service yet I was charged. Disappointed.

@twittfeedtwitt Hey there, could you please send your details via email at customer.enquiries@decathlon.com so our concern team will get back to you to help you further. You can contact us using this link decathlon.co.uk/help/app/home

@DecathlonUKCS how do i get a response. nothing from emails, or whats app or phone calls. thank you

@nigelchpainting Could you please send your details via email at customer.enquiries@decathlon.com so our concern team will get back to you to help you further or else you can contact us using this link decathlon.co.uk/help/app/home

@DecathlonUKCS Correction! Reply from mail deliver subsystem "Address not found Your message wasn't delivered to customer.enquires@decathlon.com because the address couldn't be found or is unable to receive email."

We are currently unable to connect with you via direct messages. However, you can reach us through the following channels: Email: customer.enquires@decathlon.com Facebook Messenger: facebook.com/decathlonuk Whatsapp: +447483068343 Thank you for understanding.

@nigelchpainting Hey there, thanks for getting in touch. Could you please send us a DM in order to help you? Thank you - The Decathlon Team

@DecathlonUKCS Same here, over an hour waiting on WhatsApp and Messenger. Right now my advice to anyone planning to order from you online would have to be "Don't even think about it."

@stephelmore At the moment we are unable to DM you, please reach out to us here: Email: customer.enquires@decathlon.com Facebook Messenger: facebook.com/decathlonuk Whatsapp: +447483068343

@P0LLY_Q @DecathlonUK At the moment we are unable to DM you, please reach out to us here: Email: customer.enquires@decathlon.com Facebook Messenger: facebook.com/decathlonuk Whatsapp: +447483068343

@DecathlonUKCS @DecathlonUK I’m unable to send a DM unless I purchase an account with a Blue tick - unless you follow me 🤷‍♀️

@DecathlonUKCS @DecathlonUK I paid for priority delivery for an order which has been ‘Ready for shipment’ for a week but hasn’t shipped yet. Why??? I need the items ASAP and will need to buy from elsewhere if you aren’t going to send them. Can tell me what’s gone wrong??

@Gibbo7332 Please check your DM

@DecathlonUKCS And still no reply from your Customer Services, been 5 hours. What is going on? Why are you systems working? And the ones that do you don’t reply?

@DecathlonUKCS YOUR CUSTOMER SERVICES WHAT’S APP IS USELESS 1 HOUR WAITING FOR A REPLY

@stephelmore Hey there, thanks for getting in touch. Could you please send us a DM in order to help you? Thank you - The Decathlon Team

@stephelmore Hey there, thanks for getting in touch. Could you please send us a DM in order to help you? Thank you - The Decathlon Team

@ToxicTattsJC Hey Joshua. It looks like you're also placing an order from two of our marketplace partners in Puma and Pertemba. This is suggested by the 'sold and shipped by' icon on the product pages of the items you're ordering. Each seller has their own shipping terms. - The Decathlon Team

@PixieUK How could anyone not love that smiley face?! I hope she enjoyed her walk! I'll pass your message on to the team in Stockport, Pixie. Thank you so much for this! - The Decathlon Team

@DecathlonUK thank you to your amazing staff at your stockport store & excellent customer services helping me find a rain coat for Zabbies walks. May help that she joined me & everyone in store loved her.

@Eoin_Butler Hey there Eoin! I'm sorry to hear that Please submit an email request using the link below; decathlon.co.uk/help/app/ask - The Decathlon Team

@DecathlonUKCS ???????

@DecathlonUKCS shocking service!! Sent online enquiry at 10:41 this morning. Finally some responded at 13:19 to say they had to transfer to a different department and someone would be in touch soon. No contact!!!

@Eoin_Butler At the moment we are unable to DM you, please reach out to us here: Email: customer.enquires@decathlon.com Facebook Messenger: facebook.com/decathlonuk Whatsapp: +447483068343 Thank you. - The Decathlon Team

@DecathlonUKCS I tried that but I need to be verified!!!

@Gibbo7332 Hey there Sue! I can only ask for your patience while the team work hard to answer everybody's queries. Thank you ever so much for your continued patience - The Decathlon Team

@DecathlonUKCS And still you don’t reply