@asda your duck sold in a box with a picture of pancakes on the outside does not contain the pancakes but has the sauce! Many people dont live near somewhere that sells the pancakes or will expect them to be included
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twittfeedtwitt
134 posts
@twittfeedtwitt Hi there, thank you for reaching out. We are really sorry to hear about this. Could you please send us a direct message with your original booking reference, flight dates, UK departure airport & email address so we can investigate. Thanks, Helena
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@jet2tweets just experienced appalling customer service with Jet2. They lost then broke my suitcase, then denied I had flown with them then closed the complaint!!!!
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This is their reply We’ve received your e-mail and we’ll look into this for you and get back to you in the next 28 days. In busier times this may take a little longer but we’ll be sure to let you know in advance.
twittfeedtwitt@twittfeedtwitt
@jet2tweets just experienced appalling customer service with Jet2. They lost then broke my suitcase, then denied I had flown with them then closed the complaint!!!!
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@jet2tweets what is your process for dealing with baggage claims? Customer service advise 28 days minimum to respond to emails
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@DecathlonUKCS how do i get a response. nothing from emails, or whats app or phone calls. thank you
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@virginmedia I wouldnt try the whatsapp line - currently wait time of 92 hours and still only had bots
Virgin Media ❤️@virginmedia
@amy_jo_23 Hi Amy, we're sorry to hear about the poor experience you've had 😔 We'd suggest contacting the customer service team on 0345 454 1111, or 150 from a Virgin Media landline or Virgin Mobile. DE
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@virginmedia Will you ever reply? Tried every means for 15 days
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@virginmedia Yes I have raised numerous formal complaints. each time i get told it has been resolved which is untrue. i have asked for confirmation of deadlock and been told that takes 28 days!
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@twittfeedtwitt Hi twittfeedtwitt, we're sorry to hear that 😔 Have you raised a complaint regarding this matter? Advice on how to do so can be found here 👉 virg.in/makacomp. DE
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@virginmedia @richardbranson as i have been holding for 46 hours on your whatsApp chat since passing security I would agree it is not instant!!! Is there any customer service at Virgin. Phone lines been the same since emails went on 19th June!
Virgin Media ❤️@virginmedia
@TravelRanter Thanks for coming back to us TravelRanter. Please can you message us via WhatsApp on 07305327112. Please be aware that replies aren't instant but the agents will help as quickly as possible. ^SL
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@virginmedia emails!! II have been holding on whats app chat for 75 hours!!! Nothing really advised as they just cut me off then i hold for another 24 hours waiting to get through again. at 8am this morning they asked if i still wanted help but no reply since i said yes!!
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@twittfeedtwitt Hi Twittfeedtwitt, thank you for posting. Sorry to see there has been issue with your services 😊. What was advised on WhatsApp chat? -AH
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@virginmedia problem has been continuous since 19th June. That is not intermittent
Virgin Media ❤️@virginmedia
@225st47hw (2/2) this morning which means email users may be experiencing intermittent issues with their email service. We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible. ^MM
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@virginmedia is this a standard message you send every day!!
Virgin Media ❤️@virginmedia
@stidger72 Hi Stidger, our teams were working through the night to complete planned and essential work to our email service. This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties. DE (1/2)
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Melanie GR@MelanieRawcl
@virginmedia what the hell is going on with emails again?!! 🤬Time you got your act together, it's been 2 or 3 weeks now & I'm missing important emails, as I'm sure many others are! Can we have some update please & some sort of guarantee that you're able to rectify your issues?
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@virginmedia i have been on the whatsapp chat for over 3 days waiting and going through security. it never leads to a person who can answer
Virgin Media ❤️@virginmedia
@Mike58916516 Very sorry for this Mike, have you tried contacting us via Whats app on +447305 327 112 ? ^AR
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i have been waiting 45 hours on your whats app chat since passing security so would agree it is not instant!!!
Virgin Media ❤️@virginmedia
@TravelRanter Thanks for coming back to us TravelRanter. Please can you message us via WhatsApp on 07305327112. Please be aware that replies aren't instant but the agents will help as quickly as possible. ^SL
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@virginmedia @IanDicko71 @virginmedia it is not intermittent!! it has been 2 full weeks now. i have been on hold on your chat messenger service for 45 hours. Is that a record???
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@IanDicko71 Our teams were working through the night to complete planned and essential work to our email service.
This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties (1/2)
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