Deliveroo Help

@Louisabarr @Deliveroo We're sorry about this, Louisa. So we can look into this for you further, please get in touch with our team via Order Help on our app and website.

Imagine placing an order and 3 items were missing, you provide 3 photos proving it and they still won’t refund you £8.40 you’re owed. when I request which location of supermarket it came from (as we have 2 in my town) so I could get my own refund @Deliveroo couldn’t provide it!

@hennessy_k97998 Sorry to hear this, Katie. Please report this via the Help section in our app,📱or you can DM us with your order details and email address 👉📨

Hi @DeliverooHelp, my order #1140 was marked delivered and left outside, but it was gone when I got downstairs just seconds later. Support refuses to help because of a photo, despite me never receiving it. Really disappointing, please review this.

@hennessy_k97998 We're sorry about this, Kaite. So we can look into this for you, please get in touch via Order Help on our app and website.

@Sah1723033 We're sorry about this, Sah. So we can look into this for you further, please get in touch with our team via Order Help on our app and website.

@DeliverooHelp please respond as I’ve recived poor customer service

@roberte46763910 @Deliveroo @McDonaldsUK Sorry to hear this. Please report this via the Help section in our app,📱or you can DM us with your order details and email address 👉📨

@DeliverooHelp @Deliveroo #deliveroo @McDonaldsUK messaged up my order yet again on 26.04.26 - i raised it with Mohammad on your online chat service and was told I would get a partial refund. It has not arrived

@IR1095388049987 @Deliveroo_FR Bonjour IR,  Rendez-vous sur le site Web des livreurs et livreuses partenaires (riders.deliveroo.fr) (riders.deliveroo.fr) et appuyez sur Aide.  À partir de cette section, vous pourrez contacter l'équipe support directement.  Cordialement,

.@Deliveroo_FR @DeliverooHelp Mon compte est bloqué sans aucune explication claire et je n'ai aucune réponse de votre support malgré mes relances. C'est inadmissible pour un livreur actif. Merci de vérifier mon dossier au plus vite.

@Bastythegreat Sorry to hear this, Perry. Please report this via the Help section in our app,📱or you can DM us with your order details and email address 👉📨

@DeliverooHelp why keep sending me offers which don't work? And never do? It just feels like you're a bit useless 😂 oooo look at this great saving, click here...offer doesn't exist 😂😂😂

@megwalesharding @wagamama_uk @Deliveroo Sorry to hear this. Please DM us with your order details and email address 👉📨 SM

Insane to me that I received a katsu curry with hard rubbery chicken that wasn’t edible for @wagamama_uk on @Deliveroo and all they offered me as compensation is £4 lol. What a waste of money that order was

@IR1095388049987 @Deliveroo_FR Bonjour XX, pour nous permettre d'étudier la question, pourriez-vous nous envoyer un message privé indiquant l'adresse e-mail associée à votre compte 👉📨 - EM

@MissCGHoney Sorry to hear this, Rev. Please report this via the Help section in our app,📱or you can DM us with your order details and email address 👉📨

Excuse me,@DeliverooHelp, My food is doing a grand tour of the city before it reaches me?? Am I feeding the whole neighbourhood?! Absolutely not, sort it out, I’m starving, not hosting a buffet! by the time it gets here it’ll be stone cold. Sort it out! I’m FUNING !! #deliveroo

@JCorbinHus @quicksrpse Sorry to hear this. Please report this via the Help section in our app,📱or you can DM us with your order details and email address 👉📨

@quicksrpse I have now again received the same generic response, no refund no explanation why. Why is ubereats treating customers in this manner stonewalling. Ubereats is going to lose customers to @DeliverooHelp

@ubereats_uk Order; #84C5F 27/08/2026 Order placed 21:42 Order received 23:03 Order cancelled once by driver and then received late cold and hard and not fit for consumption Ubereats resolution; DENIED REFUND no explanation refusing and rejecting acknowledgement

@andyjcow @Deliveroo We'll take a look into this for you, Andy. Please DM us with your account email address, phone number and order number 👉📨

@Deliveroo Rubbish customer service. Order constantly moved time and unable to cancel as food apparently ready but nobody to deliver. Eventually turned up two hours later but rejected as had to buy own food and feared food poisoning. Complaint service in app doesn't seem to work

@emilyarx Hi, so that we can look into this for you please DM us with your account email address 👉📨 Alternatively, if you are unable to DM us, please visit our website at deliveroo.co.uk/contact and you will be able to contact us there. -EM

@DeliverooHelp my driver just went to a completely random address that is not on the delivery route and stopped for around 5 minutes, i sent them a message and they said they had another order to deliver, don’t you normally say when there is another order to deliver first?

@Callypyro Hi, so that we can look into this for you please DM us with your account email address 👉📨 Alternatively, if you are unable to DM us, please visit our website at deliveroo.co.uk/contact and you will be able to contact us there. - EM

@DeliverooHelp its been a week and have had no response. Someone stole my food and your driver put it in the wrong place. This incredibly bad service. I requested a refund and been told by your people on chat there's nothing we can do. This is horrible

@HighgateBill Hi Bill, Thanks for letting us know about this experience. We're very sorry to hear about it. To help make sure it doesn't happen again, I'll be sharing your report with our escalations team. They will look into it and make sure appropriate action is taken. We'd appreciate i...

@DeliverooHelp Wouldn’t it be nice if your Deliveroo staff on their electric bikes obeyed the Highway Cide and actually stopped for pedestrians using zebra crossings? I guess illegal immigrants don’t care about safety.

@Saeed_binhafedh @Deliveroo_ae Hi, so that we can look into this for you please DM us with your account email address 👉📨 Alternatively, if you are unable to DM us, please visit our website at deliveroo.co.uk/contact and you will be able to contact us there. - BM

@Deliveroo_ae your driver throw trash next to my house. I called the call center and nobody want to take any action.

@MohammedLa77338 @Deliveroo_FR Bonjour, pour nous permettre d'étudier la question, pourriez-vous nous envoyer un message privé indiquant l'adresse e-mail associée à votre compte 👉📨 - BM

@Deliveroo_FR Bonjour, mon compte a été résilié et j’ai fait une demande de réexamen sans réponse depuis plusieurs jours. Pouvez-vous m’aider merci a vous

@UsamaBu91844608 @Deliveroo Thanks for letting us know, Usama. Our Rider Operations team would like to look into this. Please DM us with more information.

@Deliveroo I can't DM you—your settings block non-verified users. My car application is stuck in a sync loop despite a CLEAR background check #1870151610. I've raised a GDPR case for this data error. Please open DMs so I can send my email for Peterborough onboarding!

@paw47790 Hi Piotr, please DM us with your email address linked with your account. We'll take a look for you! 👉📨

@DeliverooHelp ​@DeliverooHelp @ I am still having issues with my account verification. The app keeps rejecting my documents and I cannot get help through the standard chat. Please look into this, I need to get back to work.

@paw47790 Sorry to hear this, xx. Please report this via the Help section in our app,📱or you can DM us with your email address 👉📨

@DeliverooHelp I need urgent human help. My documents were approved on March 17, but your system is rejecting them again for no reason. Insurance is valid until Sept 3. I’m blocked from working despite having everything in order. Please fix this error!